AT&T

I’ve been a loyal AT&T customer for many years. What always keeps me going back to this location is Calvin Yancey! He’s helped me over the years with several different upgrades for me and my family.
Earlier this month, I stopped in to AT&T on short notice, as my IPhone 5S completely died and needed to get a new phone immdiately. I was looking to work with Calvin,)who had the day off) and then came in contact with Jessalyn! She was absolutely amazing! When we called AT&T Customer Service, they failed to communicate some of my options, thus making me wait around for almost 2 hours. Jessalyn was very patient, attentive and maintained a positive attitude throughout the whole transaction. She explained everything to me in a very thorough manner. Not to mention, she kept her cool as there was several people waiting to be helped and all the other reps were busy. Jessalyn took the time to explain all my options not just with the service plans, but also with the accessories and features for my newly upgraded phone. After a long day of not having a phone, I was very happy with the way she handled my situation.

Robert is the BEST! He is so intelligent, kind and humble. He is awesome.

This place is beyond horrible for their treatment and lack of knowledge on most subjects. It seems like the only people getting assistance are foreigners who probably don’t even realize the incompetence of the staff. I ordered a phone online and the website says that within an hour my order will be ready. @ hours later i called and received a bit of attitude from the staff saying «we are busy, we will get around to it when available.» I asked may i give her my info to make sure it was received. She stated that it wasn’t needed and will be done some time today. Sometime today!!! i ordered online for faster service and instead received the opposite. I am sorry but I do not have the time to sit at your little store for an hour while you discuss chargers with out of town FOLK for an hour. I cancelled the order and found it somewhere instantly. STAY AWAY FROM THE PLACE UNLESS YOU WANT YOUR DAY WASTED AND IQ DROPPED.

This store was very helpful in getting a phone set up, and it was nice to be able to make an appointment and walk in and be waited on at about the time of the appointment. Very convenient if you work in Midtown.

I’ve been going to this store for the last two years and have always had great customer service. As soon as you walk in they greet you and help you out. I had a weird issue with my iPhone Apps last year and they helped me get to the root of the problem and credited my account for the charges. I just bought the new Samsung galaxy s5 and I’m loving it. Both Robert and Yasim have helped me here and I’d recommend this store to anyone.

Seriously if I had a chance I quid have given negative stars! WORST company ever! No uniformity in info given by cust care, incorrect and false information, overcharging, misleading customers and duping them! one manager had the audacity of reversing a credit issued to me «just to teach me a lesson» for canceling their service within 14days!! i could hear a tone of racial discrimination!! i wish I could sue these guys and their horrible horrendous customer care !

Staff was condescending and rude. Not helpful, not informed, not nice in general. Half of the staff stands around twiddling their thumbs as people line up waiting for help. Terrible experience, terrible store. Worth traveling the extra few blocks to the next AT&T store just to not have to deal with these people.
Store is unorganized and managed poorly. AVOID AT ALL COSTS!

Disclaimer: I did not buy a phone here but the last trip to NY (I live here 3 months a year in 2 week intervals), my ceiling collapse and my Macbook Pro broke. And I lost my iPhone charger. These guys are great and friendly, never once harassing me for charging my phone until I could get to the 58^th and 5^th Apple Store, of which, while spectacular, I saw ENTIRELY too much my last trip!
Winston is terrific. I ended up chatting with him a lot between clients and when a very imperious man complained that he couldn’t get to his account (no ID except for office ID with picture), Winston handled it very well. A similar problem arose with a woman and she became downright abusive to him verbally. Still he remained cool, explaining this was the policy and he could not alter it.
I haven’t bought anything here but the service itself merits a shout out and if I did need to buy a non-​Apple product, for which I would go to the 58^th Street location which is 24 hours with among the best Genius Bars I’ve encountered, this is the place I’d visit.

pointless to go here, they just tell you to dial 611 with any problems you have, and I’ve had a LOT of problems with my pay as you go phone.

Worst service ever!!! The girl is yapping on the phone while doing her job and not paying attention to what she is doing.

I lost my phone this week… I know… Silly me! It’s not so much the phone, I was concerned about replacing. It’s just losing your phone can be such an inconvenience.
Thankfully AT & T made this process alot simplier, and stress-​free for me. I was informed that I could keep my same number… yipee :). The sales representative issued me with a replacement complimentary sim card. She activated it for me on the spot. I then just purchased a similar phone to the one in which I had lost, and bang… I was back in action :)
Thank you AT & T :)

This location is a mess, this place no matter at what time you come in is always dirty and reps don’t look professional at all compare to all the other store around in the area, also most of the reps are not willing to help you and try to get rid off you the soon as possible

I went here because my phone wasn’t accepting or sending text messages. I walked in and used the sort of clunky electronic sign in thing which was probably pointless since it didn’t seem like anyone else was using it. I waited a minute or so before a sales rep got off her cell phone but once she did, she was super helpful. She looked up my account and saw that AT&T never carried over my texting plan when I switched back to my old phone from a smart phone recently. She quickly fixed that and let me test it by sending a text to her cell phone and she sending one back to me.
I was out of there in 5 minutes and my problem was solved. This was probably the best customer service I’ve received from AT&T in the 5+ years I’ve been a customer.

I walked over to this store the other day because I needed to add a line to my account. The website has better deals, but they will only ship to my billing address and I did not want that. So, I went to the store.
The girl was super helpful, and have me the online deal anyway and had my line added, my phone activated within minutes!
Good experience and will def return.

***Andy H.‘s 10 minutes at the AT&T Store at 773 Lexington Avenue.***
4:04pm — Walked into AT&T Store
4:05pm — Salesman darts over to me asking if I need help. I reply, «Yes. I need an iPhone case.»
4:06pm — Salesman shows me expensive cases. I direct her towards the cheaper ones.
4:07pm — Salesman shows me the wide variety of colored cases to choose from. Actually it was only neon green, orange, and red.
4:07pm — I chose orange.
4:08pm — Salesman walks me to the register.
4:09pm — Salesman pushes extra iPhone insurance on me. I kindly decline.
4:10pm — Salesman asks me, «are you sure?» I reply, «yes.»
4:11pm — Salesman pushes some new at&t service on me. I decline. Not so kindly.
4:12pm — Salesman asks me, «are you sure?» I reply, «yes.»
4:13pm — Salesman rings up the case. I swipe my card. Salesman hands me the receipt. I kindly decline a bag and chuck it into my own bag.
4:13pm — I head toward the exit. Another salesman says, «have a nice day.» I kindly reply, «you too.»
4:14pm — I leave.
fin.