Sutton Jack Co

Please don’t let Jamie’s review scare you away from the Jack Sutton locations.
My girlfriend and I were walking by the 315 Royal St location while on vacation. I’m not one for diamonds, I find them to be a product of social value and not true value. But in the window, my eyes were immediately drawn to a «motion» ring. We’d never seen anything like it. A ring with a center cluster of diamonds, with two diamond rings encircling the center, attached by their sides, that yielded something definitely to behold. THE RINGS WERE SPINNING BEAUTIFULLY AROUND THE CENTER CLUSTER, CATCHING THE LIGHT REPEATEDLY.
Enough about our specific ring, you get the point. The service is where its at. Sherrie helped us, and is a saleswoman passionate about her job. Not overbearing, answered any and all questions, and there was just something genuine about her.
Needless to say, we got the ring, but the story doesn’t stop there.
As a sort of impulse purchase, I researched market prices for similar rings and ran across another jeweler offering the same ring for $ 500 cheaper. That’s my fault for not performing proper research on a major purchase. Upon revisiting the store and bringing this to their attention, they were utterly baffled. Bottom-​line pricing for the ring is set by the company that made it, and the «other» jeweler was definitely below the maximum % off.
Whatever they ultimate reason, I was obviously not happy about burning $ 500 due to impulse. So to be fair, I asked Ruth Sutton, Jack’s wife, to meet me half-​way. They did.
That kind of customer service is unnecessary in my opinion, and is the reason I’m writing this review. I will refer this shop to anyone and everyone. They will give 110% to make you happy.

I hate to do this but I feel like hubby and I had a very BUYER BEWARE experience at this shop. Intrigued by something pretty in the window we entered to check the price. In the process I saw the most perfect gift for my folks who adore sailing. I do not claim to be any kind of expert in buying antiques or other fine things but when the gentleman lowered the price from $ 300 to $ 200 and acted like they were taking a huge loss I thought I was getting a deal.
I bought the piece (a Lladro cup with sailboats) and when I got home, I decided to research it. I come to find that the same item is readily available for $ 15– $ 30 on multiple websites. Brand new. In the box. Ouch. Not only that, but the piece was actually given out for free to Lladro collector members. Boy, did I feel dumb. And clearly taken advantage of.
Now, I do take partial blame for not knowing exactly what I was buying but it’s pretty dishonest to rip someone off when it’s clear that they are naïve to the whole «antique» world.
Shame on you guys. Be careful when dealing with this shop. I learned my lesson.