TD Bank

Every time I come into TD bank the line is always to the door. And to see someone there is a 30 min. Or more wait. Which is ridiculous. I don’t know why the name is America’s most convenient bank, there is nothing convenient about it. Ruined my Friday afternoon. I am deeply considering going to a new bank.

They really need more than one atm inside the bank. Its always a 15 minute wait. Customer service line is a longer wait so there isnt much choice. Please add at least one more atm. Plenty of space inside for it.

I’ve been banking with TD Bank since 2007 back when they were Commerce Bank before the merger took place. I have used different branches all over the five boroughs, mostly Queens and Manhattan. I have had the same consistent service no matter what branch I was using. Yes they do have long lines but I’ve only seen these lines 2 or 3 times. I find that you will get a line later in the day after 2pm on weekdays and that is because they usually won’t have a full line of tellers until after 4pm those days they are open till 8pm. Also this is a smaller than usual space but the lines moved fast on the occasions I was stuck waiting. Every teller I’ve interacted with has been pleasant be it I’m there on my own or with my husband and toddler. My husband uses the penny arcade from time to time and that is something that is broken at times but it’s usually due to someone not cleaning their coins thoroughly before bringing them in. That’s the only time I’ve seen a teller be surly and it was directly to the customer who caused the mess. This is just my two cents based on the 12 to 15 times I’ve frequented this location since moving back to the area 7 months ago.

If you have TD or your job, like mine has an account with them, you’re definitely lucky. I came here to cash my check to it literally took 10 seconds. The wait was about 5 mins because they was 3 customers before me. It’s very clean and spacious. It’s also really close to my school is I’m happy about that!

Not convenient at allll. Sat at the drive thru for 30 minutes. Too bad this location is close to my home I won’t be returning.

Staff is extremely helpful. If you need to talk to a banker my advise is to get into the bank early because it gets crowded quick. But, once they get you seated they’re very helpful when it comes to your banking needs.

The absolutely consistently worst TD Bank location I’ve ever been to, hands down.
This location is close to my boyfriend’s house, which is the only reason I would come here in a pinch.
Regardless of the time of day that you come here, there will always be a line… and it will be the slowest moving line imaginable.
I don’t know if it’s because the tellers have no urgency, or they just don’t know what they’re doing, but it’s pretty unacceptable.
I thought it was just a coincidence the first few times I’ve been there, but it’s a constant thing. I’d recommend going somewhere else, even if it’s a bit out the way. It’ll save you the trouble of having to spend longer than necessary at your bank
I don’t get how employees can see a line and not have any urgency to work faster– bad management

This location really sucks. Everytime I come thru the drive thru and I’m hoping it gets better but it only gets worse waiting time. Something is going wrong in this location.

Service here is awful the tellers roll their eyes and suck their teeth when you ask for help. Using the penny arcade is nightmare the child in front of us had been waiting 20 min before someone responded to her while the line behind started to increase The tellers wouldn’t even make eye contact with us and ignored our requests for help.
The ATM next to the penny arcade was also out of order at least 10 ppl came in to use the machine and all were frustrated and annoyed. My son has a acct here I thought about banking here but after this annoying experience that will NOT happen.
Hopefully the one opening around the corner from me will be better.

This used to be an abandoned house and gas station. It is a new bank in the area with sufficient parking and parking for HYBRID cars!!! lol They have the penny arcade so you can bring your jars of change to bills or deposit it. It’s also clean and new. They also give free pens take some for school I guess XP.
BTW for the lazy people there is a drive thru system…