Studio Movie Grill

Studio movie grill is awesome! They have good food and good drinks. The customer service here is pretty solid as well. The chairs are okay, not as comfy as AMC dine in or IPIC. All in all if you are close and have a groupon for 5 bucks go here!

This place is pretty consistent always moderately decent food and shitty service. I decided to go back for the first time sense the remodel hoping that the staff had also been Redone. The new theater is very nice, spacious and modern. The new seats look very nice and are extremely comfortable although I do wish they reclined. When going to our assigned theater there was no one checking tickets so we didn’t receive a menu so I had to go and ask for one. We immediately noticed that our server was very nice which was very refreshing. Me and my boyfriend placed a simple order for popcorn and cheese fries. The order arrived promptly but we found it odd that we received our food before our drinks. Mid movie my boyfriend started to feel under the weather so he pushed the service button in hopes of receiving a water I go to the bathroom come back and still no water so I push the service button to request a water again I wait 15 minutes still no water my boyfriend ends up walking out of the theater and asking one of the many workers that stand around and do nothing and received the water Immediately I can’t help but think the employees take customers orders and pass it on to someone else and never make sure someone followed through on the request. We loved our server but she took our orders once and we never saw her face again also they use one of our cards to start a tab and instantly closed the tab without asking if we wanted an alternate form of payment so basically the service here is still terrible I feel like they hire only incompetent people that are incapable of providing good service.
It a shame that it’s a nice theater that can’t seem to find good employees. I would only recommending seeing movies here because as good as it is to watch a movie and eat dinner it’s just not worth the frustration for a better dinning and movie experience I’ll go to Alamo draft house I’ve never been there but they have to be better that studio movie grill. $ 5 movie groupons is the only reason this place still gets customers.

This SMG recently underwent some major construction that actually gave them a lobby with seating and a bar like the other locations. Unfortunately they did not upgrade the quality of the food. First off, I only go here with a groupon deal for $ 5 tickets. Otherwise you pay $ 9 per person before you even eat. Once you get in the theater the new seats are not very comfortable. They are a leather-​like high backed chair but it doesn’t move or recline. Eat seat has an individual desk table with a cupholder that takes up a lot of space. This arrangement makes it hard to share food, for example if you order popcorn or an appetizer. Also if you are a larger person the desk tray may not be comfortable or close enough to you.
Every single time I order food they get my order wrong here. And it’s simple things like regular chicken tenders not coconut – but they send out the coconut style. Soft drinks here are $ 4! I always order water. The burger is even bland, they put no salt or seasoning on that meat. 2 stars for the groupon deals and the movie quality is good with great sound; I have never had an issue with my movie here.

6−23−16 (1) service is terrible I.e. Not friendly, not attentive and down right don’t care. This used to be a place I was proud to bring my family from out of state. Sadly no more. Tonight they had a «real house wives» event and we were just coming to see a movie and were totally ignored. The drinks are 90% ice, 10% sugar but the alcohol is non existent! A double shot is serviced in a large glass but you get barely a single; you will pay dearly for it! Food isn’t fresh; 1 step up from McDonald’s. Managers nor staff don’t have time for you and will not listen even if they did come over which they don’t! Save your money it’s not worth it! BYOB or eat first!

The food was horrible, they took 20 minutes getting my aunt sour cream, I won’t be back here. I like the idea of what they were trying to accomplish with this place but it’s really annoying trying to watch a movie and waiters keep walking in front of you. I recommend going on groupon and getting the $ 5 voucher for matinée.

Really want to like this new location. We’ve been three times since the relaunch in December. People Come for the movies but fear this location will be as dumpy as it was before the revamp due to lack of service. The lack of service starts as soon as you approach the host who rudely informs you that you’ll be allowed in the theater 10 min before the movie starts. When you get to the theater there are no servers waiting to take your order. You finally get to place your order midway through the previews. After about 10 min you may get a drink. About 30 – 40 min after we finally go the food. Our kids had ordered desserts. I ordered the coconut shrimp and my husband the loaded nachos. My chicken stripes were lukewarm and the nachos were soggy. Simply horrible. I doubt we will give them a 4^th try.

Come for the movie, not for the food or lack of service.
Tuesday night is only $ per seat!
Make dinner then make your way down to your neighborhood SMG for movie night.
The ticket booth is slow going. Please buy on line or make your way to the kiosks on either side. I see this as a customer created issue with the constant discussions between the groups on where to sit. Figure this out in the car on the way down and walk, almost, right in. Don’t blame me of you stand in line for 20 minutes listening to the family structure break down, demonstrating lack of effective communication skills. It was actually entertaining.
Seated, we placed a drink order for a pitcher of frozen margaritas and two waters. Despite asking twice, the water never made its debut. The $ 25 pitcher of marg with a $ 5 extra shot of Gold. I’ve had better. Much better actually. We drank it only because we were thirsty without the water.
Tried the $ 25 food deal as advertised on the front of the menu. Our choices were as follows.
½ Chicken Nachos which were soggy when they arrived. A fork was required to pull the limpen tortilla covered in soggy salad and chunks of chicken. We each took a bite and push it aside.
Pepperoni Flat bread did not provide a thin, crispy crust. Like the Nochos, this too was soggy and flaccid. ½ was consumed.
The Chicken Tenders (regular not coconut) were good. Hot, big fingers were nicely breaded and fried over a bed of really good French fries.
I’m a fan of the eat while you watch services we have in the area. With all the options, each brand must distinguish itself. SMG had good prices. Especially on their deal nights like $ 5 Tuesdays. The saying goes «you get what you pay for» and SMG provides just that.
Next time I want a movie and dinning experience, I’ll try somewhere else.

Ok, I’ve been here several times. Went to see Xmen Apocalypse tonight. Got there 15 – 20 minutes early as usual to get a drink at the bar. Walked into the theater to find it completely filthy. There were leftover plates, drinks, and food from the last movie goers. Finally seated 15 minutes later, ordered food, popcorn and drinks. Cold burger, cold fries… never got the drink. This place blows… I will only come here again as a last resort.

I selected ‘Two Stars’ because I can’t get past the poor customer service, and overall experience. The recent renovations have made a significant difference, but our overall experience was disappointing. After returning for a third visit since the renovations, we continued to experience poor customer service, cold food that was returned and served cold a second time, delayed response times, inaccurate orders, and then we were double charged in error. Although this may seem menial, it took away from the overall experience. Although my favorite is the Coconut Chicken Tenders, the food selections are «okay».
I submitted an email to SMG regarding my concern on previous visits, but received what I consider a «generic response», so it appears that SMG doesn’t care about their customer’s experiences, so I don’t believe we will return since there are so many other choices for theaters such as Alamo Draft House or similar.

First time, we were here. It was so clean. We like this one than the Dallas. The service was great. The food was great. We ordered the combo 2 for $ 25 include one appetite, 2 entries. Don’t forget to check out groupon for tickets.

After reading reviews I was a little concerned, however, my small group had a wonderful experience! I am looking forward to making this a regular outing.
My advice for all: First look online at the movies that are playing. Once you decide, then pick date and time. You will then be prompted to pick a seat. Good seats go fast AND to sit together one needs to plan ahead and pick early — ONLINE! I also paid online, and there was no waiting at the self serve kiosk when we arrived to get our already paid for tickets!
Once seated, there is a red button located on the chair that you push. That will bring your server to your seat with menus. We arrived early to see how it all worked and to get our food early.
Surprisingly, the food was good! I had the coconut tenders with fries. The food prices are a tad high for the quality but still within a decently normal range $$. Cocktails were good and the service was great! Everyone we encountered was helpful and polite.
If you want a fun evening out this is definitely a contender. The screen is set high so servers won’t disturb your view. The noise from the servers was very minimal. Overall a big thumbs up!

I’m still struggling with the Studio Movie Grill. Love the new set up but we are the only ones in the theater. We ordered the special for $ 25. The waiter brings us the dessert first and says sorry that it came out first. It’s a brownie sundae. I was like no you can take that back. We will wait for our drinks and appetizer and then dinner. The ice cream would be melted by that time. He seemed like He thought I was crazy for asking him to return it till after. We got the meal it was good. Popcorn is back to being bland. Finally brought dessert. I had a pile of plates on the tray. Nobody bothered to take them. Even though I tried to get their attention. I think I’m ready to say goodbye to this place again.
Go to Look Cinemas or I pic theaters if looking for proper service.

Decent place to watch a movie and have a drink or dinner. Don’t expect too much from their food and you’ll be alright! This isn’t a fancy place. Just edible food and okay drinks.
We will be back.

We came to the Studio Movie Grill in Plano for the first time since it was renovated. The movie projection was good, everything else was mediocre at best. Multiple attempts to order drinks were ignored. It took two tries to get napkins and the food arrived cold. We never did get the drinks. We won’t be back.
*** Updated — they sent me an email survey today. They obviously didn’t want a response as it was already expired less than thirty minutes after they sent it.

My wife and I frequent the movies often so we were thrilled to learn that they were renovating the movie grill near our home.
Upon arrival we were impressed. The renovations were modern and sharp. We purchased our ticket and then headed to the theater as the movie was set to start in 10 minutes and we love the previews.
Things were still looking promising upon entering the theater. The seats were plush and comfortable and the serving tray was very easy to use and sleek. However things headed down hill and fast from there. My wife went to the bathroom prior to the movie and there was a absolutely no toilet paper in the women’s bathroom. That was a big red flag.
We pushed the button to request a menu but no one every responded for a good 10 minutes. So prior to that we walked to grab some ourselves. The menus were sticky and extremely dirty. However We tried to stay optimistic and ordered our food and drinks. The food took about 15 minutes and was terrible. I ordered pizza and my wife got the coconut chicken.
Also the service is awful. I tried to keep a open mind considering we were at a movie theater and not a 5 star restaurant. However it is quite annoying when your trying to watch a movie and the wait service is giving everyone in the theater the wrong food, bills, etc…
Hopefully they can turn things around here because the layout and décor is beautiful. Too bad I can’t say the same for the service and food.

The renovations have made a huge difference. I really like the new seating — especially the reclining ones in the front.
Overall, I would come back, especially with kids. Here are a few things I noted thought that could use improvement:
This happened several times throughout the movie — «no one here ordered this? oops, wrong theater»
The popcorn comes without butter by default — I kind of liked that, but my kid was disappointed so don’t forget to ask if you wanted.
For some reason, the coconut chicken fingers I really enjoyed at the Northwest Highway location did not taste as good here.
The 3D glasses are reused with no sign of cleaning in between people — they’re smudged and warped. At best, they just don’t work too well. I would only come here for 2D in the future.

After trying this place again (I boycotted due to bad service and food) I will not be coming back again. We were in a theater that had a broken bulb, the movie was too dark. We attempted to watch for a moment, but the lights never fully went off so we really could not see. I left the movie to talk to a manager, and they came in to see it. The sound was way too high, and they wouldn’t do anything about that. They wouldn’t lower the lights, and they just handed us two free tickets to come later, but wouldn’t refund our money.
The seats are incredibly uncomfortable even though they are new. They barely went back, and just wasn’t what I was expecting with a new theater.
They outside looked good, but they still have major issues. Going to stick with another theater.

Well I gave it another shot since my wife and I got free passes to see a show at SMG, saw the Revenant. Great movie.
Our server was very nice and tried his best to serve us, even gave us an extra bowl of chips n salsa for no charge. Didn’t mind heavily tipping, as he and the other staff weren’t the problem, as far as trying to do the right thing.
The place is a thousand times better than it used to be, see my old review, it was dark, dirty, and unpleasant, now it’s clean, fancy, and I have no complaints. Food was average, burger was good, my only «burger snob» complaint is that they put the toppings on the bottom of the burger, making it top-​heavy and messy.
Now my issues: quick crash course on aspect ratios: some movies have a screen ratio in 16:9 aspect ratio, basically a rectangle. Some movies have a super-​wide rectangle, sometimes known as anamorphic, and theaters deal with this by having retractable curtains on either side of the screen that move in for a smaller, 16:9 picture, and open up for a wider, anamorphic picture.
The Revenant is one of those anamorphic pictures, but the screen curtains were apparently broken, causing about 20% of the picture to be blocked. Our server knew it sucked but said his manager wouldn’t do anything about it. I thought about talking to the manager… but I was more interested in watching the movie… just the fact that his manager didn’t even offer a discount or coupon toward a future movie was poor customer service IMO. Also, during the movie I noticed there was a tear in the screen, small but still noticeable if there happened to be something happening on that part of the screen. Maybe they spent all their money on the façade and seats?
Next, the speed of service was slow. I reiterate that my server did the best he could, and the front desk staff did the best they could, but I could tell that training was a serious issue. Our server had a fancy iPhone that he could take orders on, but didn’t know how to customize, delete, or otherwise manipulate our order beyond basics. The front desk staff had issues with the computers and taking cash. Service was somewhat slow. All pointing to poor management.
You can have the prettiest, most technologically advanced place in the world, but service and competent management is what counts. And I saw absolutely incompetent management, maybe not directly, but in the experience I received. I’ll take a dump with excellent customer service, competent management, and working screens over this. Train your people, fix the issues. That’s my suggestion…

A long time ago in a galaxy far far away, this place apparently used to be as old, dumpy and out of date as the Millenium Falcon but with the return of Star Wars they’ve completely renovated it and it’s now a Force to be reckoned with. I never seen a movie with a Jedi at the old SMG here but I’ve taken my Wookies to the one at 75 and Spring Valley Road and this one compares favorably to that location.
The best improvements are the lightsabers being hidden on the armrests under the trays and the trays themselves now having a ridge to prevent plates and drinks from falling off the edge of the Death Star.
Jedi Mind Tricks used by the Staff were excellent and the Stormtroopers seemed motivated and friendly.
If you haven’t been here since the Resistance took over, beware: Spoiler Below!
The Force has Re-​Awakened the Plano SMG!

Word of advice; order your tickets online, ahead of time, pick your seats, and worry less about the hassle lining up with the procrastinators trying to get their last minute tickets at the theater.
I came here at around 7 p.m. on Monday to watch the new 3D Jurrasic World movie with my wife.
There is a massive renovation going on at the front of the movie theater.
The main SMG sign is down and the front row parking spaces are also fenced off. Parking can be a problem during busy hours, so expect to walk a distance to the movie theater since you are better off winning a scratch-​off lottery than getting a parking space close to the building… unless you are patient.
If you haven’t been to this location before or it has been a while since you came here, you may not recognize the place. According to their website, the phase 1 renovations are scheduled to end in July 26^th and reopen in September.
The movie theater was PACKED. I expected some delay placing food and drink orders, but our waitress was very efficient. We ordered the Monday special Margarita for $ 5 which was actually not bad, wife got a Merlot. We shared a cheese burger and fries which was o.k.
I had an issue with those 3D glasses, they were scratched up and dirty and no amount of cleaning could make them better. I’d suggest they either have someone refresh these glasses or clean them up before the next movie. Also the recliner on my seat was not working and the seat felt like it needed some cushioning. Must have been an old chair.
I’m looking forward for the renovation to be completed to see how the place will turn out. Hope it will be much better than what it is right now!