Verizon Wireless

I went to this store specifically because it is not a corporate store (it is an indecently owned franchise store) and thought it would be less crowded. Sadly, the people who work there have no clue what they are doing and are too disconnected from Verizon to provide competent support.
I will say that the staff is very friendly, but sadly this only goes so far when you screw up everything else.
Here are some of the issues I ran into when attempting to switch from AT&T to Verizon:
— They got my first name wrong which was reflected in my account information and had to be fixed several times. I still continue to get mail from them addressed to ‘Megan’ which is not my name.
— I simply wanted to switch from AT&T to Verizon and buy a new iPhone. Somehow, they screwed this up so badly that they had to switch out the sim card 3 times and after 2hrs they ended up giving me a temporary Verizon phone number that I had to use on my old phone while I waited for my number to ‘port over from ATT’… over 24 hrs passed and nothing happened, I called Verizon and they explained that I never needed a temporary phone number and that the port was not working because it was setup for my old phone number which I was keeping. Basically, there was no reason for it to take 1+days just to port my old number to my new phone. Insane.
— Then I was told that I would receive a credit for switching from AT&T to Verizon and that it would happen automatically after 1 – 2 billing cycles. 3 have passed and still nothing. I had to call and was told that I should have filled out a form to receive this. Again — totally incompetent and out of touch with Verizon policies.
— I also asked that they drop the insurance on my account as I did not think it was worth while ($ 500 deductible). I noticed on my most recent bill that it was only dropped from 1 device and not the other.
Honestly, they have messed up nearly every single part of the process for me and I am still dealing with the consequences of their errors 3 billing cycles later. So yourself a favor and go to a corporate store with people who are actually knowledgable about Verizon’s policies.
UGH!

What a disaster! My ten yr old granddaughter was more helpful. Poor tech help and zero iPhone knowledge. Uninformed sales people. Don’t waste your valuable time and it’s not a verizon corporate store!

I went there specifically for the good reviews and when I get there at regular business hours it was closed! Not post nothing indicating when they would be back. Waited 10 minutes and left.

Albert was extremely helpful in upgrading to an Iphone 6s! I highly recommend this place.

My husband and I visited the Verizon store last week. He ordered a new model Iphone and I updated my Ipad. This required updating to IOS 9.0 on both Ipads (as well my Iphone) so the data from my old Ipad would update to the cloud and then update my new Ipad. The experience took a bit of time, but Albert, who was our rep. was outstanding. He was proactive, knowledgable, thorough, patient, and very nice. I highly recommend this Verizon office and Albert!

The service was amazing. Issac helped me set up my IPAD and phone. He spent as much time as I needed, not being tech savvy, which was a lot! The store is bright and clean and close to my home. I felt I could go back with any problem in the future. Excellent experience.

I had an extremely bad experience with very dishonest service. I brought in my iPhone 6 with water damage and explained that the phone didn’t work and I’d like to replace it through my insurance plan. The salesman convinced me that instead if I left my phone with him, his repair man could fix the phone and have it back to me the following day. However, if we send it in (what I had intended), it would take 3 – 5 days. He told me it’d be ready the following day and I’d get a call after 2p. When I didn’t hear the next day, I tried to call, but found out that they closed at 4p on Fridays and aren’t open on Saturday. I still hadn’t heard by late Sunday afternoon, so called in. I was told that the repair man couldn’t fix my phone. When I asked why he hadn’t called me as promised, he said that since the phone couldn’t be repaired «there was no reason to call me.» Despite the promise that I’d have my phone back in 24 hours, I went in to pick it up 3 days later when I called myself.
I took my phone directly to a real Verizon store, submitted my phone and will have a replacement in 24 hours sent to my house.
Beware of their dishonest claims just to keep business in house, and stay on top of them. Extremely poor customer service. I will not be back.

I was at the store today for an upgrade, the guy there isaac was very helpful and had a lot patience, explained everything about the phone and how use it. Exceptional customer service, I highly recommend this store, I will definitely shop there again!

Isaac & John are awesome! They are both absolute gentlemen. You will get great service and good advise from both!

Very knowledgeable, courteous, and helpful. Isac especially goes the extra mile to help out.

AWESOME SERVICE. Having been a verizon customer for over ten years I have been to many different stores for various reasons. Most of the time the store is just interested in selling me something. Not here. Issac the owner/​manager was so helpful he even gave me a replacement phone to use while my new phone. which he did not even sell me, was being delivered. I normally don’t take the time to write reviews, but the kindness and exceptional service I received from this vendor deserved a few minutes of my time to express my appreciation for the exceptional service I received.

It took an hour to port a line and get an iPhone. For that work, I’d give stars as follows:
2+ hours: *
1 – 2 hours: **
30 mins — 1 hour: ***
15 mins — 30 mins: ****
up to 15 mins: *****
It’s insecure that they ask you to state your SSN and Verizon password in a crowded store.
It was a bit hard to hear some of what they said.

This Verizon store is great. They are quick, friendly, helpful and there is never a long wait.

Extremely friendly who make sure you find the best plan that will suit your needs! Didn’t make me wait too long and ensured that I was getting all the discounts I was entitled to get. They have lots of phones and accessories to choose from and give you honest reviews of what you can expect from different devices. Overall great experience! Would definitely come here again.

This was the only store that still had the iPhone 6 in gold. It was quick and Izak even discounted the tempered glass screen protector once I told him that I was given a lower price quote from a different store. He was great and everything took less than 30 min.

Good experience! The guy who helped me was very nice and informative. He helped me get a better deal on my cell phone plan. Would definitely recommend it.

The people here were wonderful. Very patient and helpful especially Roslyn who spent s long time explaining my iPhone 6 and all of the bells ad whistles. They ordered the phone and I had it a few days later without lines, crowds or hassles. Very pleasant experience.

Liz I couldn’t agree more Isaac was very helpful to me as are the rest of the staff. Isaac didn’t hesitate at all to assist me. I’m not from the New York area, but if I am in the neighborhood I will always return.

I have been to many Verizon stores but the service here by Isaac was definitely the best!

Please don’t make the same mistake I did and check their better business bureau profile before patronizing this establishment. This is not a verizon storefront, but rather a premium retailer. Translation: maximize profit through whatever means necessary. They actually tried to charge for a SIM card that comes pre-​installed in the phone from the factory. Explanation given: we charge everyone unless they object. A travesty of capitalism at its worst.