Verizon Wireless

Arrogant attitude prevails here… close to ignorant on individual phone knowledge. They tend to shuffle you around, im leaving Verizon.

My phone was in bad shape after a mis-​hap in the Quarter. The last thing I thought I’d be doing on vacation was finding the nearest Verizon store. Adam was very nice and very helpful (full disclosure: we had come from a walking cocktail tour. We were tipsy). We came in about 30 mins before closing, and that could’ve made the employees mad. However, they were chill and professional. I had a new phone and a great explanation of what charges I was facing. We were in and out before close, with a new phone (sans shattered screen).

Adam is the besttt and walked us thru a bunch of phone ~drama~ he explained our options in a straightforward way, offered useful advice, and was patient while we made a few phone calls. thank you Adam !

Great service! Switched from AT&T due to their &@&)? Customer Service and misbillings. If been their customer for over a decade!!! U-​Verse and combined billing is the worst–
So– I have been Blown Away by how Easy and Pleasant it has been to work with/​be a Verizon customer. SERIOUSLY– it is a completely different mentality in the store as well as Verizon in general. They’re so on the ball– so quick to help with service and answer questions …
AND– BONUS– they have Free classes on Saturday mornings for customers to come in and learn all about how to use their new tech. They alternate 1 week is for Apple/​the next weekend is for Android.
THAT saves me approximately 5 calls per day from my mother– who has just gotten her first smartphone. Hallelujah !

Located in central city on Carrollton Avenue near than Pei Wei, Winn Dixie complex 2 blocks off Canal Street; talk about PRIME REAL-​ESTATE.
Yay:
–location/​store availability
–friendly staff
–eye popping décor
–too many gadgets for this gadgeteer to sample
–sale items (or as the sale/​store rep told me)
–great customer service
–2 payment processing machines
Nay:
–parking is awful; Carrollton Ave & shared parking lot ewwww
–pricey communication plans
Ehhhhhhhh: VZW it is.

I am absolutely DISGUSTED by the people that work in this store — they should be ashamed of themselves. I went in today and THOUGHT that I had a pleasant experience until I got home and saw that the sales associate charged me FULL PRICE FOR A PHONE THAT WAS SUPPOSED TO BE $ 349. $ 749 I was charged for a new phone. AND SHE FORGED MY SIGNATURE ON THE CONTRACT. I DID NOT SIGN FOR THIS PHONE. You better believe that I will be there as soon as they open in the morning and will also be reporting these business practices to the Louisiana Business Board. THEY SHOULD BE ASHAMED OF THEMSELVES. THIS STORE IS AWFUL.

We’re in the store right now. The customer service is simply AMAZING. We’re working with Lesli, she’s warm, kind, knowledgable, and patient beyond words!
We had a complicated transaction and Lesli has walked us SO patiently through every single step. She’s exceptional and really has set the standard for excellence! Verizon is fortunate to have Lesli as one of the faces of their company in New Orleans!

I paid a somewhat frantic visit to this Verizon store on Sunday as my terrible Android phone (sold to me by T Mobile) had decided to stop charging that morning. Earlier in the day, I visited the good people at T Mobile on Tchoup (for the fourth time in the same number of months) to see if they could help me, yet again, fix my perpetually malfunctioning phone. They pretty much said sorry bout ya, and when I told them my plan to get in my car and drive to Verizon, they pretty much said sorry bout ya again, so I said bye.
When I showed up to Verizon, there was no way to connect my broken phone to the machine they use to transfer contacts, photos, etc. from phone to phone, and I only had 20% battery life before my phone died forever. MATT and NISHA jumped into action; they were determined to find some way to help me. Matt actually saved my information to his own SIM card, then helped me download it back onto my new phone using the Verizon Cloud. They were both extremely patient and friendly. They allowed me to connect to their wireless internet so I could get some work done while I was waiting.
I ended up replacing my ill-​fated Android with a beautiful iPhone 5s for $ 100. Promptly took an awesome selfie with its glorious camera, which everyone liked on Facebook and Instagram, and now my self esteem is very high.
Highly recommend this location, especially Matt and Nisha!

Employees were helpful in assisting w replacement phone. Seemed to do their best to accommodate. I am super disappointed that representative that activated my new phone told me that my old phone did not have a memory card.
Thanks to a friend that did a little research online… very little at that, was able to locate the memory card before I slipped old phone in the mail. I would have lost 2 years of photos plus that is my personal property. The directions inform you to remove the card before returning. It seems like employees would have knowledge of the products.
I do have a phone that works on a positive note.
Recommend doing your own research online about the products before accepting sales reps responses. Had a similar experience at Clearview store two years ago.

This Verizon store is the bomb.
All of the employees are super, super nice. I’m going to be honest — sometimes, the people at the phone store at the HARDEST PEOPLE TO DEAL WITH IN THE WORLD. Jamal made my experience awesome.
This store is really big and nice. They have a lot of accessories in addition to just phones. Their phone case selection is the best of any Verizon store I’ve been to. They have a lot of different speakers and cool phone gadgets.
Plus, this Verizon is close to Uptown. Win.