Christian Louboutin

I get there to buy my birthday shoes and walked out with 2 pair.
Needless to say, amazing service, had fun trying things on without pressure to purchase. Worth every penny once I found my perfect pair.

Great customer service. Purchases shoes from the Horatio store that were scuffed, the Madison store took them back no issues!

My husband and I went to this location on a last minute whim and we were so pleased.
Mr. Eduardo and Mr. Jose were professional, personable and so accommodating.
There was no judgement and they made us feel comfortable right from the start.
I told them what I was looking for and they gave me the pros and cons of each choice.
Buying such expensive shoes is not a regular occurrence for me and they understood that.
I bought the simple pump in black patent (with the small platform) with a 100 mm heel.
My experience was wonderful. They were so easy to relate to and we spent more time chatting and laughing than I would have thought. I highly recommend this location and these gentlemen if you’re looking to purchase a pair of Louboutins.

Eduardo was my personal shopper and he is absolutely amazing. My friend Mandy sent me his way & I have continued to send friends to him. He is very helpful, super knowledgeable about every shoe style & sizing, and was able to manage multiple people at once during closing hour without making any of us feel unattended. I even made a new friend while he was helping us both. He’s honest and is not pushy at all, so he doesn’t make you feel like he’s forcing a sale.
I absolutely love this location; they have more shoe options for both men & women in this store than they do in the Paris location!
Thanks, Eduardo! Because of you, this will now be my primary store location for my CL shopping!

I love Loubs and that is my weakness, they look great, sexy and killer. Everyone looks when you have red bottoms on. So worth the money because they make you feel Amazing :)

Big shop
Great and helpful people…
Man and woman shoes
Big collections, more than in Europe

I bought my first pair of Louboutins at Saks, so I did not have the pleasure of entering the Louboutin boutique until recently when I began shopping for a second pair. I purchased the 100 mm black patent pumps 6 months ago and recently noticed that they were making an odd/​squeaking noise that was slightly alarming. I brought the shoes into the boutique and was assisted by the manager as soon as I explained the problem. I really only expected him to offer to try and change the heel studs (and was honestly expecting to have to pay a small fee for them to do that), but he pleasantly surprised me by fully accepting the damaged pair back and guaranteeing me a brand new pair of the same shoe messengered to me the next day at work. When the Madison avenue boutique showed no stock, he called down to the Horatio street location, confirmed their stock, and sent me home with a receipt showing a full exchange. I was thrilled and impressed. Even though the shoes cost a fortune, they are worth every penny, especially when they come backed up with amazing client service.

The store is beautiful and of course the shoes are gorgeous! I’m in love with the most famous red sole in the world! Tomorrow is my birthday and my husband wanted to buy me a pair a louboutin, we’ve been in the other store in Horatio St. but the customer service is terrible, it seems like they were doing me a favor when I asked to try the shoes. Thank Hod I came in the store in Madison Avenue Edy (I hope I spelled it right) was amazing and I left happy and with the shoes of my dreams! If you go there ask for Edy!

I am going to back track with my review back to my first visit in May 2014. I was visiting NYC with friends and made a point to visit this boutique. I was buzzed in and greeted by Jose. It all began right then. He helped me try on several different styles until I decided on a pair that would travel back with me to Austin. I don’t have the need for dressy heels very often living in Austin, but wanted a fabulous pair for any such occasion. These fit the bill– so I thought.
I have persnickety feet. I had double bunion surgery a few yeas ago, leaving myself able to wear lower heels but nothing to high. In February of this year I finally had an occasion to slide in to my slippers– only to find out that they killed my feet! I was so upset. I did not understand how this happened, but it did. (Like I said, persnickety feet). I took and chance, rolled the dice and gave the boutique a call. I was transferred to the Manager, Jeffrey (I apologize Jeffrey if I misspelled your name), where I explained my situation in hopes they could help me in some way. He kindly explained their typical return/​exchange policy that I was WAY past (by almost 8 months!) but he said he would be happy to grant me an opportunity to exchange if the shoes were in perfect condition and able to sell. I was so excited and could not believe it.
I arrived to find that Jose, my original sales gentleman, was there and we got down to business. I brought my girlfriend with me while our husbands were off at the cigar shop. We gave Jeffrey my shoes to take a look at and I got the go ahead for my exchange– that’s when the fun with Jose began. There are sales people and their are brand ambassadors. He is definitely a brand ambassador in every way. Both my girlfriend and I started trying on shoes– a lot of them. He was so helpful in guiding us per style, heel height, shade of nude (for me) making sure we didn’t walk funny or fall out of our shoes — he wanted us to love our shoes– and our experience. We arrived at 5 and they close at 6. Let’s say we didn’t leave until after 6:30 or 7pm and we were never rushed, given «the look» by any sales members and when our husbands finally arrived to join the madness, they tried on shoes with Jose also. I cannot say enough about him, his knowledge, his service, his patients (I required a lot) and his fabulous sense of humor! I adore him! I ended up with 2 pair, my girlfriend ended up with 3 pair and her husband even bought a pair! My husband found a pair that he will be receiving soon.
There are a few boutiques in town– I recommend you head to Madison Ave and experience Jose. He will make your experience unforgettable. I will see you soon! Thank you!

Just dropped in today while walking down Madison Ave and found my perfect pair of flats. I know, I know, Louboutins are famous for their heels, not their flats. But seriously, ever since moving to NYC, ALL my high heels remained at the back of my closet, and I’ve been reaching for my Havainas flip flops only. It’s just impossible to walk on the streets of NYC in Louboutin heels or Manolos etc. So I’ve decided that I am done with sales people staring straight at my feet every time I enter a store, and decided to buy a pair of Louboutin flats.
I came in knowing what style I wanted. I’ve wanted the spiked pigalle flats for over a year but could not find it anywhere in my size. Friends have told me that the Madison store has the most stock and have whatever everywhere else did not. So I was shocked at the tiny space of the shop. Amazingly enough though, the SA did not look straight at my flip flops. She graciously helped me and they DID have me Pigalle spikes!!! Finally! The bottom line is I purchased it. But really good service just a small shop.

On a recent vacation to NYC, my fiancé and I sought out this boutique to do some shopping! I was a little intimidated to ring the bell to be let into the Madison Avenue boutique, as we had been walking around the city all day in comfy sandals and casual clothes, however, none of the sales associates seemed to judge us for that! As we were browsing, the associates were attentive in asking if we needed any assistance but they were not pushy and they gave us our space while we looked around. When I was ready to try on a gorgeous pair of Fifi Botta boots, Nebil was very helpful in showing me both the suede and leather versions. He ensured that I purchased the correct size and he even got down on the ground to zip the boots up for me each time! He then advised that I should take them to a cobbler immediately to get protective red soles placed on the bottoms in order to preserve the red and to give me more traction while walking. He recommended a cobbler in the area and even had a sample of the cobbler’s work to show me in store.
Nebil and everyone else in the boutique were very nice and helpful and I was pleasantly surprised that no one judged us for walking in the way we looked! I am so in love with this Madison Avenue boutique and we will definitely be returning to purchase more of these red-​sole beauties in the future!

Ohhhhh shoessssss… i have the most expensive taste ever… well who doesn’t …haha
In love with these sexy shoes… It’s like my crept tonight… Red bottomes… Every women dream is to own a pair of these lovely shoes… they have different types of style and different designs… For all different types of preference… As you all know everybody has there own taste such as there likes /​dislikes… For this store to have such a huge variety… It makes shopping so much fun… The shoes areExtremely comfy… High kind attentive service… decent size for a shoe store… There décor is amazing… cute glitter shiny spider theme… they change there themes every year… has a three D feel to it… everything is so eye catching… what lure me was the window display… Amazing!

Had a line outside to get in when there was clearly plenty of room and available associates inside. Treating the shoe store like a tourist attraction and creating a fake line is ridiculous. We (and others) instantly left.

yay red bottoms… but really your just paying for the name, which is fine just like all the other designers shoes/​bags/​clothes. First of all I want to say yeah it looks nice on and people notice that you spend a grand on your shoes, but yo those suckers hurt like hell!!! You def can’t party in them. They’re literally just for show.
On the side note, if the manager of this store ever reads this, please shake up your employees. Stop discriminating, picking and choosing their customers. Don’t judge a book by it’s cover.

The service is fine in this boutique but I find the store itself to be quite cramped and claustrophobic. I feel that if I’m going to drop 1k and up on shoes, then I’m going to need a bit more elbow room. I bought two pairs of the classic Pigalle Plato 120 pumps from here. They are so comfortable and I own too many pairs than I care to admit. The Pigalle Spikes are my new favorite pair. They’re covered in black, gold and silver spikes with a 4 inch heel. I wear them all the time. They are so cute and sparkly.
I used to go to the one in the village, but I had enough of the sa’s standing around like potted plants. I will return.

I love his shoes. Absolutely gorgeous and sexy but this store needs to be remodeled. It’s ugly. It looks like a fabric store in the fashion/​garment district. You would think it would be more fabulous. The drab thin and red carpet looks like a basement. Add some chandeliers, nicer chairs and a better rug. Better yet, red marble floors. I love shopping not just for the purchase but also for the experience and really, there is no experience here. Go to Bergdorf’s instead.

Well, my knowledge about Louboutin shoes was very limited, but the assistance I received at this Upper East Side boutique was perfect. They were able to show me several models on the basis on the different information I was able to collect, innocently, from my wife, heel size, pointy or round, …
As the result, I picked a pair and it was a perfect match! Thanks to the Louboutin team, straightforward service. Sorry about the people complain about the lack of attention, I got everything I needed. ¹⁰⁄₁₀

Unfortunately I think I set my expectations too high for this store, that or I’m not edgy enough to shop here. I really did go to NYC with the intention of purchasing a beautiful pair of loubutin’s. Alas, they didn’t have my size and when I tried on my size in navy blue (I wanted black — yes it makes a difference) they pinched my feet in a funny spot and as beautiful as these shoes are I can’t justify shelling out hundreds of dollars for shoes that aren’t perfect for my feet.
The staff didn’t seem to be all that interested in me which didn’t put me in the greatest of moods. I think I may have to give up my love affair with Loubutin’s… sigh, oh well.

I love Christian Louboutin as a brand, but it doesn’t mean I’m gonna put up with their employees’ crap. When are employees of high end retail stores going to start realizing that they don’t own the place? Good for you that your pricey commission can pay your rent, but give me that attitude when you’re working in Louboutin’s corporate office, OK? I was fine stepping in as the guard was very nice to me, but afterwards would’ve been hell if it wasn’t for the fact I left with two pairs of shoes still. There, you heard it, I left with two pairs and I am NOT a fussy customer. I use to work in sales when I was still a teenager at a sneaker store, and I know how it feels to bring things back and forth just to have people not buy them. Heres the thing though, these sales like to pick their clients as well. There IS the stereotype thing going on in here. They prefer helping the tall white girls that are struttin their heels on a sunday. Mind you, I came here to buy shoes on a freakin sunday, so I think I’m a smart cookie for spending my day out and about in flats and skinny jeans and not 6″ inch heels like the bleached blonde hair girl next to me! I must’ve looked poor cause I’m only 5ft tall, was in flats (which were also red bottoms AHEM, but some people are too oblivious to realize), some darn jeans, with the typical asian messy high bun wrapped nicely on the top of my asian head. i was waiting for ages trying to flag someone down to get my shoe, but they were all so caught up and just ignored me. until the guy that ignored me TWICE swung by me… and politely asked bleached blonde hair girl if she needed help with a big smile on his face when he saw me standing there with two shoes in my hand looking for help! WHAT THE HELL?! When I finally found someone to help me, she saved it all. She wasn’t super nice, but hey, she still smiled and did her job. It took me half an hour to flag her down, and it took me 10 minutes to tell her I was going to purchase those two pairs I tried on.
DONT JUDGE A BOOK BY ITS COVER. I guarantee you people could earn more commission if you just treated everyone fairly!

Hello, lover!
While strolling and window shopping along Madison Avenue on a Sunday in early December, we stumbled upon Christian Louboutin. To my surprise, it was open. Like a moth to a flame, I was drawn to the front door to buzz in. The door was unlocked for us, and into heaven we walked.
The boutique is very tiny, but not cramped. There were two other customers inside, and an ample number of staff — not overwhelming but not invisible. My family was a party of five but we were made to feel totally comfortable. None of us expected to stop in, so I was in a North face, yoga pants, and UGGs! Not that that’s shameful but I probably would’ve snazzed up a bit!
We were left to browse around, although the staff was very chatty and sweet with us. There was even a small boy Bichon hanging out on the couch in the back! I am a size 8 so, especially at Christmas time, they were pretty much clean out of everything. I picked up the black patent Corneille, and magically it was in stock in an 8! I tried it on and immediately slapped down my card to purchase it. I couldn’t leave such a wonderful shoe behind!
Overall it was a great experience. Lots of times, luxury stores can be quite snooty and off-​putting. Here, it felt like everyone was a friend (except the scary security guard but I can understand why he kept such a straight face!). There was never an upturned nose or snotty comment — from staff or other customers. I have since bought other CLs from the online boutique, but this will always be my first stop for CLs when in NYC!