Breeze Ski Rentals

I called this store when I arrived to PC on Wednesday, March 2^nd (around 4:30 pm) to see if they would honor the Demo pass that I purchased at a Breeze store in Colorado. The guy that answered the phone was extremely rude and stand-​offish and just told me they don’t honor it and wouldn’t help me any further. He made me sound like an idiot and I’m shocked they would have someone this rude answering the phone. I own a Property Management company in Colorado and we have a franchise in PC as well… will definitely make sure we do not send guests here. The other store on Lowell was not helpful at all either… you can tell the guys working at these two stores could care less about customer service. However, the Breeze store at the base of Canyons was extremely helpful. Logan was such a nice guy and very helpful… like they are in Colorado. I understand if you cannot honor a certain pass I purchased in Colorado, but there is no need to be rude and not help me any further. Not only did you loose the business from the friends that were with me, but any guests that ask for referrals for rentals in PC.

We reserved skis from these chuckle heads on line. It said they close at 6pm. Me, my 5yr old and 8 yr old showed up shortly before closing. I announced that we were there to pick up skis. The overweight stoner with a beard said «We’re closed». I said, «When do you close?» Fatty McLoser said «Six O’clock.» To which I replied, «My iPhone says it’s only 5:57pm». To which the inbred slacker says «we close at 5:45 for rentals.» Nice customer service. Do yourself a favor — go to the other side of the ice rink and deal with humans.

I stay in Park City for a week every year at the Marriott mountainside. I am a snowboarder and I bring my own bindings. The Marriott promotes slopeside rentals with a 25% discount. I had used them before but this year I went there and asked if they would put on my bindings. They said no. Not safe for them to use any bindings other than their bindings. I let them know they had done it before. They said «I don’t think we did.» I said check the system, I am in there. «We don’t have a system he says». I grab my bindings and go right to breeze. The owner said of course we will put on your bindings. They even added a screw that I told them I had lost. The owner and tech Gordon were great! They gave me a discount as well and they were cool. This is the place for rentals at PCMR.

We rented skis and accessories and the staff was fantastic! They made great suggestions for us as novice skiers and made the rental process very enjoyable.. would definitely use them again.

The manager is very rude. He needs to work on his people skills. He speaks to his staff and customers with a condesending tone. I wanted to return one item of 12 items rented and he told me that I would have to bring all of our rented equipment back to be scanned. We both knew that this would take an hour for a family of 4. We both knew it wasn’t worth my time. I asked him if he could overide the system and credit me for the days ahead that I didn’t need it and he said that as manager he couldn’t. I was offered no other options to reconcile. He confirmed that his system doesn’t allow for him to service us any other way. I respect their policies, but they are not designed with customer service values that make exchanges and returns a simple transaction.

A couple things really bugged me about this place. My family rented 8 sets of skis and bought gear for a whole week, spending over $ 2000 at this place and yet we were treated with impatient attitudes and rude comments, especially from Michael Thomas who I believe is the store manager. A couple of us tried snowboarding this year, and later decided to switch to skis. When we asked to switch the workers acted like it was such an inconvenience to them even though they weren’t busy, and even threw in a comment that, «Skis are for girls.»
As soon as you buy gear from them they cut off and throw away the tags so you cannot return them so be extra careful before buying anything! I bought a pair of glove liners which I decided were too big and tried to switch for a smaller pair not even 5 minutes after buying them and they wouldn’t allow it. I would have appreciated a heads up on their non-​existent return policy.
When we checked our gear back in we asked for a receipt of the total cost of rentals and were told that’s not possible, which I can hardly believe. Personally I think they were just being lazy. This Breeze location needs a serious overhaul in customer service. Last year we had a great experience with Breeze, but totally opposite this year. We won’t be renting from here again.

If you are going to Park City you MUST rent at Breeze. The employees were professional, knowledgable offered overall great service.
READ BELOW —
We rented a packaged that allowed us to ski for 6 days. On the last day, 2 of us wanted to swap out one day of skiing for snowboarding and they said no problem! They fitted us for a snowboard and boots at no additional cost!
I can’t recommend them enough. We will definitely be going back as they made our family vacation so enjoyable!

We rented ski boots and skis for our trip at Park City. Their service was very custom and very quick. My son had a little trouble with the boots he had, but we went to the Breeze shop which is conveniently located right next to the ski lifts so the change out was quick and easy.

I wanted to demo a pair of the new volkl mantras, and this Breeze was the only location that had these skis in stock. Luckily for me, it was snowing this weekend, which meant it was a great time to demo the skis.
The manager there, aaron was extremely nice. Their demo prices were reasonable, and they had the skis I wanted in stock to demo!

The customer is CLEARLY not the priority at this place, i had reserved 4 days of skis at this store online, and when arrived had no issue picking up skis, that all went well. That afternoon my group was uncertain about skiing the next day so i asked the shop if i could cancel my 4 day reservations as i may not be skiing the next day, he said no problem but if i wanted i could hang on to my boots if i do end up skiing the next day, and if not just return them the next day for a refund. So i do that, and when i return to drop back off the boots they say that its too late in the day (1pm) and that ill have to be charged the full day even though i only had the boots, AND the entire slopes were empty. we had a friend with us who was ready to rent skis from them, but since there was no leniency on their part for good customer service, i didnt use their product at all yet they decided that i deserved to be charged anyways.
Well needless to say our friend didnt rent from them, and they chose to lose business because they felt i deserved to be charged full price.
weak. poor customer service, and dumb business practices.