T-Mobile

This place is ALWAYS packed. Which makes good customer service a challenge. However, staff is friendly and helpful… but the fact that it’s always packed, you always have to wait, plus lack of organization… I would say, place if fair and convenient.

On 12÷9÷15 10:30am I came to this location and spoke to David. I told David that I have come in to get help with transferring about 12 pictures from my old phone to my new phone that T-​Mobile has sent me and that I spoke with Jason the day before and that Jason said that would be easy to do just come on in. After telling David this he kept asking me over and over if I would like a free tablet. He also kept looking at his watch. So I asked him do you make commission and he said «A little bit «He never transferred the pictures and sent me home to do it on my computer. When you come in to this store you will notice that if you are not buying anything they will try to get rid of you as quick as they can so they can make the next sale.

I have had nothing but stellar experiences at this store. I just added a 3^rd line to my account and wanted to express thanks to Mayra for exceeding my expectations. What may be a small simple request to the company was a big deal for me. Mayra took the initiative to extend her help and resolve my concern. Previous two times have been a very smooth and painless process as well. I’ve never had to wait long to be greeted and seen by one of their employees to handle my requests.
Overall, this store does an excellent job off taking care of my reasons for going into the store and they do not try any strong arm sales practices that other retailers might push to earn their commission. The employees here are friendly, professional and demonstrate a willingness to help.

Stopped by this location today and it was hopping. Multiple sales reps asked if I had been helped and were ready to assist me. I will be back for a new phone soon. I had kids in tow so when I come back it will be easier.

I don’t have an issue with T-​Mobile company themselves or their service but this location is awful.
Every time we have come here, whether on a random day in the morning or evening, it is always busy.
They have this system where they write your name on a clipboard.
We came this evening at 6 PM and the same woman who is assigned to write the names down had written my husband’s name. We sat in the waiting area for about 15 minutes and noticed two people receive help before us (and they arrived after us). When my husband asked what the delay was, the woman replied «oh sorry, I thought you were gone.» We were sitting in the waiting area the entire time and they did not call my husband’s name once.
This is not rocket science. Word of advice: have an intercom system or actually call out the customers name before assuming they are gone.

It’s a small store but has everything that you could possibly need. Make sure you go early or when there are lots of sales associates working or you could be sitting there for a while which gets old very fast. Sure there are tons of phones there to play with but face it, you’re only really interested in and only really care about the iPhone or one of the galaxy phones.
Most people are jumping on the t-​mobile bandwagon now because there are no contracts, they have all the good phones with the jump option, and the rates are cheaper than Verizon, Sprint, and AT&T. Service is going to depend where you go but living in Orlando I have had a full signal everywhere I go WITH 4G LTE. If I ever go back to visit home in Massachusetts, things may be a little different out in the burbs.
Anyhow, I gave this location 3 stars only because they somehow messed up my account when I signed up. While my service agreement says I have jump — tmobile’s program which allows you to upgrade to a new phone after you’ve paid at least half of the retail value of the phone, it was somehow mysteriously removed. When speaking with Andre, the sales associate who was super helpful, he said the only way to take this off of a service agreement is to contact t-​mobile directly by telephone. You can’t do it online or in store and it could not be reactivated for some reason even by a sales associate. Guess I’m SOL for that program but thankfully Andre was straight with me and told me I would get more money for my phone selling it on eBay, which I plan on doing — since the galaxy isn’t for me. I will still go back to this location when I get my iPhone.

Worst customer service I have ever experinced from any buisness. The manager, «Beauty», is not only rude, but will also waste 2.5 hours of your life because she doesn’t know her own company’s policies. She made my boyfriend and I call customer service 2 times just to prove her wrong and then refused to provide me with service.
I would be ashamed to have her as an employee representing my company.

Dennis doing a great job of educating, on all the smart phone features