Sterling Delivery Service

I created the page for this business just to let everyone know how awful they are. And I’m not even the person who lost their bags. They are apparently a contractor for KLM airlines at SFO. It is their «job» to deliver people’s baggage to them when it is delayed. First of all, they have a «12 hour window» to deliver the bags once the flight they are on lands, which is first of all ridiculous. The bags in question did not arrive until 24 HOURS after the plane lands. I was not able to get a status update at all because the airline had no idea where the bags were, only that they were «out for delivery». I was provided with the direct number for this awesome place, which did me absolutely no good because the line just went to an answering machine which played the message that «Uh, you have reached Sterling Delivery Service …» I couldn’t help but notice the stark difference in professionalism between the greeting and the voice of the automatic recording that told me that the mailbox was full.
Seriously, logistics is not that hard. It’s A to B. X bags taking Y time to deliver. Okay, it’s possible that this entire company is just one guy in a minivan– maybe his nephew used to help him out before he started dating that chick in Hayward and now she’s pregnant so he stays over there most nights. I don’t know. But the point is, this is 20 freaking 14. figure out a way to use that iPhone you got for christmas 3 years ago for something other than playing the free poker game that cab driver showed you. And pick up your freaking phone.