The UPS Store

Josephine was especially helpful solving a shipping challenge. My package got shipped in time for a critical deadline. Great customer service!!!

I’ve used UPS many times in the past at various locations and this was definitely an interesting experience. I came in to ship some vinyl to one of my subcontractors. The gentlemen behind the counter mentioned they did not have a cylinder that would work, but that they did have a box. He comes back with a box and then asks me, «Do you want us to pack it?» and I said, «Yes.» Then he said, «I won’t be able to do that. You’ll have to buy the box, cut it to fit, pack it and then bring it back.» This was odd, as it’s never happened before.
So I hesitated and said that I would call my boss for the okay. I called and there was no answer. Then I texted and still answer. There were no other customers in the store. After a minute or so of waiting, the manager came over. She said, «Do you need to ship this today?» and I said, «No. It doesn’t have to be today.» Then she said, «Well, you can just come back. We’ll be here. We’ll be here.» That was her not-​so-​polite way of asking me to leave. It was eye-​opening, to be sure. They really didn’t want my money or my business.
So I left. I drove to the next UPS, about ten minutes away, and asked them to pack and ship my vinyl. They asked me when I wanted it to get there and then they packed it and shipped it. The whole transaction took five minutes and that store was bustling with customers.
Gee, I wonder why.

UPS rerouted my delivery to this location because I was not present at the time to give a signature. Even though the tracking number confirmed that my package was dropped off here and signed by one of their employees, the people at the counter insisted they did not have my package and told me they had been turning away packages since they had a small area. They were no help and they told me to contact customer service myself.

I’ve been using Pacifica UPS ever since I’ve moved here approx 10 years ago.
I am in dental sales and let’s just say, I have to do returns, mailings of samples and products «every so often»! I’ve used a tin of UPS stores and this UPS store has to be my favorite. From day 1 they made me feel welcome even with all my un organized boxes and pre printed labels I come stumbling in with (unlike others I’ve been to that make you feel like you’re bothering them).
I really enjoy everyone that works there. The work hard and get things done. And my dog Louie always loves to visit Rose for a doggie treat and some pets!!!
As far as charging for tape, that’s a legitimate charge!!! Are they supposed to supply your tape? Are they supposed to supply tape for entire town? Places I’ve been have asked me to buy an entire roll. At least these guys only charge $ 1 and tape it for you. I think people fail to understand that since UPS bought mailboxes (or whatever the deal was) many went out of business. Especially with all the pre paid shipping. The store only makes money off of their sales. Very little from shipping. And to the people who felt that calling people names and criticizing someone’s wardrobe is some how ok, then maybe you need to check yourself! Maybe you’re the douche bag.

Choose an alternate UPS location! Slow service with long line. Manager incredibly rude. Very expensive.

friendly people but a bit pricy, like all UPS stores. would recommend to leave e-​mail, so you can track your shipping!

Helpful. Stayed open 15 minutes after closing for me.
Other than that (which is quite a lot), it’s just a UPS Store that does UPS Store stuff.

First time here, came in pissed after getting the run around from UPS HQ and multiple drivers.
The staff (didn’t get his name but he’s an Asian dude) was calm the whole time and explained to me why they couldn’t ship the package for me. It was an Amazon return that was scheduled for pick up so the drivers should have the label (but somehow lost it).
Although I still have my package, I must say, customer service here is amazing. He dealt with my frustration in a professional manner and even helped me carry the box back into my car, despite my obvious irritation.
Thanks UPS guy. I’m sorry for taking it out on you!

I’ve been here about 4 times to ship some packages and at first I wasn’t thrilled by the lack of friendliness from the employees.
Then on my third visit it seems like one of the employees recognized me and was a tad friendlier.
I just shipped out a birthday gift to may family in NV and even though it seemed a bit pricer than the post office I was glad to use this UPS store.
The lady at the counter this time was very nice, informative and thorough with the transaction and great to deal with.
My 1.5 pound package came to almost $ 14 for 5 day ground shipping with insurance included and it was well worth it, because I know this place will get my packages to their proper destinations.
Overall everything has been delivered correctly and on time. I haven’t had any problems yet and I hope it stays that way.
Many thanks UPS store at Pacifica!!!

Stay away and if you must go watch everything they do with a sharp eye. The people who run this place are a piece of work, especially the person with the hat, rude, crude and the cheap. I was there again last week to return some Zappos and they charged me for tape. Several weeks ago they did a large fax project for me and screwed that up so bad the faxes never arrived and they lost a document. Want good service on the coast go to the HMB store, they won’t charge you for tape. To Chris R, I am not a disappearing Unilocaler and this place has the worst customer service on the coast, that is right Chris the WORST. The fact that they are really LOCAL is the problem dude.

Absolute worst customer service ever! I went in to drop off 4 boxes, all with pre-​paid shipping labels. When I walked in, no one was out front, but I was then met by an employee who acted as if I was the rudest person ever for interrupting whatever he was doing in the back. Through the 5 minutes I was there, he said 2 words to me and spent most of the time on his cell phone. Not to mention, they charged me $ 6 for tape. I’ve been to many other UPS stores who gladly taped a box up for free. Don’t waste your time and go somewhere else where they understand how to treat customers.

Another one of those cases of disappearing Unilocal Reviews. I know I have reviewed this local business before. Unilocal,you’re stating to irk me. Anyway, on to the review.
I like this local UPS store for several reasons:
+ The decent packaging capabilities.
+ Good store hours.
+ No charge to drop off a UPS Package that is already in a state to be sent.
+ Ability to hold your packages for pickup.
+ Other services nice to use in a pinch .
+ The really are local. From the location itself to the people who work there.
+ Friendly staff who is always straight to the point of why I am here, and do not wast my time.
+ Other than restricted and fragile items the staff does no care what I ship. Trust me, this is a good thing when you want your private items to remain as private as possible.
For all of the reasons above and more I will continue to use my local «The UPS Store». I cannot praise them enough for the number of times they have accommodated my last second requests.
There are a few things I would like to see from The UPS Store in general. Such as
~ A UPS drop box outside the door, or a slot in the building for times when I arrive after closing and still want to drop off my package.
~ Ability to accept guns and ammo for shipping instead of being require to visit a UPS Customer Center.
~ Slightly better store hours by staying open to 7 PM during the week.
~ More reasonable prices on packaging material and labor costs.
About the last item I want. Prices for materials and services are always a tough thing to swallow. But I do realize that many people think that UPS specific shipping should include the box and packing supplies at some magical price near to the shipping cost itself. But that is where the other part of the business to get paid comes into play to keep The UPS Store in Business. Certainly labor to package the item cannot be a free item either. In another sense I look at packaging popcorn the same as movie popcorn. It’s expensive to the customer. It’s low cost to the business. It is one of the things that keep the lights on. I may not like the prices, but I know the materials and labor will be available and consistent when I need to use them.
Did you know this location is few hundred feet from a beach and a good cup of cappuccino? Check out the other local things around this place. They are other good reasons to ship and relax using the Pacifica UPS Store.

This looks to be a fine solution for supplies or a P.O. Box, but the service for UPS and packing was the most frustrating and least helpful I have ever experienced. The young man there seemed to have some social or personality disorder that made him incapable of understanding my needs The customer experience and service was so impersonal, awkward and lacking in any understanding (or empathy) that I left the store in the middle of the purchase. I have NEVER done this before, and I have never left a negative review on any site. Sorry, but «good service» means relating to customers in a friendly manner and trying to help them meet their needs.

What a great service! If you live somewhere without a covered porch, or if you travel a lot or are out all day (while getting those 3^rd attempt notices), it is so great to have someone manage your mail, collect your packages, etc. I LOVE having a UPS shop help me with all my mail and packages that are always coming in. I get lots of stuff — I order almost everything online. One of the best things I ever did was rent a mailbox from them, not having my mail come to my home. I do get just 2 utility bills to my home — required for kids school, proof of residency, but everything else goes to the UPS Store.
They are great also for sending things out, but you really should pack your own packages, as others have said, since it is very expensive to use the full packing service. I pack my own boxes, keep packing tape in my car, and drop the package off at the UPS store ready to go. If need unusual boxes, I order them from U-​Line.
Although the UPS can pack your shipment, this is not their main area of service. They really specialize more in receipt of items or shipping of items that are already packaged. Also their shredding service is pricey, so I still drive over to east bay to Automatic Response Systems of Berkeley for that, usually 2 bins at a time as needed.
Several times the UPS store has helped me load large and heavy boxes into the back of my SUV that arrived at the UPS Store (furniture — one box was 185 lb). Oh, and they notarize things for you too, and I’ve had a number of documents notarized at the UPS Store too.
Rose is always delightful and friendly, who works there full-​time.
This is an awesome service! Highly recommend!

I’ve used this place in the past with no issues, but I recently needed to ship a large item, and they were ready to rape me.
I was quoted $ 90 to package the item (they’d fuse 2 boxes together), and $ 205 to ship across country, insurance not included.
Since insurance claims will usually be rejected if the box had been Frankensteined together, like this place wanted to do, I went searching for a proper-​size box elsewhere, and I found one, with all the foam I needed (sold seperately), for about $ 20 less than the folks at The UPS Store wanted to charge me.
The shipping price was of great concern. I used to ship similar items for well under $ 100 many years ago. How could it have gotten so expensive? So I came to find out, each individual UPS Store sets their own rates.
I decided to check pricing at UPS office on Forbes Blvd in SSF. They quoted me $ 71 for shipping, plus an additional $ 20 for insurance. This became a no-​brainer…
I think it’s totally sad that a store in my little hometown would be so desperate to shake down the locals this way, but so be it. I can’t go back…

This store is great. The staff is so friendly, helpful and courteous that I have stopped going to the post office entirely (off of Crespi) and just come here for all my mailing needs. Even though they charge slightly more than the post office, it is well worth it. Easy parking, easy in and easy out, and never much of a wait. Also, they have the supplies there that I need when I am mailing this or that or the other. Rose is great by the way ! For the person that judged her by her clothing, I think that they were either new in town or just passing through ! She is absolutely wonderful — regardless of how many people are in there — I have never seen her crack under pressure!
VIVA ROSE !
Tell her Forrest sent you !

$ 2.91 to print out 2 pages of perfectly formatted text in Microsoft Word of all things, the document required no changes, had no color or anything fancy for that matter.
WTH? I’m not paying those prices no matter how inflated the reviews on here are!!! I’m sorry, there is just no way to justify this in my mind. Period.
Bye Bye to this place for good!
BTW, they cant do ATM or Credit for less than $ 10. OK, yeah, that works. Whatev…

What gives with the inflated ratings for this place. «As good as it gets»? Really? The oddball woman with the leather cowboy hat perpetually stuck on her head lacks in the manners/​customer courtesy department. Last I checked I was at a UPS Store; not a cattle ranch. Yes, this UPS Store does what it advertises, but I fail to recognize why they have thus far gotten 5 stars from everyone on Unilocal.They’re just doing their job. Do you give your garbage man rave reviews for emptying the cans? Do you jump up and down for the mailman when he delivers or picks up your letters?
I suspect not. Two stars. I got what I paid for and nothing more. I will not be renewing my mailbox on account of poor customer service. I call rating inflation!

Yes 5 stars. Why you ask?
Let us just set the scene now shall we?
Me: book a flight 2.5 hours before the airplane takes off to tend to a family emergency out of state which requires me to check a bag full of tools on the plane (don’t ask). There is a urgent need for me to figure out if my bag is going to exceed the 50lb weight limit (before I get to the airport and have to surrender my cordless drill to the airline because it puts me over the limit and you can’t carry tools on a plane any more, Thanks a lot Osama). I can’t afford to waste time because I know I will be cutting it really close on time at the airport. So wheels are turning (smoke coming out of ears) how do I get an accurate weight on my bag I ask myself… that old rusty scale in the basement that I threw at a rat with once? Mmmm probably no longer calibrated. Then light bulb goes on… Ring Ring!
UPS store: «UPS store this is Rose»…
Me: «Hi there Rose do you have a scale that can handle weight up to 50lbs?»
Rose: (Chuckling) «Yes, we do as a matter of fact our scales handle weight up to 150lbs»
Me: «GREAT! Do you think I can come over and weigh my bag of tools?»
Rose: «Sure»
10 minutes later…
I arrive at the store to find a line out the door and Rose the sole employee on the premises. She immediately sees me and recognizes the tool bag that we had just discussed on the phone and waves me over around to the scale and has me plop the bag down. «48 pounds you’re good» she says. i ask what I owe her she says «nothing now go get your self to the airport»
That is what I call customer service. I am now a regular customer of the UPS store in Pacifica and have been ‘saved’ by Rose and the crew on many occasions. Fast, friendly and attentive. A bunch who are really good at what they do.

My old UPS Store located at 580 Crespi Dr #A6, Pacifica, CA 94 044 relocated here.
I’m certain it’ll be the same good olé customer service!
The UPS Store — 1906
Thank you Vincent, Wendy, Joe & Rose!