Westway Vision

Incompentent staff. They looked up my
information and got my copay info incorrectly. Was overcharged even though I insisted it was wrong. Had to call back to complain. Went back for credit back on my card. «computer told
us wrong info» was their excuse. No, you thought I was unaware of my benefits and tried to take advantage. Never going back. They dont even have disposable
contact lens cases to store your lenses during exams. So unsanitary that all patients share one. Do not waste your time and copay here.

Unilocal recommended this little shop, a 55-​minute trip from my place, and I went. Don’t I have an optician near me? Yeah: I have about five. But we’re talking about trusting people in little rooms to detect problems with your peepers and convey the information intelligently. I got that and more: I was greeted by articulate, friendly, professional New Yorkers who provided what I hoped for (a good eye exam) at the price I expected. I also got a vibe: the feeling of being in an established business run by conscientious people who also seem to be friends. So it’s not too far at all, and to justify the commute, next time I’ll stop by one of the fabulous restaurants that I passed on the way back to the subway.

I have been a customer for almost 10 years, the entire length of my time in New York. I have referred people here, paid a significant amount of money to this office, etc. Despite the sometimes uneven disposition of the main doctor, lost prescriptions, unreturned phone calls, I have come back because the good has usually outweighed the bad. Not again. I recently moved and mistakenly packed my spare contacts away. I called the office and asked to purchase a trial pair, which I’ve done in the past for $ 10. This time I show up and it’s now $ 15? Granted, this business is doing me a favor but when I asked why the increase I was told by the main doctor that contacts are usually $ 6 apiece, so it’s rounded up to $ 15. I paused for second, said no thank you, and promptly walked out. It’s a difference of $ 3 but the price in terms of being dishonest to your customer is huge.

Came here for my yearly vision exam (I mostly wear contacts but also get a glasses prescription). Great exam and prescription for both contacts and glasses is perfect. I’ll be making this my regular optometrist!
I didn’t end up purchasing glasses from here because I wanted to try some WP’s, but I did spend about 30 minutes looking at their glasses and trying a bunch on. The guy behind the counter was extremely helpful and knew what kinds of glasses would go well with my face type. I actually kind of regret not buying my glasses from here, so I will do that next time!

I’ve been using Westway for a couple of years now and am quite happy with the service. Dr. Tanzil is great, both thorough and efficient. I haven’t purchased glasses from Westway but they have a nice selection.

Over the years, Westway Vision has furnished me with three pairs of eyeglasses.
In each instance, I came into the shop with a prescription already in hand.
I’ve had nothing but wonderful service each time I’ve gone. Fran and Oscar are incredibly helpful, friendly, patient, and really know their métier — always going immediately to the choices I ended up happiest with.
I haven’t shopped for eyeglasses anywhere else in a while, but their prices struck me as being very fair, as well.

This place is awful. Please stay away from Dr. Tanzil the Optometrist. Highly incompetent, impatient and complete moron… Dint listen to me… gave me incorrect prescription for lenses and glasses despite me saying I t was all blurry with that prescription .then he wanted me to come back for a re-​exam another day. What a waste of time this place is. Garbage!
Go to Eyes on Broadway in Soho — they know what they are doing!

I came to Unilocal to find the best eye care. I came across this company and the reviews were spot on! Small boutique eye doc office but great customer service w/​people who take an interest in you personally. The doctor was thorough and quick. He also gave me my eye test to renew my license, which I later found out the DMV does the test there for you too lol. Anyway I found The BEST eye glasses here! Love em!

Needed to get an eye test to renew my license. It had also been about a year since my last appt and needed a renewed prescription to order contacts. I’ve been going to (mostly) yearly eye exams for 20 years and this has been my best experience to date. Making an appt was very easy — they were able to see me later in the day within a day or two of calling.
The exam itself was so quick (but still completely thorough). The Dr. was very direct and to the point (but always pleasant and professional). We zipped through the exam. He was also great at the eye puff test. It’s my least favorite test. I’m pretty fidgety and it usually takes at least 2 – 3 tries to get it, but the Dr. here was able to get it the first time on both eyes. After the appt. I was looking through glasses and the staff was great. The selection of glasses might not be the largest, but its a fairly small store. I found a set of frames that I loved with no problem. I felt no pressure to go for upsold items. They were helpful and made suggestions, but never felt like they were pressuring me. EX: They recommended that I get the thinner lenses for glasses bc my prescription would be pretty thick, but when I declined (I wear my glasses so infrequently) they did not press the matter.
My glasses came in within a week and when I went to go pick them up they were very thorough in adjusting/​fitting them to my head.
Great experience, and I will definitely be returning!

As everyone has mentioned, Fran is a sweetheart.
The last few times I’ve been here, I’ve been seen quickly, the appointment is efficient, and my prescription has hardly changed. That last bit might have more to do with my eyes than Westway, but every time I go to an optometrist they give me a new prescription and push me to buy contacts or glasses. Not here.
I went in yesterday for an appointment and the doctor let me know that I’d been there 6 months before and didn’t really need a new prescription unless anything was bothering me. Did he just turn down the chance to make some easy money? He did. No cancellation fee. I asked for a some contacts, since I’m fresh out but going out of town before I’d be able to get a box shipped to me, and he charged me $ 10 for 4 single sets. A little steep, but considering he just saved me $ 50, I don’t really mind.

I bought a pair of transition eyeglasses at Westway Vision and I have to say this is the best place for glasses that I have ever been to. The people that run the shop are very knowledgeable, helpful and reliable. The selection of frames are excellent and the workmanship and quality of eyecare is way above any other place that I know of. I give them a 10 for customer service.

Contrary to so many other reviewers here, my experience with the only optometrist at Westway was a true nightmare. Because of my poor vision (myopic, astigmatic, & bad mid-​range), it has always taken longer than usual for doctors to find lenses that allow me to see clearly, without headaches & dizziness.
Despite warning him of my history before we started — and even offering to pay more for the fitting — the doctor became increasingly frustrated because none of the lens combinations he tried was acceptable. He blamed me repeatedly for not answering all of his questions «with a simple A or B». (My answer would commonly be that lens A allowed me to read more letters on the eye chart, but that they looked too blurry. Lens B was much sharper but I couldn’t make out some of the letters.)
As hIs frustration turned to anger, I told him I would have to leave because he was becoming abusive. He apologized and said that he knew he could become impatient & would control himself better. (Having seen much more skilled optometrists in past years, it was obvious to me that he was not competent enough to «balance» the corrections for astigmatism and myopia to arrive at an appropriate fitting for me – and was taking out his frustration on me.)
We finally finished the eye exam, even though I was not comfortable with the final result. I eventually decided not to have the Rx filled because I did not want to have contact with this mean-​spirited, out of control, and marginally competent doctor again.
Kudos to the rest of the staff — especially Fran — who were incredibly helpful, and even went out of their way to repair my old glasses which had broken.
CONCLUSION: If your eyes are easy to fit for lenses, you’ll probably be satisfied with the optometrist and with Westway. The prices are quite reasonable.
… However, if you need a more thorough fitting, complicated prescription, competent doctor, or wider range of frame choices, STAY AWAY. This is assembly-​line optometry, with a touch of cruelty if your problem requires any extra time.

I’ve seen the same optometrist since I was a kid but he’s 3 hours away and doesn’t accept my insurance so I finally made the decision to see a local optometrist.
After seeing Westway Vision’s positive reviews on Unilocal I tried them out for the first time today and was very happy with my experience there.
The woman I made the appointment with was polite and helpful. The optometrist was thorough and seemed genuinely happy that my eyes looked good and didn’t have any issues. He opted to keep my prescription the same, which I like since my vision has seemed fine and I’d rather not get something stronger if I don’t need it.
I’d definitely recommend this place to others!

I used to regularly refer people here. Today I called to confirm my prescription and see if I could come in and pick up a box of contacts. the DOCTOR told me he lost my prescription and would need to call me back, he then said no no I didnt lose it I just have someone else here. I said I need the prescription I cant wait for you to call me back. He then hung up on me. If you cant handle a customer on the phone and one in the store at the same time, I don’t trust you with my eyes

Good experience! In and out for exam in under 20 mins, with a new stash of contacts. Made an appt 3 hours before appt. Doctor was efficient and friendly. Loved!

This place is amazing! I arrived at my appointment right on time and they took me right back. The doctor was super friendly and knowledgable and the exam lasted about 15 minutes. When I was done, he led me out to the showroom and the friendly woman there asked me if I was interested in glasses. I told her I was just getting the exam and planned to order glasses online. She didn’t give me any attitude and happily wrote up my prescription for me and sent me on my way. The eye exam for just glasses was only $ 70. That price alone is worth not being hassled to buy expensive glasses. I will definitely return whenever I need a new prescription.

I didn’t actually end up using their services (I would have loved to but I already had an outside prescription and they couldn’t get the pair of frames I wanted) but I did call to inquire about frames and received excellent service! Just had to give credit where credit was due.
Spoke to Fran — who was so friendly and helpful and provided terrific customer service. Definitely stood out among all the other places I called/​visited. Will definitely consider them for future vision needs!

My experience with Westway Vision was nothing short of outstanding, especially since I was incredibly nervous at the thought of looking for a new eye doctor in the city.
I went to the store without calling ahead and was seen by the optometrist, who was rather helpful.
What really sets them apart is their staff. They’re ALWAYS friendly — on the phone, in person.
heir prices are fairly reasonable, the selection average and the service and optometrists are excellent. You can usually get your glasses on the same day, without getting ripped off by LensCrafters.
I would gladly do business here again, and I would encourage anyone and everyone with crappy eyes like me to do the same.

This is my new go-​to place for my contacts.
Totally friendly and professional. I got a same-​day appointment for my eye exam, and I was in and out of the exam in 30 minutes without feeling rushed by the Dr. I also got a good deal on my contacts package.
Was referred to this little gem by Charlotte Jones, who also sells eyewear, on 9^th and 47^th St.

This place is wonderful. My contact lens prescription had expired and I was due to buy new lenses and new glasses (my current glasses are circa 2006 and I’m blind as a bat in them). I went searching for a good optometrist near my apartment, and came across Westway Vision.
Dr. Tanzil is friendly and efficient, and definitely a good doctor. (I was a bit shocked by the air puff test though. That one is new on me.) Fran at the front desk is marvelous; she helped me pick out two terrific pairs of glasses, and we had a lot of fun doing so!
They didn’t accept my insurance (BCBS) but nothing cost more than I expected. The eye exam cost $ 130 and I got a months’ worth of free contacts (score!). The frames ran between $ 165 – 195 and they had a deal on lenses — $ 50 off each set, so I think each set of lenses was something like $ 115. The whole thing ran me $ 740 out of pocket; pricey but worth it to me to support a nice shop run by nice people in my neighborhood!