PetSmart

Very disappointed with pet grooming at this location. Dropped off our puppy for a simple bath, groom and nail grind service. They told us it would take about 3 – 4 hours and that they would call when he was ready. Well they never called. We went to pick him up 4 hours after we had dropped him off and he was ready to our surprise. Thanks for not calling us.
When they brought our pup out his grooming was terrible. His trim around his face was uneven and the trim around his paws was ugly beyond relief. We asked to grind his nails but it looks like they just clipped them. He was shaking and not himself. Something must have happened to him because that is not how our pup acts when he is with us. We fear he was mistreated or abused while in for grooming.
All this being terrible already, they overcharged us by $ 25 for the service. We questioned everything and they ultimately corrected the price.
We won’t be bringing him back here for grooming. Looking for a mobile pet groomer to come to our house so we can watch him in our presence.

This review is for the grooming department. If I could give them 0 stars I would. Took my puppy on a Saturday for him to get a FUR grooming as they recommended. When I left my puppy he was doing perfectly fine but when I pick him up he wasn’t himself and was scared. He act differently all afternoon. He usually excited and happy but he seem depressed. I wish he could tell me what’s wrong or anyone miss treat him while he was getting groom. No one at the grooming notify us how the grooming went. We didn’t even get the pawgress report.
Looking at his cuts it wasn’t that great. The cut on his face wasn’t even. The trim on his foot was fuck up. They didn’t even trim the butt part. I ask for them to grind my puppy’s nails not cut them. But the lady cut it so short and one nail I do believe was bleeding.
Good thing I checked my invoice when I checked out. They over charge me for a full grooming $ 37 which we didn’t do. For FUR grooming it’s only $ 15 for a puppy and extra charge me for the nail service which they just clipped it not grinding. Also the cashier didn’t even apply my discount correctly. I guess no one uses their brains working here or they just think we are dumb ass pet owners that won’t notice the details.
I’m very disappointed on the grooming service. Now all the bad reviews I read for grooming all make sense and are true. I’m so afraid to continue to bring my puppy here either for grooming or day care. Who knows how these people will treat him. Since it’s not their dog.

Can’t say enough about the wonderful staff at the daycamp/​hotel. They are all WONDERFUL, and Super Friendly. I look forward to bringing my dog there every weekend. He loves it! They know exactly how to deal with him when he is wild and crazy, and they constantly update me if he misbehaves. I cannot say enough about how great they are.

Lisa Bell is seriously one of the best dog trainers in the world and your dog will be so well behaved if you go to her.

Great selection of dog foods and treats. The staff is friendly and knowledgeable about their products.

Love the people at this store! We just adopted a new puppy and everyone has been so helpful advising us on the best stuff for our little girl. Lisa and Austin were really patient with us and all our questions and we’re so excited to start puppy training with Lisa! Thanks guys.

Love coming here with our pet. So far employee’s have been nice.
We love to spoil our dog and we love the prices here.

Very nice location. Spacious, organized and clean. They were out of stock on an item we were looking for, but the associate called another location (that we would be close to later in the day) and had the item put on hold for us.

The hotel is fantastic, very friendly staff. They were great with our puppy who is a bit scared of everything! However the grooming salon was a nightmare. She was supposed to be groomed during her stay. The groomer came over when we checked her in to find out what we wanted done. They called an hour after giving Hera bath to find out what was supposed to be done. (I guess the notes got lost) at this point I just said dry her and we will pick her up. After two hours we still hadn’t received a call. I called to ask what was happening. They said she would be ready in ten minutes. The poor girl probably sat shivering until she was dry. They trimmed around her eyes, so uneven it looked ridiculous. So five star hotel and 0 for the salon

I’ve been going to this store for over five years. I enjoy shopping at this Petsmart with my dog, and the staff is always super friendly. They keep the store clean and well stocked.

This PetSmart is amazing! I took my new puppy here for training and Casey did an awesome job! Since then she has been to doggy day camp and loved it! Been groomed a few times which I loved! And had a check up at Bainfield. The staff at this store is always friendly and helpful and Casey still recognizes us when we come in and loves on my baby!
The only thing I don’t do at this PetSmart is buy my dogs puppy food because she eats so much they don’t have the large bag of what she eats only a small. But once she is off of puppy food we will do everything at this store.
Both my dog and I have never left unhappy!

Generally, our visits are focused on the Banfield facility here. They do great work and we take our beasts here to be tenderly cared for. We will not go to another facility because we trust the staff here.
I always buy the Dentley Dog Chips here. I think we go through a bag every two weeks because our dogs just love them. We also buy all our dog and cat toys here. Sometimes, we will buy veterinarian prescriptions, food related, here as well.
The staff are great and it is a large store that seems to do quite busy. They have a pretty good variety. If they do not have it, they will get it.
Brent

My focus is on the PetsHotel. We started using PetsMart’s PetsHotel because they have 24×7 staff — a service that many boarding facilities don’t offer but which really gives me piece of mind. They also offer Sunday pickup, another service many facilities don’t offer — this saves us an extra night boarding and lets us pick up our dogs when we get home, not the next day.
So far as care is concerned, they offer doggie day care /​all day play time options, as well as shorter increments of play with special treats. Our dogs always have an exit bath and sometimes grooming — a convenient plus to get on Sundays as well. They are always well cared for and seem happy.

Located in a large retail development, this store has a lot of company, including a Super Target as the «anchor» and numerous other retailers. Inside, it’s standard PetSmart fare, with dogs in the right rear and cats on the left. The shelves are very high, which provides for lots of merchandise to display, but can make the store feel a bit «closed in» compare to some of their competitors.
Honestly, I can’t put my finger on it, but I just prefer Petco over PetSmart. Having said that, you’ll probably find what you want at either place.