Queens County Savings Bank

Lordt the reviews are correct on their customer service. The ONLY reason I’ve joined this bank is because it is very close and the most convenient for their ATMs. When hubby and I went to open a joint account the representative that helped was very friendly and took his time, it actually made me questions the previous reviews. However 3 weeks later when we didn’t receive any ATM cards I questioned what was going on. I called the bank on a Saturday morning was put on hold for 15 mins! I ended up hanging up and calling back was told that is was so busy that’s why I was on hold for so long. After I promptly gave the woman the business, I called their general customer service line and was told we never applied for ATM cards. What? It’s 2015 who has to apply for that, shouldn’t it come free? So now I run over to the bank since it’s Saturday and they will close early and it’s so busy, and lo and behold there are 2 people in the bank. I apply for the card but my husband will have to come back on a later date to complete his own, separate application. We’ve finally gotten the cards but sweet baby Jesus. Everyone we’ve dealt with has been fairly friendly except for my friend on the phone that day, but the run around I’ve had to deal with really bumps down the rating.

With great regret and extreme disappoint, I whole heartedly agree with the first Unilocaler on the customer service issue. Staff resonate the most vile, curt, ineffective nasty communication skills that I have seen in any business field. As soon as my party of two enter and wait at the teller’s line, one teller blatantly with an extreme cold front, rude scowl look loudly blurted out: «Can you speak English!!!» as we have not open our mouths to request our banking needs. Whoa! We responded with direct eye contact loudly: «What language are we speaking to you now if not English??» The teller shrugs her Lo Fan shoulders and then rudely dismisses us. Clearly Racial discrimination for racial profiling Asians with the extremely cold front «Can you speak English??» Our financial transaction was completed but it took half hour due to this unacceptable, unprofessional incident. They automatically assume Asians are LEP (Limited English Proficiency) ergo make an A** Out of Yourself! Formerly Columbia Savings Bank which merged with Queens County Savings Bank and took their name.
Avoid this branch like the Bubonic plague!

I wish I had good things to say about this branch but unfortunately I do not. Their employees are rude and service is inconsistent. There have been numerous occasions where I would call up asking about some information on my account or changes and would be asked to come in. I would comply but once I arrive, I am told that the information given to me was false making my trip to the bank useless. When asked to speak to a manager, the manager is just as dumbfounded and shrugs their shoulders and dismisses me. Also they often open late and close early. As much as 15 minutes early, shrugging their shoulders as they lock the door. I will be changing banks. I highly recommend you stay away form here.