Union Bank

Super friendly & clean in here, all of the staff will address their clients by their first name! Our banker Tony Colorado is the best! He is extremely friendly, keeps in contact with his customers at all times and is very organized as well! The tellers are great, as all bankers are, plus the branch manager is very friendly too!

If there is anyway I can give 0 or negative rating, I will do that for sure.
Issue with this bank:
1. The people work here are so new, they are not familiar with the process. I opened a bank 6 months ago, and even till today they are still asking me to go in to complete some paper work!
2. My wife is self employee. That means we will have checks bigger than 2 or 3k. If I deposit that through ATM, I don’t see that amount show up till one week later. If I go in deposit myself, I will have to wait few min, because amount is too big, which requires manager’s approval… WTF, I am depositing check not taking money out.
3. With the issue in #1, I can’t get cache through taller. Unless I have my whole family signature.
4. My accounts requires min certain number balance. Well, this is the most stupid thing… I was transfer my money from saving to checking. Because of that, there were small period of time which my balance drop below that balance. I got charge for service fee. But the money still within the bank. It is between account somewhere. WTF, again!!!
5. Call the customer service to complain, and they said they will have manager or someone call back to see what is wrong… After more than 5 complains, and 5 months of waiting, I am still waiting for that return phone call.
6. When we open the account, it was under $ 200 for new account promotion. Where is my $ 200? It already pass the time. Last time I was in bank complaining, another customer told me privately to talk to the bank manager directly, because same thing also happen to them.
With all that negative experience, guess what I did with my account. It is closed now!
I can’t say enough bad thing about this bank… Seriously.

Started banking here when they opened last year and I’ve been a happy client ever since. Everytime I go in, the whole team knows team knows me by name which is a nice touch and makes me feel like a special client. Everything is laid out and and disclosed to you so there are no surprises at all. If you are looking to open up a new account, look for Mia. She’s always ready to help you out with any questions that you may have. Vern the teller who I usually do my deposits with is always happy to see you and see how your day is.
Even though Union Bank is a larger bank, I always have that small bank feel whenever I come here.
Two things I wish the bank could improve on is the online bill pay. It takes two days to send payments versus the one day I am use to from other banks. I guess as long as they get paid, it’s no biggie.
ATM with envelopes is so early 2000’s… bring out the ATM’s that can count your cash and scan your checks in!