Going In Style

Nice store. Lousy customer service. I was the only customer in the store and the woman behind the counter never asked if she could help me. I asked a question about a product and she gave me an answer that turned out to be wrong when I examined the item more closely myself. I would find another travel store

It’s a fairly small store yet I still «get lost» in it. They have ENDLESS items for the frequent traveler that make our lives easier. Typically it is a strong, VERY light, durable version of something, like a toiletry kit or umbrella. I got a nylon knapsack that folds up into a little ball half the size of your fist, yet is somehow very strong and stylish when opened up. I keep it in my travel bag and use it at my destination. Every frequent traveler should spend some time in this store or one like it.

I first searched their website for the item I needed: easy to browse and locate what I’m looking for.
Then I called ahead, to make sure they had it in stock. I somehow called the main warehouse line, but since they couldn’t transfer me, they were nice enough to call the store, check on what I wanted, and call me back to let me know. Amazing customer service there!
I finally made it to the store, was helped by the sales woman to find what I needed. She also directed me to other items as I asked, and showed me some passport holders from behind the case.
All and all, I’m very satisfied with the customer service. I expected it to be over priced since it’s in the Stanford mall, but the locks were cheaper than at Walgreens, and the money belt was cheaper than at REI.

i found the staff here to be not that intrested in helping me. the lady was sitting behind the counter and never said more than hello untill i asked her for something and she pointed in the general area. she never asked where i was going or suggested any other things i might need. i like more attentive, personal service otherwise i might as well shop on line.

I went to this store to get a travel book. The store is nice, but the customer service was horrible! The woman behind the counter said hello when I walked in and then ignored me for the next 10 minutes. When I went up to the counter to pay, she was on a personal telephone call and didn’t even move for about 30 seconds. She scanned the book I was purchasing and then turned away from me to continue her phone conversation for about a minute before telling me how much I owed. When I had paid she handed me the receipt and went back to her conversation without saying a word to me. It was incredibly rude, and I will never go into this store again!

minus 1 b/​c I am a bargain shopper and this place is never a bargain
but they did have the heating coil thing that my mom is such a fan of.
Hard to find! so if you are looking for that travel something that doesn’t fit REI (e.g. needs electricity) then go here.
They didn’t have the thing at walgreens, didn’t try Target though…

Great place for all things travel… travel accessories from clothes, to books, to maps, to hats, bags, to accessories. Love the huge selection in such a tiny space. Across from Travelex currency exchange.
Didn’t have the removeable padded strap cover that I have been looking for but I think what I am looking for is going to be hard to find.
I am going to Belize, to go mayan ruin trekking, jungle zip lining, cave tubing and snorkeling with the manatees and I could have done my travel shopping here alone instead of running around near and far over the past month.

Travel stores are few and far between. Most of the time, you have to go to a luggage store and hope that they will have what you are looking for. It’s pretty hit and miss. BTW, by «travel store» I mean a place you can find security wallets, money belts, secure bags, travel locks, universal plugs and converters… you know the «it would be nice if we had» this and that kinda stuff. Although, why and in what circumstance one would need «disposable underwear» I have no idea… on second thought, I don’t want to know (where were these during my college days).
So Going in Style is not so much a luggage store as it is a Brookstone for travelers. It fills a niche, so it’s alright. The only real issue is that some of the items are fairly expensive. Sure, it would be nice to have a secure day pouch to hold you money, ID, and a few small items (camera for example), one that is tamper resistant, cut and slash resistant, and which you can hook securely on a chair… but for $ 60-​$ 70? Some people would say yes, some no. How much you like this store is budget dependent.
So with that said, I would actually give this place 3.5 stars if I could. But I can’t. May be if this economy gets any better, I’ll bump it up a star.

I thought this store was just perfect when i was planning my trip to china. They had everything and then some! the girl there was very helpful in finding the stuff i needed, but wasnt pushy

I’m so glad I found this store because I felt so hounded at Edwards Luggage. Going in Style is a tiny store but it is packed with lots of travel accessories from luggage to clothing and even travel-​sized toiletries. I was looking for a Baggallini City Bagg and when I called, the woman who answered the phone was very helpful and placed my order on hold at the Palo Alto location. When I arrived, although my bag was ready for me I spent almost 30 minutes browsing for other «stuff» I thought I might need. I wound up buying a folding hair dryer and a roll-​up jewelry/​toiletry organizer. The woman who was behind the counter seemed very hands-​off, which I appreciated because I like to browse around without feeling like the salespeople are ready to pounce on me to make a sale. When I did have a question, she was helpful and informative. I recommended this store to my friends and I will come back again whether I have an upcoming trip or not — they have some really great products like laptop bags.

This place is kinda like going to Costco, but for travel needs. You end up buying way more stuff than you will actually end up using or needing because they have so much stuff here for travel!!! Great little store that has everything travel you could possibly need. They have great little walking maps of major cities as well as some larger ones too. I suspect the prices are a bit higher because a.) it IS a specialty shop, and b.) it IS in Stanford shopping mall. Right across the breezeway is a currency exchange place so it makes it very convenient if you are traveling abroad.