AT&T

Customer service has always been above average every time I have shopped at this location. The store is very clean and has a professional look. The sales people understand their product and can easily articulate it in a manner the customer can understand. They were thorough in investigating all the ways they could save me money.

No line no wait, i thought great! I was never so wrong. Went into this store to get my free upgrade while on business, well the man i got, Mark i believe sold me on a different phone than the one i went in for. No big deal he promised me a 200 GB sim card and free battery with purchase of this phone,(the deal was expired, after i purchased the phone i found this out) i liked the phone and offer so i went for it. After one hour of him fumbling over his paper work and asking about 4 others for help we were ready to exchange my old phone for a new one! He did the paper work i signed and he went in the back to get my new V10!
Well they were sold out of the V10 and the 89.50 $ case and proctor he ALREADY sold me and charged me! So after another Hour exchange and him trying his best to claim its to his fault he’s new and didn’t know the inventory i left with a phone on hold. About 20 minutes after leaving i realized my old phone that i couldn’t trade in wouldn’t work with 4G, or ANYTHING but to call 911 or AT&T. So i call AT&T and after another Hour and half on the phone/​hold they tell me that when he processed my old phone for trade in I’m IMEI number got screwed up and that they on the phone couldn’t fix his screw up, i had to go back and deal with this screwball. i then asked well how long until my phone shipped (Mark promised it to me Nov. 23^rd in store good to go) the woman from AT&T said there was no order shipping until Nov. 29^th. So i call Mark back on his personal number he gave me and asked him about this he said well let me look it up, then said oh i must have read it wrong its the 29^th. But ill fix the IMEI issue right now, just call AT&T back and were good. Again we all know AT&T service hour later they tell me i have to go in store its so screwed uno they can’t fix it, or get a new phone.
I call another AT&T store to see if they have V10’s because i did like the phone and wanted it, with the deal, they said yes, but you have to go to the original store and have everything cancelled. So i storm into this store and he says hey man its all fixed you’re good to go, i explain it all and say I’m going elsewhere just cancel my order. He again try to talk me out of it and i insist I’m leaving just cancel it. Again 45 mins no one can cancel my order or fix the disaster that this genius created. All of a sudden out of the back here comes Mark with my V10 phone to save the day. Another 45 minutes of my life to hear him talk about himself to finally walk out with my receipts and returns from items he sold me that weren’t there. Think it ends here? Yeah me too!
Today for the 4^th time i received a text message saying if i don’t return my old cell i will be charged the 174.99 i was credited with the day of my return. Today the 31^st of December. So for the 4^th time i call AT&T expecting to hear don’t worry you have a receipt you’re good. Today i get told go to the store and hash it out with them, funny thing i was on business in Florida and have since returned to San Diego. I explain to the man i am active duty military and have a RECEIPT with everything from store location to this fools Sales Rep ID why do i have to do anything?! He tells me to avoid a charge. Long story not so short DO NOT DO BUSINESS WITH THIS STORE!!! If you need anything and it CANT wait switch carriers. These people are fools and have no idea how to run a business. I PROMISE i read the reviews and ignored them because i was impatient, DO NOT be like me, damn near 3 months later still dealing with it and about to be charged 175, and have to fight for it back.

What an awful, awful experience! I took my 80 year old mother in to upgrade her phone during her visit. As soon as we left the store, the phone was unresponsive. Our salesperson, Enrique’s response was that it responded when he tested it before we left. They recycled the power and the phone did exactly the same thing; worked for a few seconds and then stopped. I requested a new phone as this clearly was a defective phone and after having 4 or so sales associates come over and try unsuccessfully and proclaim how «strangely» this phone was acting, they refused to provide me with a working phone unless I paid a $ 35 restocking fee. Yes, I had to pay extra to get a working phone 30 minutes after leaving the store. Their only advice to me was that I needed to go to an Apple Store because there was nothing they could do. I explained that my mother was leaving in 1 day and that I wanted her to leave with a working phone, not send an 80 year old woman to the Apple Store. Their solution, «for $ 35, we can turn her old phone back on.» This was absolutely the WORST customer service experience ever! I will never shop there again. I should have known given the hard upsell when we purchased the phone to the point where I had to recalculate the rates he quoted and my numbers were correct. Poorly run store. Buyers beware!!!

I don’t give out really bad reviews often, especially if it’s going to hurt a small business. Fortunately for AT&T they have plenty of money. Which is why probably their policies are so horrible. I’ve been with them for years, well over a decade.
First was asked by them to switch to their internet connection which I was going to but they never called me like they were supposed to in their appointment schedule.
Next Was supposed to get a new phone but they were gouging me on prices. Needed a new charger and manager (wish I remembered her name) told me to buy one and return it in 14 days until a free one got shipped to me. I returned it 2 weeks later and after waiting 15 mins but the new person said it was 1 day late because the day I bought it counts as a day. I asked to speak to a manager but had to wait another 15 mins. The new manager said can’t refund and at that point I had to leave to a meeting I told them hold my charger and receipt I’ll be back later in week to discuss (I was peeved at this point). A few days later came back and long story short, a new manager told me yes they could’ve refunded me on the day I came in but now they couldn’t because too many days had past. (Really? Wow)
Just amazing to me that a company that size doesn’t have the foresight to see that a silly $ 20 charger just cost them a customer who spends $ 3000 a year with them.
FYI TMobile has much better service and policies and plan.
I’ll be happy to adjust my reviews once AT&T gets their act together.

This is a lovely store. It is bright and modern and very techie.
Alas, looks can be deceiving.
We stopped in after experiencing some obvious problems with a new iPhone. Our salesperson, Jose, wasn’t helpful at all. His solution to the iPhone problem? Turn off LTE.
I’m not quite a phone nerd, but even I could tell he was kind of trying to get rid of us.
We also asked if he could check into our family plan (trying to get a better rate). And he said what we have now is probably the best.
He said this without even looking up our account.
I was beyond frustrated with this short interaction. My husband says there is another guy that normally works during the week who is more helpful, so he was planning on going back and speaking with him. I’ll skip that trip.