Verizon Wireless

I went to this store for buy iphone6s plus because I received email and text message $ 100 off. I show employee and everything goes well until check out, some reason doesn’t work there system for $ 100 off. Employee asked me again for show $ 100 off from Verizon text and email. She even show to maneger. This maneger is AXX hole. He said Verizon send $ 100 off text and email to everybody Huh? Why sending everybody? So, I called Verizon wireless and I told what’s going on. Customers service say you are qualify for $ 100 off. I even give my phone to talk to this AXX hole maneger. 5 min later maneger give me back my phone and didn’t say anything. And this AXX hole maneger try to fight with me. What kind maneger fight with customer??? I guess stupid one. End up I order my new phone from Verizon website. I got $ 100 off! Don’t go this store stupid maneger mean all employee are stupid also. I want to give –5 star but only choice was 1 star.

I just bought an iPhone 6s Plus while on break in New Jersey. I had it for a week before the sound started malfunctioning. I brought it into this location and both the manager and the woman who wound up helping me, Jacqueline, were very kind and knowledgeable. I walked out with a brand new phone, free of charge, as you have 2 weeks to make this kind of return on defected phones. Awesome location.

Treated myself to a birthday present. Purchase the new S6. Had the S4 for a few years decided to upgrade. Great decision on my part. Love the phone. Only disappointment for me was giving my S4 back to them and having to buy the accessories for the new phone.
I feel those items should have been free, considering how much I paid for the phone. If you venture into the store. Ask for Natalie. She was a great help. Very knowledgeable, informative and a straight shooter.

Cathy was great. I had a problem with my iPad Air cellular service. Cathy diagnosed the problem, replaced the defective SIM card and got me on my way. She had a great attitude and was very professional.

All about the sale with these shiesters. Bought a phone and they changed me $ 20 for a protective screen that they installed. I later I found a small crack in it and within 2 days it started to peel off the phone. $ 20 for a poor instill and a drastic mark up on a screen protector, no big deal. The problem became a week later when the glass over the camera cracked out of the blue. I contacted HTC about it and they offered to repair it however I wouldn’t have my phone for 2 weeks. HTC recommended I bring it in to Verizon as they might allow me to return it (it was within a week of the purchase). I did so and brought it immediately to the Verizon employee who cited the hairline crack in the screen protector as evidence that the phone had been dropped. Reality was she put that crack there while bending the glass in a poor attempt to install the protector. I noted that the cracked glass over the camera 1 was on a different side of the phone and 2 a number of individuals had the same problem: the screen over the camera cracking for no apparent reason. They responded by telling me I definitely dropped it and it wasn’t their problem. I explained to them that even HTC acknowledged the problem and it being a defect within 2 weeks of purchase they should exchange it. They then told me I need to take it up with HTC. I am annoyed to hear other carriers that recognize this are replacing the phones and I really don’t appreciate being called a liar. This is the last time I associate with this or any Verizon branch. I hope they go out of business but these places never seem to.

I went in recently because I wanted to upgrade my phone — I’m always an «ask a million questions» type because I like to understand everything (& usually don’t get it easily lol) — the service was amazing! I’m not sure who the other reviewers talked to but I chanced upon Regina on my visit. She helped me understand things in my account that were a little confusing, as well as helping me select the perfect phone. I was initially a bit worried about the different choices (size and functions), but she made sure to let me test the different models so I could get a feel for what I like. I’ve also talked to Brianna before in store. Also very nice! If you need to get any type of service, I suggest using one of these two ladies. Knowledgeable, sweet and professional!

I just read a review where someone mentioned Vince, and I must add my story as well.
My husband and I went to this Verizon store to buy ourselves the IPhone 4. We were dealing with almost all the employees at one time. A very nice salesmen sold us our IPhone 4’s, my husbands only being 30 $ and mine being free. Fantastic deal. But, as we were checking out the salesmen asked us if we would like to purchase the Verizon insurance, Asurion. Do not EVER do this to yourself! I told the salesmen I had delt with that insurance before and they were completely awful. Vincent turned to my husband and I and said, «Asurion gives you an entirely new phone, in the IPhone box, headphones, charger and all.» And we were continuously told that Asurion has better insurance for IPhone then other phones. So, naturally we bought it for 10 $ a month. Now, so you all know, Best Buy has AppleCare for 15 $ a month and no deductible. Asurion charges you $ 170. Well, low and behold, my phone got knocked out of my hand and shattered. Going into the store, Vincent, told us about the new phone I would get, and said, «That is why the deductible is so high, they give you a new phone.» Exact words out of Vincents mouth. Both my husband and I remembered very clearly. Well, two days pass and I receive my phone. «referb phone by Asurion.» No thank you. Asurion referbs are awful! When my husband and I went back into the store to talk to Verizon about this, Vincent denied the whole thing, and said he never said this. At one point, I thought Vincent was going to start yelling at my husband. Very unprofessional and unfriendly. Needless to say, now I am stuck with this Asurion phone that has a while mark in the middle of the screen that does not go away, and half of the time, my screen does not work. Now, I am in a battle with Asurion to get myself a better phone.
If you are going to go with Verizon, I highly advise to just go across the street to Best Buy where they can do the same thing, and are so much more friendly! Plus, AppleCare is 150% better!

I was under the impression that Verizon is supposed to be the best. I came to this location in an attempt to buy my husband a Galaxy S4. I was met with «only AT&T has it right now». Um, I wouldn’t send a customer someplace else, that is not good business. I would have said, «It comes in at the end of the month, may I reserve yours today?» That would have been far better than sending us out the door to AT&T (who sucks). I experienced far better service from Verizon, that person needs a new lesson in sales.

I got a really good chick to work with me this last time I went in, but the lady that «greeted» me was asian and came off as a complete bitch. She asked me what I came in for as if I was a cattle in line — when I told her I was looking to replace my phone for a new one and am eligible for an upgrade but happy with my phone… she asked me what was wrong with it and I mentioned the back was shattered. She began to lecture me on how that would be an insurance claim, not an upgrade.
Well, it doesn’t really friggin’ matter since 1) I didn’t buy the insurance and 2) I’m eligible for a free damned phone ANYWAY whether mine is shattered or not. The other reviewers are not lying when they say the staff LOVES to argue with you.
It always takes longer than it should and they ALWAYS try to screw people out of their unlimited plans — AND talk you out of your current plan into a cheaper plan that really benefits them more than you all the while trying to fake that they’re trying to save you money. Whatever. Shut the hell up and give me my replacement phone, jerks.
Two stars because the chick at the register was nice to me and laid off when we told her to about upselling and crap. Otherwise they’d have no stars if it was possible based off the asian chick and all the other asses that work there. I think a fire a rehire is in place for this store — they have some of the worst employees EVER.

Walked in in a good mood… Then I met Vince. That guy’s name should be Richard, ’cause he was a dick. Unhelpful, and worse than unfriendly. Left without changing phones or plans.

Agree, this place is NOT very friendly at all

Honestly, this used to be a great place, but most of the great people left to either go to other stores, graduated and moved away or just plain quit. Most of the people that are left are either rude or incompetent minus maybe 1 or 2. When I went there to change to a blackberry, I was told a price 15 dollars higher then what my father was paying although it was in the book they gave me of prices exactly what I wanted. I was then told it was 10 dollars to transfer the numbers to my new phone and then when I said that in the last 5 years I’ve been coming here they used to do it for free, I was argued with that the main office has gotten strict on them and now makes them charge. When I said they were wrong and that was for pictures and media, another employee started arguing with me as well and then another that 3 employees were outright arguing with me, a customer, in front of a bunch of other customers. Later when I came back because my dad wanted to change his phone and we brought it up, the same guy who argued with me the first time said, oh it’s free I thought he meant something else. Then I told him, it was no problem since I used my mac to do the transfer and that verizon should think of using mac. He snapped at me saying well we don’t use Macs so we wouldn’t know. Later I found out that was the manager. I will never go back there again, I now actually drive 30 minutes out of my way to go to another store if I ever need to.