Pet Paradise

I love pet paradise! So does my dog! Unlike the vet’s office, she is always excited to go! She loves playing with her friends and swimming in the pool! When she gets home, she’s exhausted! They also do a fantastic job grooming her! Highly recommend them!

I’ve lived in 5 states with my Saint Bernard Charlie, and travel frequently for work. I decided a year ago I would only leave Charlie at in home boarding due to him coming home skinny and hot spots after the 3 times I boarded at separate facilities. When I moved here from Boston in August, I needed to find a place I could drop him overnight while I moved in, and reluctantly knew it was going to be a facility. When I called the receptionist was polite, knowledgeable, and accomodating. Charlie had such a nice stay I’ve used them ever since. He’s never come home with hot spots and I boarded him several weeks in a 2 month period. The staff are always courteous and appreciative of my business. The only reason this review isn’t 5 stars is due to only having 2 20 minute play times included in boarding, I think it should include more to be competitive. A reviewer who gave 1 star for this info not on their website was incorrect, it’s posted clearly on their website when booking.

If I could rate this place zero stars I would. We dropped off our dog at Pet Paradise on December 1 and picked him up December 8. When we got him back he was super skinny, and they told us that he missed us so he didn’t eat. We believed it, even tho he has never done that before, because I do know of dogs who do that. When we got home I fed him, and we all went to bed. The next day on our walk he poops and there was raw rice in his poop. RAW RICE! I called Pet Paradise right away and they told me he didn’t want to eat his food, so they made him rice and canned chicken. I asked if they cooked the rice and they said yes. I told them how it looked raw in his poop. They told me rice does not digest thats why it looked how it did. Now I have eaten rice and I know how it digests. Not only that I left a longggg detailed note on how to feed my dog. I have to make his food. He has a lot of allergies and can’t eat normal dog food. His food consists of brown rice, ground chicken, peas, carrots sweet potatoes, and coconut oil. How in the world did he not want the food I cooked and wanted raw rice and chicken? Then out of curiosity I read the comment card they have left… The commented he ate great! They had no problem. I am pretty sure they forgot to refrigerate his food and it spoiled, they panicked and tried to mimic my recipe. The part that makes me the most upset is on the note I had written I have left my number, my husbands number and they also had the number to a friend that was instate that could have picked him up at anytime, or answered questions. They could have called I would have given them the recipe and sent them money to buy the right ingredients! My friend would have picked him up, I’m sorry a dog not eating for 8 days is an emergency to me. He lost 15 pounds and had fur missing, and it was just falling out, because he didn’t eat. I would NEVER EVER recommend this place to anyone. I suggest if you love your animal, look somewhere else. To the people who work there, its clearly just a job to them. They simple do not care, and they will LIE to cover it up.

LOVE THIS PLACE! Definitely my dog’s new home away from home! We were in the process of moving from one home to the next within the same area and had to board our sweet doggie while we stayed in a hotel for a month! I have nothing but wonderful things to say about the facility, the staff, the incredible care our pup was given, how happy and healthy he was when we picked him up, he acted like he owned the place (lol), and how helpful and accommodating everyone was throughout the entire process! Even had an excellent grooming done before he came home!!! This will always be my «go to» place when we need boarding and/​or grooming from now on!

We have been using Pet Paradise for years and have always been very pleased. We have boarded as many as 3 dogs at a time. This trip we only boarded one but she requires medication. The employees always listen and follow our medication directions perfectly and we have never had a medical emergency under their watchful eyes. Our dog always seems to enjoy play time and they have a pool for hot weather fun. Remember to request a doggie ice cream. My pup loves it. We have also had her nails trimmed and a bath.

Left our babies for 10 days at the Custer location in Plano. Every day I received updates and pictures via email. The daily communication made my time away from my fur babies far less stressful than ever. Both labs looked like they were having a great time in all Pics.
The staff upon check in was professional, reassuring and efficient. On our way to pick them up now and I’m betting the close out will be as good. Hoping we’ve found Our pups’ home away from home!

We read the reviews and decided to put our pets here while on vacation. We love the daily emails and updates on our dogs. What a great place and we love it. Thanks you so much!

First, I really appreciate the tour they gave us before we brought our babies to stay here. We have four very lean dogs and they were very accommodating with extra bed and blankets, which is why we left our previous kennel.
When we dropped them off before a week and half, they had the most thorough check in process! I was stressed about leaving them in the first place so it was comforting.
I called to check on our pups every day and everyone was so nice about keeping us updated on how they were all doing. I’m sure I was annoying as heck so I appreciate it!
We will back!

I have taken my dog Raider there since he was 4 months old. They did everything to accommodate a new dog mom’s anxiety the first few times I left him. The management has changed since then, but he has continued to have great care! The staff is awesome! He is now almost 2 and he loves, loves, loves it there which is what is important to me. And he comes home exhausted. A tired dog is a great dog! I highly recommend this place for daycamp!

I decided to bring my dog here as he was a puppy and needed to be around people daily and I worked 5 days a week sun up to sun down sometimes. My dog loves this place. He mopes when we don’t go and darts thru that door when I pull up! The staff is fabulous and helps with his manners as he grew up to be a year old. I would continue to pay $ 500 a month to take him! Great place highly reccomend.

none of our pets needs were met. we specifically left instructions with her items (toys, chew bones, clean personal blankets) and none of those things were given to her.
when we got home she gulped water as if she hadn’t been given in for some time.
she is such a loving and emotional dog, for her to be treated this way is wrong. they will never get the opportunity from us to allow this to happen again.

We’ve been taking our dog to Pet Paradise at this location for over 4 years now and we have never had an issue. Our dog goes to the day-​camp at least once a week and when we go out of town we make sure she stays here and goes to the day camp.
The facility — The facility is nice; when your dog stays there they get a small room to roam around in. Which is better than being stuck in a crate. The outdoor area is awesome, for the big-​dogs there is a dog bone shaped pool and a separate very-​large outdoor area where they play fetch with the staff and play with other dogs.
The staff really enjoy the dogs and easily know all the dogs names there.
Here’s how you know my dog would rate this place 5 stars — when I pull up in my truck and open the door — my dog is gone! She runs down the hallway to the back yard and never looks back. Dogs don’t lie.

The rating of one star is based on the facility, which seemed clean on the website and the morning I dropped our two dogs off for a 5 day boarding stay. When I asked about being able to view my pets from the virtual cam, the assistant manager said the cameras were old and may not work with all operating systems. They did send several photos of my pets via email while we were away, so at least they kept us informed of their stay.
The dissatisfaction came with the fact that the website does not clearly state that boarding does not include daycare. Had I known this, I would have never taken my pets there (a 30 minute commute). This is beyond outrageous in terms of a reasonable cost for boarding, which consists of just crating the dogs overnight.
On top of the price, which was $ 380 for 5 nights and 2 days of actual daycare ($ 24), one of our dogs came home with a swollen back paw. She was in perfect health prior to us taking her in, since we had just taken them to the vet the week prior for Boardetella shots, so we are certain that she developed the swollen foot while in the care of the Pet Paradise staff. They did not call us to let us know, which tells me there is lack of attention and care for pets staying at their facility. Since her paw was so swollen to the point that she could not walk on it, we spent another $ 100, taking her to the vet to be examined and prescribed antibiotics. Needless to say, we will never be boarding our pets at this facility or any other Pet Paradise.”

Pups came home with a bit of a cough, but overall, the facilities were very nice.

Our family travels frequently and this place is our dog’s home away from home. He runs to greet the people that work the front desk and he is always warmly greeted by name. The daily pictures of him playing are an added bonus. I can’t imagine leaving him with anyone else. If there were ten stars I would have rated them 10.

I absolutely LOVE Pet Paradise Custer and so does my Whippet Memphis. He gets excited every day that he gets to go. They take such good care of him. I watch him on the webcam when I can and he just has the best time. They have wonderful grooming services as well. They take such great care of my dog, even when get got sick once. They were so awesome contacting me and were concerned about him as if Memphis was their own dog. I would absolutely highly recommend Pet Paradise Custer :)

I reviewed this place about a year ago and I said I would give it 5 stars if it had a pool and it does. Roxi (my pitbull) loves to visit their facilities and I am happy with the service. Its no question a little pricey but I’m happy she is well taken care of so that makes up for the cost. It would be great if they ran more promotions for customers that used their facilites more but regardless if Roxi is happy, I’m happy.

I noticed the only two reviews on here specifically rank the grooming services at Pet Paradise. I’ll agree, it’s not my favorite grooming place, BUT, I’m not reviewing grooming.
I take my two dogs here (a 6-​year-​old golden retriever and 1-​year-​old border collie/​retriever) to Pet Paradise for doggie daycare. They typically go once a week. Sometimes once every two weeks. This place has been GREAT for them. We took our golden to another daycare in Frisco (no names), and it was NOT a good experience. He ended up in time-​out every day, even though he’s a great day and socializes well with others. When I found Pet Paradise, I was excited. One of the cool features about this place is that they have an in-​ground swimming pool for the dogs! My golden LOVES to swim, so he could literally spend all day in it. Every time I take my dogs there, I feel like they are getting lots of love and exercise. At the end of the day, they come home so exhausted, which is awesome! The front desk staff knows my dogs’ names, and that really warms my heart. They frequently take pictures of the pups and post them on their Facebook page. It’s nice to see my kiddos smiling faces on their page every once in a while. They also have web cams, so you can watch your dog throughout the day to check in. AND the facility smells great! It never smells like dog pee or wet dog. They really get major bonus points for that.
I really love Pet Paradise! This place is actually out of the way on my way home, but it’s such a great place that I don’t mind driving an extra 15 minutes. Highly recommend this place for doggie daycare.

We love Pet Paradise! They are super convenient being open 7 days per week and no reservations for daycare. Our dog, Lucy, loves daycare and the pool!!!
I highly recommend.
Stu

By far the best boarding place I have found in years. I trust this staff and leave my dogs knowing they will be loved on and looked out for! They have an amazing facility but the people are what makes it feel like home away from home for my dogs.