Stubbs Wootton

Please one bad experience with one purchase and they get one star! Ridiculous these are amazing and beautiful shoes. No one would confuse a pair with any other maker.

Stubbs & Wootton is known for their statement-​making, handmade shoes however, their customer service is definitely not what one would expect when spending hundreds of dollars!
My fiancé had mentioned he’d like a pair to wear for our wedding on May 5^th so I ordered him a gift certificate for the holidays (2011). He ordered the shoes on Feb. 8^th and it was processed in February 11^th, 2012. They told us the shoes would take anywhere from 6 – 8 weeks to arrive in their NY store.
The first week of April, we called to check the status of the shoes and received no return phone call. Then my fiancé emailed Zabrina, their custom shoe coordinator and Nick Bakita, the manager of their Madison Ave. location. After a few days, he received an email back stating simply, «It looks like your custom slippers will be arriving at the end of this month to the early part of next month.» He responded he needed them by May 4^th for his wedding and they offered ZERO assistance and made no attempt to call and rush the order, even through at that point they had nearly four weeks to rectify the situation.
My fiancé then called on May 1^st with fingers crossed but were told they definitely would not be in in time. Nick then explained (almost three months we ordered) that even though the order was processed in February, they wait for ten custom orders before they submit them to be made. How could they not tell you this when you order shoes?!
In the end, we received a refund. We were blown away by their laissez-​faire attitude, poor communication and overall awful customer service.
If you’re thinking about ordering custom shoes, check out Belgian Shoes. We have purchased from them before and were very satisfied. They make a quality shoe and, just as important, their customer service was great.