Carpet Max & Chandelier Lighting

So we call these guys, they give us a price that’s 300.00 over what their competitors had offered so naturally we start declining. They won’t take a hint and ask us why not sign them up, we tell them and so they match. Great, we thought. Being that we are in the middle of a big job we ask them to charge us for removing the old as well. They change dates on the rip out for their convenience and I figure no big deal. They show up with an under aged worker (for sure) and tear up half of the jobs explaining that we have some great padding that is very clean. I figure win some lose some since they matched the price let’s let them save a couple bucks. Couple days later installer shows up. Installer gets started and starts politely complaining about moving the two disconnected radiators. I didn’t realize that he came alone so I give him a hand. Again no problem. The installer starts asking certain questions which leads me to explain to him that the reason why half of the rooms have padding is because their company did the rip out. The installer politely explains that he is shocked as he is an independent contractor for the store and that means they just took work off his plate. Works done. Tip the guy and then start cleaning up. Holy cow. All doorways scuffed. Staircase corners have cuts within the wood from his blade and he stapled right through my tv wires. The ship hasn’t done a darn thing. I tried patiently explaining to a second person at the store cuz the rep I worked with wouldn’t call back. She said that she handles issues and he does sales and management will contact me try never did. Ultimately the installer was a gentleman and came and fixed the TV situation. Useless level of customer service. The shop is three family members and they make it seem they have different folks for different responsibilities and I must go through their review system to hear back. It’s been about a month. But from anyone but these guys. Oh and by the way they switched the style of the rug as well.