PostalAnnex+

The man that works at the front counter is so rude! I would Never go back again! I went to send a mascara from San Bruno to Arizona and he said it was $ 8.00. I told him that was expensive and he yelled at me saying, «What do you expect!» I laughed and walked out. Drove to the San Bruno Post Office and I got charged $ 2.30, for the same package.
The Postal Annex is a joke.

I rarely write negative reviews. That said, if you need much of anything, do not go to this PostalAnnex. They are living in the last century and are not helpful — in fact, downright grumpy. They can’t print from a thumb drive. They can’t even print double sided copies. While I was there, they took a woman’s passport picture, then he said it was broken after all and she would have to go to CVS. Just say no.

This @UPS /​Postal Annex «+» should change their name to Postal Annex «-»!
Utter disregard for customers and our time.
I have a package to drop off so I check
to locate an authorized drop off location and this store is listed with a pickup time of 4:30pm, one hour earlier than other pickup locations in the immediate area.
I call ahead this morning to confirm and the phone call alone should have been a clear indication to stay away.
The phone is answered without even identifying the business by name. No greeting, just a surly «Ya?!», as if I caught him at an inconvenient time.
The employee confirmed that UPS picks up daily at 4:30pm so I plan my afternoon accordingly.
I arrive with a smile at 3:20pm and stand at the countertop scale. It takes a moment of me standing in front of him before he finally acknowledges me with a wave of his hand to the piles of other packages by the door: «Leave there… Not going out til tomorrow…»
Me: «Tomorrow? Both you AND UPS confirmed your location’s pick up is at 430pm daily.»
Him: «No. 3pm to 315pm every day.»
With a heavy sigh, I mutter «Thanks» and leave with my package still in tow.
Do yourself a favor and take your mailing needs elsewhere. There are plenty of other options nearby. If my package wasn’t so large, I’d use the neighborhood drop box instead of having to come in. What a waste of time.
To the owner: Please have UPS update their profile of your location and advise your customers with accurate information. AND SMILING AT YOUR CUSTOMERS WOULDNT KILL YA. JS

Being generally unhelpful is one thing. Asking what someone needs, pausing and then making an active decision not to bother is something else entirely. This guy chose the latter option and made up a vague excuse for not serving me. Most bizarre interaction I’ve had with someone in a long time.

Pretty nice place. Never had any problems with the deliveries or the customer service. The prices here are pretty frigging expensive though. Would be nice if they came down some!

Effin $ 8.00 for a 20×12×10 box?! Ridiculous! And bonus, Indian owner/​worker there has no customer service! How can you retain customers without service and ripped off rates on your boxes???

Now San Bruno has the worst post office I’ve ever encountered, so nothing beats that. But this Postal Annex place has so much potential if they could lose the attitude. I’ve been here several times, because it’s quick and close and I’ve never had a problem with the price. But I too have endured the impatience, rude comments and generally bad customer service as others have mentioned. (Maybe such service is standard in other countries? I can’t imagine.) The UPS place at San Bruno ave and El Camino is better, as is the Millbrae post office, try one of those.

I went here to send 3 packages to Los Angeles each was 1.5 lbs. I usually send my ups packages from a mailstore near work (in san mateo) my packages usually go ground to LA and get there the next day (maybe 2 days). But this place was easy to stop at on the way home and I didn’t want to wait til the next day to mail it…
I have NEVER EVER paid for UPS to LA and had the package take 7 DAYS! this is because he didn’t get the package out he let it sit in his store for however many days. I should have known better when the creepy guy gave me an angry nasty look as I said Hello when I walked into the store. Hes a jerk and gave terrible service, I knew something would go wrong, and it did. I will never go there again. I could have drove the packages to LA and back in the time he got my mail out. I will be processing a complaint with UPS about this. they need to know this person is ruining their reputation.

MASSIVE RIP OFF! You will be charged double, and will be treated like garbage.
I went here today to mail a 1 pound package from Millbrae to Sunnyvale, Yup, the Sunnyvale that is 30 miles away. My one pound box (weighed already at home on a postage scale) and small box rate was $ 5.80 per the USPS website.
I go here, the very, very rude Indian owner weights my package looks me up and down and apparently decided «this very pregnant lady with the nice car clearly is a good candidate for my scam.» and announces the postage is $ 10. Since when is postage a flat rate? Anyway, I ask him the weight and he says «2 pounds» i tell him that is impossible, and ask him to show me the scale. He refuses. I tell him
give a rate of $ 5.80. He says they are wrong. (huh?, the post office generally is the expert at the cost of postage.) He tells me its $ 10 for next day, and I must be looking at 2 day pricing. I try to explain to him where Sunnyvale is located and that all mail from the Peninsula to Silicon Valley would be «next day» and that besides, I don’t need it there next day. I ask him to charge me his «2 Day» rate and he tells me that isn’t coming up on the computer.
The entire time this god awful Indian music is blaring through the store, just as an added non bonus.
I finally just paid and left as I did need the package to go out and the post office was already closed.
Please avoid this place.
CVS in the same strip mall can provide shipping services, go there.

I’m not sure why all the complaints. I’ve been going here for years for all services and have never had a problem. I can leave my pacakges there he boxes them up & they get there on time for the best rate possible.
I’d much rather support a local business and skip CVS.

RIP OFF REPORT! I came here to mail out a gameboy game wherein I had shipped out a exact same package (gameboy game, same envelope, packaging, etc) the day before at a REAL post office and the price was DOUBLE here! $ 2 versus $ 4. I asked the guy if the shipping is the same as the USPS and he said yes but there is NO WAY. In fact when you think about it, a flat rate priority male envelope is only $ 5.20. How can a tiny video game be $ 4? I came here because I was doing my shopping in the plaza and thought it would be convenient. Now I know that they just try to rip you off. The scale here is probably rigged or he just tacks on extra to your total. DON’T COME HERE! also the guy working here is gruff and rude.

The «Plus» in their name adds rude service, inability to help customers, and failure to follow up on promises.
I called the place and asked whether they can do UK passport photos, which have different dimensions from the US specifications (35×45mm). Zach, the owner, ensured me that it is doable, so I sent my wife and daughter there to do their UK passport photos.
When I got home, I was surprised to see a few uncut, as well as a few improperly cut pictures. When I asked my wife what happened, she told me that Zach read the instructions from the UK consulate that she brought with her, then took a few pictures. When my wife asked him to show her the digital images, he refused, telling her that «everything is fine!»
However, when he printed the photos, my wife had to ask him to retake hers, as he did not properly take them!
After retaking the pictures with attitude, he tried to cut them, but failed miserably, getting mad and impatient during the process. Finally, he said, again with attitude, that he is not going to do it, «you have to cut them yourself». Even after that, he grabbed the photos and wanted to throw them away, but my wife asked to keep them (so we’d actually try cut them ourselves) and paid him $ 20! She was almost in tears, shocked by Zack’s rudeness.
I called Zach the next day and asked him what happened. He did not provide me a clear answer; and then, when I asked him why he was rude to my wife, he said that «he reserves the right to refuse service to anyone!» I told him that he is unreasonably rude and unprofessional and should refund us the money for the pictures that he failed to produce as promised. He agreed to refund us the money by saying «come here and get it».
Such attitude, rudeness, and lack of business sense is simply shocking! And especially if this is his business, I don’t understand how customers can be treated in such manner!
Avoid this place at all cost!

Website says they offer scanning services (to pdf).
Got there. Some man who barely spoke English and looked like he’d never touched a computer in his life told me that they’ve never done that.
Change your website, or fire your sub par employee. Thanks.

Ehh I would avoid this place unless you’re desperate. I needed to drop off a fedex express package and they have a pick up on Saturday, and when I handed the envelope to the man working, he literally tossed it onto a side counter… really?!? You just threw my package! I have no intentions of going back… however, my package was delivered, so I guess they’re reliable

I was there to drop my mail for USPS pick up only. The guy at the counter was friendly.

An absolutely lovely customer service experience

I’m not sure what’s up with all of these other people complaining, but I’ve been going here to ship out packages for the past 3 years and nothing has been anything but great.
Zach, the guy in charge, is actually a very nice guy. He knows what he’s doing and tries the best to help me find the cheapest, yet efficient way to send out my packages. At times when the store gets busy, he tries his best to accommodate all of his costumers as quick as he can — which is terrific since he is usually the only one working. He has many regulars which I’ve noticed he is very friendly too, occasionally sparking up pleasant convos.
Organization is great in the shop, and has a clean atmosphere.

MAN… if moving isn’t hard enough!
This postal annex also rents out U-​Hauls for your moving purposes. I called to see if I could reserve one for Sunday and the guy that answered the phone was totally rude. First of all he wasn’t very enthusiastic and it was hard to get out any information from him! Unfortunately they are closed on Sundays so I cannot rent the U-​Haul for them. Then he told me to go somewhere else but didn’t give me anything information on another Postal Annex I could go… so before he hung up I stopped him and he gave me a number finally!
If you don’t like your job don’t work there! Step your customer service!

I went here to send money through Western Union. An Indian man «helped» me though I didn’t catch his name.
Me: i want to send money through western union to a **residence in **sacramento, california.
Guy: u sending international?
Me: uhh… no.
Guy: will this be to a person or a business?
Me: a person.
Guy: will this be at a residence or a workplace?
Me: Residence. Are you listening to me?
Guy: ok and how will you pay?
Me: card.
Guy: you will pay cash?
Me: no, i’ll pay on a card.
Guy: you will pay cash?
Me: no, debit card.
Guy: no, you will pay cash.
Me: oh, i HAVE to pay cash?
Guy: yes, you will pay cash.
This went on all the while never leaving his seat in front or looking up from the tv the entire time, which could explain why he heard nothing i said.
He could’ve merely said, «oh, we don’t take cards on western union.» or «there’s an atm up the street» and i could have gone and came back. But I’m never going back there. I’m not giving that place a dime. I’ve got plenty of other ways to waste my time than with this idiot.

My new rule of thumb is to be less impatient. I am the type of girl that hates to wait in line, gets annoyed when there is a slow checker, or when the cashier chats with the customer unnecessarily after ringing her up while I’m waiting and just overall is a crabby ass when she has to wait.
With that said, when I went into Postal Annex to send out some packages, I saw a line of 3 people. The old me would have gotten mad, but I just reminded myself that the world does not revolve around me as much as I would like it to, and got into the line.
It appears to be a one man shop, which is fine as it’s a small location. The man was good in the fact that he was multitasking and helping 2 people at a time. While one was filling out a form, he was weighing a package for someone else. But then while he was multitasking so much, when one person was done with their form, he would have to wait while the guy was weighing the other package, so I don’t know if this method saved him time or if he would’ve been better off just helping one customer at a time. At least he gave it an honest effort to quicken up the process.
They do standard Postal Annex stuff, ship and mail stuff, they have mail boxes on site, sell a few packing supplies and wrapping stuff.
Good place to go if you don’t want to wait in the mile long line at the United States Postal Office. Which is always my goal: to avoid that long line. A shorter line, I can now handle.