H Rault Locksmiths

Relatively quick and efficient service. I got locked out of my house, and they were the first people I called and quickest to arrive, also cheaper than the others. The locksmith was very nice and even went above and beyond to fix the doorknob that was on upside down. Highly recommend them!

Locksmith? Why would I ever go to a locksmith while traveling? Shh… don’t tell anybody that they have a killer store with tons of vintage items.
I heard about them from a friend who shopped for some lock jewelry her last trip to NOLA. The jewelry selection is completely fun unfortunately they typically can’t size it.
The rest of the store has tons of cute goodies like signs, etc. Make a trip of it and shop Magazine street. There are great stores and restaurants within a couple block radius.

A-​mazing multi-​generational shop, first opened in mid 1800s. Old-​school locksmith and key maker, the entrance and front part of shop is part museum and hip design gift store while the back is showroom and vintage store.
They make the claim as the second oldest locksmith in the United States. Bring in your antique non-​functional door locks and the family will meticulously return them to use, including cutting a new skeleton key!

Bought a new house and of course needed to rekey all the locks. Called around they had the most reasonable prices, and since buying a house is super expensive, I decided to use this service. It was a great decision! I called at 915, the locksmith was at my house within the hour. I had to change out several locks, he told me he’d be a minute, so I ran a few errands and by 12 everything was complete, plus all the copies of my new keys. Can’t beat fast, efficient service!

A job well done! Just had my house rekeyed, Rob and Barry came out like rock stars – music blaring. They didn’t waste a single second before they got to work and they finished in under 20 mins. Professional service, excellent price, I highly recommend H. Rault locksmiths.

Returned from a two-​week trip to find my front door lock wouldn’t turn. Annoying. My friend referred me to Rob — he is AWESOME! He showed up in about 15 – 20 minutes and fixed my lock, made new keys for me, AND fixed my back door locks for me. All for less than $ 100.
He was personable and funny and his apprentice (or not?) was also friendly. And cute! Hahaha. Anyway, I would recommend them for anyone needing a locksmith. They were quick, very nice, and well worth the price.
Thank you, Rob! Aloha!

What a cool little knick knack, family-​owned shop on Magazine St. I could probably spend a couple of hours in a place enjoying the craftsmanship and creativity (though I’m probably subjective because I have a weird fetish for keys). Alas, my group demanded after a few minutes that we head out to get something to eat. Best of luck to this place!

I stumbled on this cute little place on magazine street. They have an amazing selection of keys (decorative or functional), door handles, locks etc. Even unique jewelleries, decorations from car parts — super adorable.
The service was efficient & friendly.

I would not use anybody else. I called with a frozen front door latch and they came the same day, just like every other time I’ve used them. They had to drill out the latch and piece the whole thing back together from parts they had on the truck and the charge was more than fair.

This family owned New Orleans institution is the best place for hardware and locksmith services and in particular, Michelle, is sensational.

They have great gifts in the window which is what caught my eye. There was a cool key design in the cement out front. Went in and was immediately uncomfortable because the owner was on the phone, yelling at someone. Her coworker tried to quiet her down, thankfully, or I would have left because it was just weird.
There are a lot of vintage door handles and necklaces made of really nicely designed and unique locks and keys. The lizards and snakes made of bike chains were very cool.
Any way I’m walking along the shop and find a poster of a Unilocal review which shows the review and the shop’s whole rebuttal. They were publicly shaming the Unilocaler. We read through it and found it to be really sad and unprofessional. Who runs a shop this way?
As we were leaving the cops showed up because a customer was having a disagreement with the owner. I’m not sure what it was about but I think he was trying to get a refund but she was refusing because she had «given him an item instead for free» and he was insisting he paid an additional $ 20 for said item.
Lots of signs of a messed up business. I would avoid this place unless you want to buy some of the jewelry or have a really quick and easy key make.
—- in response, I definitely did not add falsities about cops being in your store. No they weren’t getting keys cut, they were there because the man who was outside talking to them when I first checked out the items in your window, called about you ripping him off. Then as I was reading the Unilocal shaming inside the store, the cops arrived and you were yelling about how you don’t need to give him a refund because you gave him a free lock to make up for whatever shortcoming you had before (except the man disagreed and argued that it wasn’t an even trade because it wasn’t actually free, he paid $ 20 for it). That’s way too much information to just make up. But got ahead and talk more crazy, it’ll just make things so much better for you.

I just had the latch serviced in my door by Barry, everything was smooth as could be! Efficient, friendly, and professional service. Highly recommend to anyone in need of a locksmith in the Uptown area. Thank you!

I have been using H Rault for their services on several of my properties. I recently had an emergency situation in where I needed my locks changed asap, as my keys were stolen. I called H Rault explained the situation and they informed me they maybe able to fit me in same day. Within two hours of my call, H Rault was at my home to change my locks out. They were here for about 45 minutes. I am beyond pleased with them and their feeling of responsibility to their clients.

I want to support local businesses! I really do! But when the staff assume (ASSUME) that the customer knows everything and they act that they know everything then how in the hell can anything be done correctly. Seriously… I don’t claim that «the customer is always right» motto hold true every time but when you know they clearly made numerous errors and then blame the customer and not take responsibility for it. there’s a problem. I would’ve given it a 1 star but they did do the work… eventually.
This is the issue: We go in the store requesting a set of longer keys be made from really short original. The doesn’t really listen to what we’re were requesting and grabs the key and says it’ll be done by Monday (it’s Friday now). He doesn’t write down the order request nor anything else. He said he’ll call when it’s done. We call Wednesday, 2 days after it was to be ready and he said that it’ll be some more time since it needs to be sent out. He’ll call… it’ll be a couple more days Wed or Thurs. we waited to Friday and he didn’t call so we call. He said angrily over the phone «I said I’ll call you!» We asked that you said it’ll take a few days to make the keys. He said that’s not what you ordered. You asked to make the same keys that you had. We said no we wanted the long keys. He said we you didn’t say anything when I said I had order the keys. You should’ve said something. He completely blamed me and thinks I I should know what I need to order when they know what they do and what they make. Really to get mad at me when I don’t know what they’re doing. The guy claims to take pride in his work and effort but not man enough to admit he made an error instead blame the customer.
So then my husband calls to see what’s the issue and claims that we didn’t clarify what we wanted. He said the keys will be done soon in a couple hours. He then calls my husband back, not me to tell him the keys are ready.
I go the next day and find that 2 brass keys are made and it’ll be $ 43. My wife says wow… that’s a lot could the keys have been made out of a more affordable metal? The other worker said well what you don’t want it ok. Oh yeah your the customer who complained about the keys the other day and made a big deal. Now all of a sudden we have the workers against the customer. The 2^nd helper then says well do you want the brass keys or not? My wife says well I need them now as my workers need to test the hardware that was installed. She asked why it’s so expensive and why brass was used. The guy said «well the piece you turned in was brass so we made it brass. You didn’t say a different metal». She said what you can make it out of
A cheaper metal? He said «yes». Wife said why didn’t you tell me my options. The guy said «you should know». What???
Yeah they can do the work and there are many if any
Other places to get your work done but wow how pompous are they??? Really customer service?
Update: now we have the keys and they don’t fit.
For $ 40 for 2 keys and they don’t fit. Now we have to go all the way across town to get it fixed. Any you know what? They will blame us.
If the first Rault was alive I bet he would fire them!
Not going there any more. How rude and lack of consideration of customer service and assistance.

So my husband and I wandered in here after reading the angry Unilocal review posted on their window. It was hilarious, and I had to see what all the fuss was about.
These guys are hilarious but no nonsense. The store itself is half museum, half store, and maintains the historical significance well.
Sometimes people mistake character for rudeness. To them, I suggest Amazon. I hope this place stays exactly as it is. Screw the haters.

I go in to get a key made and have to wait while the owner, who is on the customer side of the counter is yapping to someone about some local gossip. She sees me but keeps on talking and could care less about servicing customers.
The guy, who looks a bit dirty, behind the counter helps me but with a condescending attitude. Just because your an older establishment and on Magazine Street doesn’t mean you have to treat customers like crap. Not everyone can afford your expensive work or pay to have attitude thrown in for lagniappe. The $ 5.00 minimum for charges sucks too. Thanks for nothing. The keys that were cut didn’t even work.

I called this business on a Friday in an effort to find someone to fix a lock with a key pad entry. They seemed polite and normal said they would come Monday. When I spoke to someone on Monday, they informed me they don’t work with locks that include any electricity issues (i.e. the key pad entry). This is contradictory to what I was told Friday. The person on the phone then informed me that I «didn’t ask the right questions.» Well duh. I’m not a locksmith. If I knew what questions to ask outside of «can you fix this?» I wouldn’t be calling you! He was rude and the cell connection on his end (my phone was fine all day) was bad — I had to ask him to repeat himself several times, which clearly irritated him — he told me he wouldn’t repeat himself again. Are you kidding me??? When he told me that, I just hung up. Completely wasted days of time I could have spent searching for someone else. I don’t mind that they don’t perform the service, but I do mind being told differently by different people. And I definitely mind the rude attitude.

Why replace a lock when you can rekey?
I called the store for a locksmith to come out to my house & re-​key all three exterior doors. Two of my locks are «vintage» and the third is only a couple of years old. I was concerned that the older locks might only be able to be re-​keyed so many times, but the locksmith assured me that the old solid metal locks can be re-​done many times.
I now have all the locks on the same key (Yay!) and he made me multiple copies so I didn’t have to make a trip to the hardware store.
The person who answered the phone was professional and pleasant. They were able to schedule someone quickly and on the day & time that worked for me. (I did call a couple days in advance of when I knew I’d be home on a workday.) The locksmith who came to my house was great. He did his work quickly and cleanly. Love a no muss, no fuss contractor experience.

The actual locksmiths are very nice and familiar with older houses. They can order a myriad of hardware, but truthfully so can anyone with access to the Internet.
However, the rude people who work behind the counter and those who answer the phone are beyond any type of social norm. Quite unprofessional, antagonistic, and consistently insulting.
I did business with them several times and the above was consistent. If you get the right person, it can be wonderful.

I needed a pair of (what I thought were not-​so-​rare) 2-​sided keyed deadbolts for some exterior French doors I have. Of course Rault had the locks in the exact finish I wanted and keyed them so all would be the same. Service was great too!