Russell’s Cleaning Services

this place makes me smile. they’re the friendliest business on tulane ave

DO NOT USE! Their chemicals ruined my dry cleaning. Here is a copy of the post I wrote for The Clothes Spin, a business that outsources to Russell’s:
I don’t understand how businesses like this even exist. I’m not a big Unilocaler, but I’ve been wanting to write a review about this place just to warn women about the sexual harassment from the employees here. Now that they’ve ruined my dry cleaning without offering to compensate me, I figured it was about time.
I dropped off a jumpsuit for dry cleaning. I went to pick it up on the day it was supposed to be ready. They told me it would be awhile longer. After I pick it up and take it home, I unwrap my suit and the material is completely ruined. Chemicals they used had eaten through the fabric.
I take it back to them. They tell me it’s not their responsibility because they’re just a middleman and that the company they use is responsible for me. Also, they knew about it and didn’t call me and just sold it back to me without a word (the company they used told me). They did not offer me a solution besides to try to return it to the store that I bought it from.
When I call the company, Russell’s Cleaning Services, they told me that they followed the directions on the tag and that it’s not their responsibility. I go to look for the tag, and it’s been cut off! They offered for me to pay another $ 40 to send it to Florida for an assessment as to why it was ruined.
As for the lecherous vibe here, the workers and what seems to be their friends hanging out here will just stare women down without even the respect to look away when their gaze is met. I asked some of the neighbors about this place and one person told me that he wouldn’t let his wife go there alone. A lady told me that I shouldn’t wear shorts or tank tops in there, that she covers her body when she goes in there to do laundry.
Hide your kids, hide your wife, or just boycott this place.

Very disappointed with the service I received. The cleaners held my leather handbag for three months. Only to receive it back in the same condition I gave it to them in. The bag still had all the same dirt spots and doesn’t look cleaned at all. Very disappointing, I basically paid them to babysit my item. I will never frequent this establishment again.

I’ve had numerous items cleaned here and it was always fine. Their prices were higher than other places I’ve gone, but they didn’t damage my clothing, although they often over-​starched it (think: silk helmut Lang blazer that used to hang beautifully and now stands at attention). However, today was the last straw. They charged me $ 30 for a basic cleaning of a dress, allegedly because it was a «formal silk cocktail» dress. Except I’ve had silk, lined cocktail dresses cleaned there before and it was nowhere near that expensive. What a racket. Go here if your money is absolutely burning a hole in your pocket. Otherwise, there are plenty of perfectly good cleaners who do exactly the same thing for a fraction of the price.

Based on Unilocal reviews I took a favorite woolen sweater in last April before storing it during the hot and humid months. Looked beautiful and a reasonable price.
Returned in November when the weather turned cold to have them clean a small boiled wool cloche hat. Was in a hurry, so they may have given me a price at the time and I don’t remember. But when I picked it up, I went into sticker shock: $ 18.00 ! More than the hat had originally cost.
Recommendation — always get the price when dropping items off. It may be that the work done on my hat justified the expense, but I’ll be more selective about what I take to them in the future.

I had three men’s long sleeve shirts cleaned. The cost was $ 19.95!!!
Was not informed of this BEFORE. Never again.

My mom and grandfather use to use this cleaners all the time, although I came up in the east, my mom worked uptown so this was her choice of getting her cleaning done in between work and home. As a kid, you hardly pay attention of even think about cleaners and why people are so adamant about the ones they choose.
I was that way until I got older and began to purchase more quality garments, and colors that can be difficult to maintain. That being said, I love this cleaners. They’re friendly, diligent, and fair priced.
I had an all white Polo shawl that had gotten blue-​stained on the inner arm pits from an under shirt that bled onto it. Honestly I forgot about the stain for months until I went to wear it again and noticed it. I thought it would never come out being how long it had set in. Well one drop off to the cleaners and they made easy work of it! Looks like the day I took it from the shelf.
If you’re in the neighborhood and looking for a good cleaners, you’ve found your place.

I first began taking my white dress shirts here due to convenience– being just two blocks and walking distance from where I live. However, word on the street says that they’re the best at what they do. After several visits, I must say that I agree! When I enter a dry cleaner’s, I like to experience that vintage aura, like someone’s grandmother is in the back starching the tuxedo pants. At Russel’s, that feeling radiates within. I dropped off several miscellaneous items: my older black pea coat and a beautiful vintage kimono I bought from an antique shop that I worked at in Virginia. I was incredibly impressed with the service. My pea coat returned looking brand-​new and my kimono was luxurious looking! It’s quite obvious that lots of pride goes into the work done here at Russel’s. As long as I live in Mid-​city, they will continue to be my primary choice for a dry cleaners.

I can’t say enough about how wonderful my first experience was! I brought in a king-​sized comforter that my dog had «marked» on (thanks a lot, Elroy!) and a down jacket that hadn’t been cleaned since I bought it. I expected a bit of a wait, since I dropped the items off the Wednesday before thanksgiving and both items needed significant attention. A week later they were both ready sooner than expected, the price point was totally reasonable and was actually cheaper than they quoted me when I dropped the items off by a pretty big margin! I would absolutely use again and recommend.

Old time service and excellent work at a fair price. These people are the best. AND, they care. Imagine that?

Whew. I had Russell’s clean my favorite rug and it looks beautiful. It came back to me in perfect condition… minus dog urine so Yay! (hazards of an elderly canine companion). Let me clarify this is not really the rug location; you’re supposed to head out to Metairie, but because of confusion on my part and that my rug wasn’t too big (about 5×5) and that I was already there, they took it. It was ready sooner than I was promised and was delivered back to the Tulane location, saving me a trip to Metry.
The confusion was that I was looking for Klein’s which used to be down the block (and I had used them previously, pre-​K) and when I called the Klein’s number (found on the internets), I just asked what time they closed. Turns out Russell’s bought Klein’s and that I wasn’t paying attention to the name when they answered. Hilarity ensued… OK, not hilarity but y’know life isn’t a sit-​com.
Price was reasonable and I’m a happy camper and so is my dog as she is currently lounging on the newly cleaned rug.

Call the heralds, the skywriters and the psychics. I may have finally found my Dry Cleaners. Now I am usually quite reticent of writing a review after only one visit, but I’m making an exception here as it is such a major factor in my day to day life.
FIrstly, the staff is very pleasant and helpful. A first for the dry cleaners I have visited. Secondly, they actually differentiate between ‘dry cleaning’ and ‘laundry’, another rarity in New Orleans Dry cleaning. The prices are in line with other cleaners I have used. They accommodated my need for a speedy cleaning. They apparently offer all sorts of cleaning services. The spot is located on the corner of Jeff Davis and Tulane, lake side. I will enthusiastically return a second time with a larger number of items. I have high hopes and a certain amount of faith that they will hold up.

I was pleased with their professionalism and customer service. Clothes were clean and didn’t reak of nasty chemicals.
I did find their prices to be pretty high, though not as bad as other places in new Orleans. Also found it difficult that they close so early, but they are open early and on Saturdays, so it’s all good.

So far I’ve made two visits to Russell’s and every item has been been returned, and returned spotless. The prices are decent, considering how overpriced most are. The hours of operation are not accommodating to the 8 – 5 person, unless you’re willing to wake up earlier and detour for the 7:30 am opening or avoid taking lunch to get off earlier to pick up before 4:30 pm. The turnaround is 3 days and all cleaning is done in house.

Got the stains out of a pair of pants and a skirt. Prices were as quoted (about $ 8 each) and ready on time. Took about 3 days. I was very impressed that everything is computerized, which indicates that things are more organized and get lost less. Most importantly, my clothes smelled clean and not like chemicals.
Only downside is that they close at 4:30 which is why I didn’t give them 5 stars.