Starbucks

The worst Starbucks experience EVER! The baristas in the back of the store are rude, disrespectful, lazy, & sloppy. Why would a barista, who deals with the public work with a scarf on her head instead of combing her hair before showing up for work. Clearly, it was not for religious purposes, just laziness. I will never patronize this establishment again. If I am spending on average, $ 6 or more on a cup of coffee. I can at least be greeted & waited on by a cordial employee who knows how to carry a conversation with the public without an attitude or being insulted because she is having a bad day. I would rather walk the short few blocks to the other Starbucks in the area.

One of the worse Starbucks. They served 5 people who were after me before me because the barista felt like only making the ice drinks. Maybe she thought that lining up 2 – 3 clear cups and making each ice drink 1 at a time anyway was more efficient than making each hot/​cold drink 1 at a time in order? Or maybe it was because she had just made 3 wrong hot drinks but only 1 wrong cold drink in the time I was waiting? Then 1 of the cashiers decided to help her. He was the one who rung up my 2 pump mocha. First thing he did? Pump 4−5x mocha into a cup then make my drink and hand it to me… so I can be sure that the pumps didn’t match my 2 pump label. Why drink 1 cup of non-​fat mocha when you can double your calorie intake with the same cup?

My first exposure In a «New York» Starbucks. Wow these employees are not friendly at all. They got my drink size and order wrong. Did they fix things in the Starbucks way? No they said after getting it wrong they had to charge 33 cents more. At my home Starbucks they would have remade it immediately with a free drink as well. Then when I had a bunch of foam on top (which I asked for no foam) I said something and she said «I took it off» in fact she had not as I watched her make the drink. Lastly the extra hot I asked for was lukewarm. This was a horrible experience and not customer service in the spirit of the Starbucks franchise I am accustomed to in California. I will walk a little further to get my coffee tomorrow morning.

Terrible service the worst staff of any Starbucks I’ve been to. Awful customer service, rude, and dirty!

Something’s fishy here. I could’ve sworn I wrote a detailed review of this place but for some reason it doesn’t show that I did. Anyway here goes.
I work on 12 & 57 so when I saw that they were building a new Starbucks I was excited. I patiently waited for them to open up and went in to try it out as soon as I could. Since their opening I’ve probably been there about a dozen times with the first time being absolutely terrible to the most recent time slightly more improved.
The employees here are somewhat rude. They look uninterested and tired most of the time. When they do interact with you they use a tone that seems fake and not friendly at all. I’ve also never seen so many Starbucks employees in s single Starbucks in my life! No joke about 15 ppl crammed behind what’s considered in Manhattan a small coffee bar all try to accomplish the same thing and it’s maddening! 1 person ringing, 1 at the bar, and 13 behind the counter whipping at nothing.
Drinks are always inconsistent. Sometimes they’re amazing, honestly. Other times the drinks are burnt espresso garbage.
Side tangent. I’m starting to grow a beef with Starbucks in general. I consider myself a coffee snob and take espresso and coffee seriously seeing how it’s an essential food group. Starbucks used to employ ppl who shared in the same addiction as me and many others. Their employees used to be nerdy hipsters who were never seemed rude, tired, or like they may have just been released from prison. No more. It looks like they get their «talent» from workforce 1. I’ll leave it at that.
They even wear du-​rags behind the counter!

New year, new semester, new workers. It’s not always a good thing though. Initial attitudes of the people today are not bad until they find out they keep messing up your drink. They give you the «I’ve had enough of you» treatment. It becomes your fault and not theirs (at least that’s what it feels like) and I don’t know how I feel about that… not good for sure.
I am assuming that they close at 8pm. I came here at 7:30 and already no one wanted to take my order and when they finally did, no one wanted to make it. If that’s the case, why don’t they just officially close and lock the doors? I don’t get it.
Not to mention, it came with OD caramel… I know some people would be so happy but sorry, I’m not one of them. (Caramel macchiato)
My drink is OD sweet and I can’t taste anything but sweetness. Not good.

Terrible service, there is lack of kindness and if you need something they don’t look very happy for helping you, it’s sad cause most of the Starbucks have very good service but these guys don’t know what great customer service means. change your staff, at least 80% of them

The staff here doesn’t give a flying fuck about customers. They’re in a perpetual pissy mood. The two stars are for the girl who smiles before she takes the order.

I trully feel that the AM shift needs to have a meeting on customer service at this Starbucks location. On several visits, the baristas were not at all happy taking orders or handing drinks/​food items out. I feel so bothered that being a loyal customer w/​SB rewards to feel such service being received. I pay for my items and am not asking for anything free, yet it’s been 3 times that I get such hostile inviduals to take my orders. I also observe the AM crew with other customers and also see how they don’t try to cater to certain requests. Hope this review will help management reach out to the AM crew so that they know they haven’t been putting a smile on their customers face. Extremely poor customer acknowledgement & service.

I come to this Starbucks location very regularly due to it’s proximity to the west side and convenience to Columbus Circle [don’t let my scarce check-​ins fool you :-)] Overall I think this is a great Starbucks location and one of my favorites in the city.
I disagree with many people regarding the space in this location. I think it’s huge for a NYC starbucks. It’s better than many Sbux I’ve been to in Jersey. It’s long and narrow, yes, but there are many seats near the entrance as well as bar seats along the window, and also another alcove near the restrooms in the back. I would estimate if every seat were filled, you can seat close to 30 people very comfortably. That is quite a few in my opinion, so you can accommodate the casual coffee consumer as well as the wi-​fi squatter.
That leads into my next point: this is a great location to get work done or study. There are tons of outlets near the seats by the entrance and also a few near the bathrooms. Very well-​placed near the small round tables so you should have no problem plugging in and getting some juice. During the summer the AC mounted above the entrance can be a nuisance as it activates every time someone comes in/​out. Along the same lines, in the colder months it can be chilly sitting near the entrance, so keep your jacket on…
Service: I will agree, up to a point, with other reviewers regarding the service. I have ordered using the starbucks mobile app and have had my drink ready for me when I walk in without any issues. I just walk to the pickup counter, ask for my drink, and then i’m done! I have had zero issues with the accuracy of the drinks. Likewise when I order a drink at the counter, i have always had the drinks done efficiently and accurately.
My main problem is when you order a food item AND a drink, the drink gets sent down the line and comes out in a timely fashion. However, the food item usually gets mentioned to someone, and hopefully they hear the first time. The microwaves are right behind the registers so you’re awkwardly waiting for the food near the registers while they might be calling your name out at the far counter for your drink. This also causes congestion for people waiting in line for their order. They need to come up with a more organized/​efficient way to handle the food orders. Also, I’ll agree that sometimes the staff isn’t very attentive, despite the fact they employ ample staff. But usually everyone is very friendly.
Overall the minor inefficiencies are easy enough for me to overlook, and I can enjoy an expensive latte in a spacious, well-​powered space and do some work or studying.

The absolute worst. Unapologetic, sloppy staff. Long waits, mixed up orders, etcetera.
The employees are too busy cracking jokes among one another and can’t be bothered to do their own jobs.

I came in early in the morning to get my caffeine fix. I asked for a venti pike with two espresso shots. Right in front of me the barista poured me a venti dark roast. When I asked her if she had poured the two expresso shots she told me she did. Which was an obvious lie since I saw her pour it right in front of me. I’m pretty sure she wanted me to have the illusion of stronger coffee. I was not fooled nor amused. If I wanted a venti dark roast, I would have asked for a venti dark roast and I would not have shilled out the extra money for two espresso shots. Needless to say I just let it be and left, just so I can write a review here. This particular Starbucks will not get any more of my money.

This Starbucks isn’t too big but it’s right on a corner so it’s convenient. Very little seating areas. Service was ok. Nice enough but they had given my breakfast sandwich order to someone else and they didn’t have anymore. Granted it was late morning, around 11 am but they didn’t have much left as far as something else to substitute the mix up.

This is the worst Starbucks. Slow slow and slower! Laziest crew! They are just there for the paycheck. They all look busy but no one is actually doing anything productive. When they finally take your order you’ll be lucky to get your order before the sun goes down. Horrible service!!! I would say in the last 6 months most Starbucks service has been on a steady decline. Go elsewhere!!!

This Starbucks has some of the worst possible customer service there could ever be! I was so excited about this location opening up since I work up the block but now I’m just so over it and I will not be going back until they hire new, nice and friendly staff! I can not even begin to explain how freaking rude this girl named Keisha is! Like my god, if you don’t like your job then quit! Don’t take it out on us, the customers! It’s not our fault you’re so miserable! Maybe try smiling for a change. I seriously hate this location, and the manager sucks as well!

Probably the worst location I’ve ever been to. Surprisingly this location is almost always busy probably because it’s in the center of several apartment buildings.
I’ve been to this location about half a dozen times over the past month and they always make my drink wrong. I’ve complained to have my drink done over but they still continue to mess it up.

Cashier was rude and snapped at me, «what would u like» and when i hesitated for a few seconds to place my order she rolled her eyes when there was no need to b/​c there wasn’t anyone behind me. It wasnt a busy time and i wasn’t holding anyone back but she was still rude and i felt rushed to make my order. :/​yet, i shouldnt expect much frm part-​time workers and how theyre prob tired frm working long hrs but still :/

I felt it’s a bit slow considering how many people they have on staff. But there is a lot of available seating and electronical outlets. It’s a very roomy starbucks if you want to study or sit a relax before the morning rush.

Grateful that this starbucks is on 10^th so there is some convenience closer to the West End, however, the staff here is VERY hit or miss with beverages. And there are usually FIVE or SIX people working and only ONE person ringing up and ONE person making the drinks while the others piddle around and do whatever.
What is great is all of the seating– however, 30% of the people in there usually have food/​coffee from other places/​loitering high school students from around the corner and they’re taking up seating for customers who are actually purchasing FROM Starbucks. Is there no employee to police this policy?
Again, great that they’re in the neighborhood but it runs like an amateur coffee shop, not like a Starbucks. I hope the staff can get it together because twice I’ve witnessed people walk out because of the slow service and long lines. At least if this continues, there is Rex around the corner and FIKA too.

Great new addition to the neighborhood! Friendly staff, great beverage quality.
Opens early which is a big plus.
Very spacious with lots of sitting space and outlets.