David’s Bridal

I went here for my first time to try on wedding dresses in the middle of April of this year. I went with my mother, sister (maid of honor), & my two bridesmaids. When we signed in, she had us look at dresses while our coordinator came to us. I saw some dresses I liked but nothing that stood out to me.
Like 10 minutes later, we were attended to. I disliked how they only had 3 chairs while I had my little sister stand. Not good at all. They need to look into having more chairs. She switched out with my mom every so often. So there is one reason.
Two: the lady just handed me the 3 dresses I chose but then left me so my mom can help me slip into them! No one else besides the coordinator should be helping me into dresses & my mom did it all (mind you she has bad hands but that’s the only person I felt comfortable enough to be in the room with me). Made me feel like I was just another person whose wedding day & wedding dress decision making meant nothing. The coordinator was only there when I presented my dress to everyone.
Three: she never listened to what style I was looking for. I wanted a drop waist & she was giving me ball gowns. I tried on about 15 dresses that day & tying back with number 2, she only helped me with 2 of them! Unprofessional if you ask me.
Four: when I was trying on the last 4, I had a different lady. She was somewhat of better help, because she assisted me with the last two dresses, but that was it.
Five: I just really disliked the fact that I wasn’t given the attention a bride should be given for her wedding day & the first time trying dresses on at that. They looked cheaply made as well. I left there with a bad impression. I left there thinking, «omg, I hope the other places I go to aren’t like this!» & they weren’t. Alfred Angelo treated me so much better. A complete 180.
In all, I would not suggest this place. Not enough people. It even says so in the appointment slip when you make it that they will tend to someone else while attending you. That is fine & all & I understood that. But to never be around to help me was so irritating. I only got my bridesmaids dresses there because they really liked them so I let them buy it. But they didn’t get a wedding dress from me!

I went in today for my appointment and Kathryn helped me out with finding the perfect dress. I showed her all the dresses I liked and she was able to take all my ideas and able to pick out the right dresses for me. Kathryn really made me feel comfortable and was very helpful to pick the right dress for me. She was very knowledgeable with a great attitude.

I’m the maid of honor. So I decided to drive myself, the bride and the 3 other bridesmaids two and a half hours to the closest outlets we have from Los Angeles. We had looked at many other stores and before we left the area we decided to look through this David’s Bridal to see their selection. We weren’t really greeted, it was dead empty, but no one approached us. We had to hassle to catch someone’s attention. The lady the initially helped us, Lesley was overall courteous but was not attentive at all. We understand we didn’t have an appointment, but by the time we came to our decision and pay for the dresses she was nowhere to be found. When we spoke to her we stressed the fact that we were NOT locals. That if we ordered here we would need it either shipped to a local David’s Bridal or to our homes. She assured us that shipping to our homes was NO PROBLEM. No problem? She painstakingly took about a half hour for each of us to run our cards and verify the address that we wanted the dresses shipped to. That hour and a half of ordering the dresses alone was obviously not enough because each of us has since received e-​mails saying that they were ready for PICK UP. Giving them the benefit of the doubt each time, we all called to find out that Lesley took down our addresses for absolutely no reason. To add to it, we’ve each received follow up calls to call and confirm AGAIN what our addresses were. Finally, I wanted to speak to a manager. Why were we going to a big business corporate if not for the convenience? There was no such convenience. There was no such improved customer service. I’m mainly writing this review so that if I ever forget this when I need to do dress shopping for a wedding again, I’m reminded not to give David Bridal a shot. Also, this last time that I called to confirm my address again, I asked to speak to a manager. 10 minutes later? Still on the phone with elevator music. Hung up and wrote this review.

ORDER ONLINE!!! They will LIE at the store!!! You’ll get your dress a week before you need it if you order at the store! It’s much faster and it’s cheaper online! Only go in to try on the dress but DO NOT ORDER IN STORE!!! Don’t let them lie to you either! JERKS! It was a manager too. I think her name was Alexandria. They told my bridesmaids that it was the same timing. Well… it’s not and then they wouldn’t refund so that they could be ordered online to get them sooner. The reason we know is that one of my bridesmaids happen to order online and she’s getting her dress next week. HORRIBLE CUSTOMER SERVICE!

Came to see wedding dresses for my sister. We didn’t have an appointment but we’re helped by Veronica. She was amazing! She was friendly, and very helpful. She had a smile on her face the whole time. Of all the times I’ve been to David’s bridal by far this has been my best experience. She truly made us feel comfortable. She was the best!

Did not like my experience here. The consultant that was helping me out was nice but in a hurry to know if that was my dress or not so she can take it off me and go to her 3 other customers. When she would come back to me she made small talk on to the next dress and disappear. So I would have the dress on for 10min until she would come back everything is so small you have no space. The front desk lady came to help me out cuz she knew I was not happy. She tried to pick dresses that I would like but the ones she would pick were the ones I was trying on. This David’s bridal shop has not a lot of variety of dresses. My consultant never came and I was tired and wanted the dress off me so the receptionist helped me to take it off. I felt not important here like I should feel. I am the bride. I did feel they just wanted me to buy a dress and leave. Not cool.

Came in today to find my maid of honor her dress. We did not have an appointment and dropped by on a whim but Tanisha jumped right in and helped us find her the perfect dress. She was funny, personable and so very helpful.

We all know wedding planning is beyond stressful. With plenty of opinions, emotions and excitement, the dresses to be selected need to be as easy as possible. Breanne at David’s Bridal in Rancho Cucamonga did just that! She had my future wife and her bridesmaid in and out before I could ask a question. With her professional demeanor, we felt wanted and needed there. She wasn’t over bearing in any way! My fiancé and her bridesmaid were having fun, were stress free and I even saw them feeling comfortable enough to ask Breanne’s opinion on things. She is more than great at her job, and her passion for customer service shows easily! Good job! I appreciate you making something, out of many, easy for my fiancé. I love her to death, and with your help the girls had a great time! You rock!

All I can say is thank you Michael! He listened to me and helped me find my dream dress! He was so helpful, kind, and excellent at what he does! You can tell when people truly love what they do, and Michael is one of those people. I can’t wait to marry the love my life in the dress Michael helped me pick out and accessorize

I just went through the process of buying my wedding dress and just received it back yesterday from my final alterations.
I went in not knowing what I wanted and was completely overwhelmed. I’m a pretty reserved and quiet person and had my original appointment on a Saturday which was completely overwhelming. They were slammed and I really hate crowded places. Kathleen worked with me and was very patient. I wasn’t sold on any of the five dresses so she advised me to go home and look online since I knew now what looked good and what didn’t with my body type.
I went back to my next appointment, during the week mid day so it was slow, with three dresses I liked, one that I was in love with. I tried the one that I was I love with first and was sold… it was elegant and beautiful! I appreciate all the time that Kathy spent with me and appreciate her patience.
Both of my alterations appointments were fairly fast and everyone was so nice. I agree the girls at the podium could do a little better. The last two times I came in I had to wait to be greeted… if your busy with someone else a quick «hi, I’ll be right with you» would suffice. Please acknowledge a customer not ignore them!
Overall I loved my experience at this location and can’t wait to wear my dress!

I had an absolutely wonderful experience picking out my wedding dress. I was helped by Megan, who was delightful and relatable. She was prompt and professional and cried along with me when I said yes to the dress! Thank you for turning such a big moment into such an treasured and memorable experience!

first off i just want to thank tori for all her help she really made me feel comfortable !!! she was very nice and welcoming! i had made an appointment on friday for saturday @ 1 and the lady who picked up the phone appointment was really rude but this was my first time doing any of this of course so i just thought i would go ahead and just go when its time for my appointment and see how it goes… well when i got there i guess the lady that made appointment over the phone never actually put me in, so i had to wait till 230 ish and i was almost about to just leave and go to my 4 o’clock appointment with alfred angelo since davids bridal was already giving me red flags since friday !!! but then here came tori and as soon as she came to help me try on a few dresses that i liked everything was different from there she was a big help super friendly and basically the total opposite from the services i was receiving before she stepped in !!! i highly reccomend to make tori your goto dresser she is fantastic if only the other workers were just the same !! well i ended up saying yes to the dress im in love with it and cant wait for my big day thank you tori!!! sooo making an appointment with tori for my bridesmaids she is just perfect ! & to think i almost just walked out of there she was definitely heaven sent
#tori
#torisbridal
#notdavidsbridal
#saidyes2thedress
#shemadeitamazing
#tori

Omg! Let’s just say, within 30 minutes we found the winning bridesmaid dress & purchased it in store. Big THANKS to Natalie who was my amazing consultant!
So my dilemma for the last couple of months was finding the perfect purple for the perfect bridesmaid dress. As soon as I met with Natalie, she was asking me all the right questions which led her to pick out a dress right away that just so happened to be «the one.» It wasn’t even 1 of the many dresses I had in mind, from looking on their website. As soon as my sister tried on the dress, she liked it & so did my mother & I. Just in case I had my sister try on a few others but we all resorted to that first dress.
This visit was so quick & fun. No stress! Thank you Natalie for working your magic & helping me find a great bridesmaid dress!

We came down here from the high desert to find a wedding dress for my sister inlaw. We walked in and nobody welcomed us and I had to search out the lady who was supposed to be at the front counter.
We were assigned a lady to help us look. She took us to the area where the dresses were and told us to look around. We both were confused and didn’t know what we needed to do. My mom was with us and got the lady to start pulling the dresses out. We didn’t even have a size and the lady was stressing my sister inlaw out.
After about an hour we didn’t even have an idea what she wanted and what she liked about dresses. I decided it was lunch time and we left. We went to another store across the street and had an amazing experience. We not only found a dress but I seen a huge smile on my sister in laws face as she said she felt like a princess.

Came in today to pick up my bridesmaids dress. When I first walked in they were pretty busy… People everywhere and I was quickly distracted by all the beautiful dresses they have on display right in front. Good thing for the lady at the podium when I walked in. Very nicely greeted me and directed me where I needed to be. The next staff member was also very nice, needed the brides phone number to pull up the information and brought out my dress. She asked if I wanted to try it on. I decided not to, only because I was on my lunch break. She said to try it on at home and bring it back ASAP if I needed alterations. Great store and customer service!
Oh and they’re hiring… just an FYI, I saw a sign by the register.

I was heard mixed reviews about David’s Bridal, but it changed completely. Michael was amazing and made everyone in our group feel very special and of course especially the bride. Definitely ask for Michael if you’re going to go shopping there. It was a very fun and successful experience.

Consultant Diane A. & Manager Mollie S. (Store 8101) From the depths of my heart, THANK YOU!!! You two are seriously my Fairy Bridal Babes. I had gone in on 04/​02/​2016 with my heart broken. Diane seen me walk in and immediately approaches me. She seen I was upset and took it upon herself to help me out again which that showed she cared about her job and most important her bride. It was a nice feeling that she remember me, it was even greater of a feeling when she cared enough to approach me to ask what’s wrong. The month before I had gone in and she was my consultant, that day I ended up picking out my wedding dress with my mother in law and Diane at my side. It was a simple gorgeous dress, nothing liked I imagined myself in but it looked good on me. At that time they didn’t have my size yet (it was their newest arrival) but I loved it, it was the one I would marry in!!! She checked the computer and the size was not in the system which she said was probably because the dress was a new arrival no purchase orders were put in yet for the size 2. I was assured that if I bought the dress in a size 4 that day once the size 2 came in I could bring it back for a even exchange. So I buy the dress, I wait a month and go back in to see if they got the size two in spoke with manager Stephanie who said still nothing in the system to call in a couple weeks. When I called back I spoke with manager Mollie. I filled her in on what was happening, she said she would look into everything and call me back. The next day Mollie called back saying she had called the factory but bad news they wont be making my size 2 BUT she quickly told me to please let her set me an appointment to come in for another dress and that she would talk with her district managers to work this all out in my favor. I made the appointment and came in and well that’s when Diane seen me and walk like, OMG what happen??? Diane told me to go ahead and start looking at some more dresses that she was going to touch base with Mollie to see what they can do for me. She comes back over and says let’s get you a new wedding dress! She picks up the few dresses that my mother in law and i pick out and takes me back to the Bride rooms. After 3 dress try on’s later I walk out to see my mother in law start to tear up the minute she sees me and my very good friend by her side with her jaw dropped. I turn around to see myself and instantly I break down. I had never felt more beautiful or seen myself look so elegant ever before. It had everything that I had originally wanted the first time I went in to find a dress. It had shape to flatter my figure, a sweetheart halter top to show just enough but never too much cleavage and my favorite it’s a satin fabric (I had imagined my dress being satin on my biggest day) she asks me if I wanted to ring the bell again but I told her no bell could ever put out the emotions I was feeling and my wish had already came true I had my man I will soon Marry and now I have my dress. BUT what I did do was yell out to a small gathering of women who witnessed me walking out and all agreed it was the one (including Mollie) «Wwooohooo this is MY DRESS everyone, it makes me feel like a beautiful Bride!!» Diane let me enjoy the dress on for s while then we hit the register. They gave me a discount for my troubles and apologized for the troubles so that’s was very sweet of them. Over all my experience at David’s bridal was more than I thought it would be BUT I’m happy with that. I now have a memory that I can hold so very close to my heart for the years ahead and I left there with not just my dress purchase but a Fairy tail to tell as well. Thank you DB I’ll send pictures from the wedding!!!

A little truth about me: I’ve been engaged about 7 times in my 35 years on this earth. I’ve been dress shopping but never had a good experience. Like others before me, it’s not a good feeling when you should be made to feel like a queen. Even if there are other qunees there at the same time. We should all have that special attention and made to feel good. Needless to say, Those engaments never worked out. (Thank God)
So here I am at 35, preparing for my first wedding. I’m actually getting married! (Eeeek) I made the apt here with slight hesitation, but I know I need to start looking considering my date is approaching quickly. (9−9−16 if you wondered). My bridal party and I showed up and I was a nervous wreck. That’s when I met my Consultant, TRACEY! OHHH MY GOSH! This girl was so amazing. I’m not joking. She made me feel so comfortable and confident. I didn’t feel old or unwelcome at all! My family and friends and I like to joke around (maybe too much) but she joined right in. Seriously felt like I’ve known her longer than 20 mins of being there. I tried on «the one» but it turned out not to be «the one». She came with a dress and asked me to try it. So I did. Holy Guacamole, less than 15 mins later I was ringing the Bell!!! She hit the nail on the head, spot on with the dress and all the accessories! I bought it ALLLL!
Tracey, you are my hero! You have helped me in so many ways. I can’t wait to walk that isle like I own it! (Well I actually do own it, for 5 hrs that day) You need to come to my wedding!

My friend made an appointment for bridesmaids dresses at 11 am. We got there and there was a massive line. When we finally reached the front and checked in, they told us someone would be with us shortly and that we could browse around. After 20 minutes walking around the store with no guidance and direction, the girl who was going to help us came over and apologized and said she was almost done. I’m not sure what the point of making an appointment is if you aren’t going to get service until 40 minutes after your appointment. The experience would have been a lot better if there would have been some guidance and better customer service. Not impressed.

If I could give this David’s Bridal a negative star I would. This was by far the WORST experience I have ever had at a bridal salon or any retail store for that matter and it was not even for me it was for my grandmother.
I made an appointment for Saturday at 2:00pm for my grandmother. She was looking for a long dress to wear to my wedding in March.
We both expected it to be crowded because it was a Saturday afternoon, but it was so crowded and so messy it felt like we were at a garage sale or a thrift store. We arrived a few minutes before 2:00pm to check in and we were told it would be a five minute wait while a room was being cleared out. There was no place to sit down, but one sales person told us we could look around which was hard to do because it was so crowded. It ended up being twenty minutes until we were helped and the woman could not find any dresses in my grandmothers size.
The only reason we decided to go to David’s Bridal was because their website showed that the store had a number of dresses in my grandmothers preferred size and style available. The woman helping us found zero dresses for us! Not a single one! Long story short we were both extremely disappointed in the lack of service we received and the lack of inventory the store had.
You would hope that shopping for a dress at a well known successful bridal salon would feel nice and elegant and all we felt was stressed and looked over by every sales person in the store. My grandmother just wanted to find a nice dress for my wedding and we were so frustrated with our experience at this David’s Bridal that we will probably never go back there or give them our business.