Wells Fargo Bank

I know they (Wells Fargo) are a big bank but the people here are pretty amazing and do a great job of taking care of my banking needs. They actually reached out to me first about applying for a new business credit card (Wells Fargo wouldn’t let me apply a few years ago) and since then I have updated several of my business accounts.
Jeremy and David are excellent! I never thought I’d leave a Unilocal review for a large corporation but it’s the people in the local branch who make a difference. (The Wells Fargo inside Safeway on Santa Rita is also very helpful too).

Don’t ever expect to do any business with this bank before 9:20 in the morning. I consistently am there at 9am to get my busy day started and there are no tellers. The tellers start trickling in at 9:15. Look for another bank for early morning transactions.
When there is only one teller working, they really should stop the chit chat and get people through the line. I don’t want to tell you my personal business, I just want to get my banking done quickly and efficiently.

100% unprofessional tellers at this bank location. They all ask way too many personal questions, they rush customers trying to have them exit quickly (which means they do not value their customers at all), they giggle with each other while their customers are exiting the bank, they do not know how to do basic bank transactions, the teller ‘supervisors’ do not interact with the tellers to correct their unprofessional behavior, etc!
BEWARE that is your money, be careful if you go to this location, triple check everything!!!
Giving one star for this location is more than generous, they deserve ¼ of one!

Excellent service. Jeremy is your man when you need something taken care of fast.

Do not go here if you are in a hurry. You’ll get a false attempt at friendliness. Everyone sounds as if they’re reading off of a script. And it will take an extra 15 minutes just to bounce around small talk. 2 stars for the free water.

I specifically want to single out Peter Speros. I don’t usually review big businesses, but I was in a bind and needed their assistance with a verification/​notary issue. Peter was about to go on break but he stuck around to help with what I thought would be a 5 minute issue. Unfortunately, it turned into over an hour, as he had to speak with several regional managers to clarify things. But not once did he make me feel like I was an annoyance for having wrecked his schedule. And he didn’t try to put off any of the work. He took all the necessary steps and got the job done so that I did not have to come back another time. Kudos to Peter!

This branch is amazing ! EVERYONE is well mannered and Pleasant to deal with ! They open the door for you, tellers are nice and helpful. And the loan people are great too !
Finally a Pleasanton WF branch that has it together !

I get change for work at least once a week from here. Every single employee here is extremely nice! They open the door for you on the way in and out. They greet you. They even offer you water while you wait! And dum dums! I can’t even express how kind and personable they all are at this location. Rachel S is trippen, wells Fargo rocks it every time! If there ever is a wait, which there hardly ever is, they make up for it with great customer service! Thank you guys!!!

It’s a bank… not my bank. But I do have to go to Wells Fargo for my work for deposits and to get change.
When I pick up my kids from school, sometimes I’ll stop by here instead of the one by my work. It’s a new branch, so I will say that it is really nice on the inside.
The banks always seem to have like… four employees working, but two tellers actually working. This location isn’t the only one to have this happen. I don’t work for a bank, so I don’t know why this happens. But when you’re waiting in line behind someone who is getting what seems like $ 10,000 in change and a grandma that needs all of her savings bonds cashed… well, it’s annoying.
Anyways, once I got to the teller, he was nice and did my transaction quickly. I like this location because it’s so brand-​spankin’ new. But if I really had to choose… I’d choose not to go inside a bank as infrequently as possible. Seeing how that isn’t very likely for my job… I suppose I will continue to return to the bank.
The only other downfall of this location is: it’s a super busy shopping center. It could be really hard to get to during peak times (lunchtime). And park in the lot where the front doors are. If you park on that first aisle that you turn into from the street, good luck getting out.