Fresco 57

THEE WORST CUSTOMER SERVICE EVER!!! I went in today with two friends and 1 already ordered. I ordered the veggie quesadilla and asked that they only put the cheese and beans on the inside and the tomatoes, lettuce and sour cream on top. The cashier said «no I can’t «my friend thinking he doesn’t understand my request proceeds to explain it in Spanish and he still refuses so we talk to the Manager who says «We don’t do that here» as if I’m asking for something outrageous and has an attitude. So finally they make it for me and charge $ 9.73 when the price is $ 8.25. My friend (who wanted to leave) got the exact same 8.25 base total but hers came up to $ 8.98 after taxes. I ask the rude cashier how this was possible and he said it was because I got something extra that didn’t come with my quesadilla… LIES!!! I explained to him heatedly that that’s not how it works, you can’t charge me extra without letting me know beforehand. Here I am arguing at a restaurant when I thought I was a customer who deserved respect and customer service because without customers there is no business, but Everything is about their $ 1.50 worth of food that I let them know they could keep and they actually left at the counter while my friends are their whole meal! I got my money back, since the last time I checked, it spends anywhere.

This place has rude and nasty workers. They ignore you when you want to order and the food is subpar. Will not be returning.

I went to the place for the first time and all I wanted was a simple salad I ask if they can make an avocado salad for me being that this place makes salads and one of the workers gave me an attitude getting all smart stating that they don’t have avocados which was in plain sight so I told him you have them right here in front and he proceeded to get angry and not make my salad instead the other worker offered to make me a santa fe salad instead smh I don’t recommend this place at all it to pricey to start with and the service is horrible

If your a student of hospital staff, this is the place to come if you don’t want to travel as much, I’ve gotten the burritos here and oh boy how I dread that theres no chipotle or dos toros near by =/​If your looking for a burrito spot, travel a bit… this is basic stuff that even you can put together.

I routinely get the classic burger here because it’s juicy, tastes like it’s straight off the grill (depending on the time, they’ll either grill the patty from its raw state or re-​grill it to heat it up), and pretty big for your average burger. The classic comes with lettuce, tomato, pickles, onion, ketchup, and mayo– all making it a very flavorful burger.
The price for a classic burger (cheapest item on the menu) is about $ 6.50. Can’t really say if it’s the best bang for your buck because it doesn’t come with anything else… But then again it’s a fairly bigger burger. I’ve never gotten the combo (fries and soda) or any other items (they have burritos, quesadillas, salads, sandwiches, paninis, etc.– they’re all around $ 9 and I’m on a budget!), but from the looks of it, they all look like they’d be pretty good too.
Service is meh, but doesn’t bother me. They have seating, which is partly why I elect to get my burger here as opposed to the other quick/​deli-​ish burger options around. All in all, good for a quick, seated lunch by yourself (probably not the best option for groups)!

Where do I begin… I work around the corner from Fresco 57. I eat lunch here sometimes and the service is just terrible. You feel a lot of pressure when ordering because you’re not speaking fast enough, they rush the entire experience and they barely listen to you. Granted it’s crowded and they’re trying to get to everyone but they’re extremely rude in the process. The food is just ok. The best thing they have going for them is the burrito bowls. I ordered a wrap from them last week with a chicken cutlet and the chicken had a weird consistency to it, sort of rubbery. The only reason I still go to this place from time to time is because there aren’t much options around that area for lunch otherwise they would never see me again!

The owner at Fresco 57 just gave me the wrong change, and when I told him about it, he refused to believe me.
The thing is, I work next door at CBS and I eat here for lunch almost every day. Seriously… like 3 out of every 5 days. The owner was on a personal phone call, and was distracted when he made the mistake. He then refused to believe that he gave me the wrong change, made me argue in front of everyone, and I walked out having paid $ 11 for a $ 9 burrito bowl.
I’m sure none of you care abut my $ 2 change dispute, but this should go to show what type of nickel-​and-​diming guy owns this place, and what he thinks about loyal customers.
Very disappointing, Fresco!

I work around the corner and go to Fresco for lunch almost everyday for years now. The staff works quickly and efficiently and also remembers my order most of the time. All the food is good — sandwiches, burgers, salads, burritos. Good prices.
Don’t worry, it’s fresco!

ABSOLUTE WORST CUSTOMER SERVICE EVER! The staff here is insanely rude! The food is ok, if there’s nothing else around.

I would review the food, but it still hasn’t arrived. I’s been an hour an thirty minutes since I placed it, and when I called to check in about 20 minutes ago, they hung up on me. Unbelievably bad… just kind of astonishing.

I used to go to school near Fresco and it was my go to spot. The food is always delicious and tastes so fresh; from the burgers, to the burritos and even to the turkey sandwiches! Honestly I don’t see a problem with their customer service at all! All of you on here just love to complain and b**** when in fact you don’t know how hard it is to work in the food industry especially at a high volume. This is NYC, and it would be tough for the cashiers to smile at every single customer and kiss your ass. You should be thanking them and be grateful that they are able to make such delicious food and get you out in a quick time back to your job. Don’t expect too much when you’re not in someone’s shoes. Ps, I miss you fresco !

Where should I Start.
FRESCO 57 is a pretty good Burger/​Sandwich spot with fairly reasonable prices for the food that is served and is a pretty much well kept place.
Thats as far as my Kudos go for this «establishment». I’m sure if there were more choices in the area this place would surely be ran out of business based on the lack of customer service alone, and that starts from management down to servers. I find it shocking that a place based in a area where they have mostly repeat customers has such a poor rapport with the community and working class in a area that keep them in business. (Be prepared to deal with a side of rudeness and lackluster customer service along with your order and side of fries, that is unless you have a pretty face and T&A which comes off as disturbing perverted and creepy… and based on my experience and observation the rude service to different races and or nationalities are sad and balently obvious need I say more…
also be prepared for the staff that talks rudely about you in spanish if they feel you dont speak the language. hint: you guys should be more careful!!) FRESCO 57 STEP UP YOUR CUSTOMER SERVICE. THESE NEGATIVE REVIEWS SEEM TO BE ON POINT. ITS NOT THE CUSTOMER ITS YOU.

I ordered a cheesesteak today. Cashier took my money and I sat to wait for it patiently for over 15 min. Finally when I asked what was taking so long the mgr said I ordered from the wrong section despite the fact that the cashier took my money anyway as if it were my fault. No apologies and because of his rudeness and lack of empathy I asked for my money back and still no sandwich. He implied it was my fault as if customers are supposed to know where to order from and even where to stand! Even the cashier who took my order didn’t own up to their own mistake! Horrible customer service!!! I will never come here again!!!
A simple apology would’ve sufficed…

when you’re spoken back to by a cashier and insulted in front of your coworkers it’s an issue. when after that he decides to charge you extra for something simply out of spite it’s an even bigger issue.
the burrito was bland but the service was putrid.

When I used to attend John Jay College I ate here all the time, great prices for either lunch or dinner. As you enter the store you can do cold cut sandwiches or walk to the back and get something from the grill. The owner is always around and he checks everything, which is cool because the quality is consistent.
FAV
Classic Chicken sandwich meal is like $ 8.99 and so worth it! It comes with chipotle mayo, lettuce, tomato, onion, and pickles. Side container of French fries and a regular size drink. Very filling and flavorful, they always put enough pieces of chicken so you’re better off eating it while its still halfway wrapped in its foil.
You pump your own ketchup and regular mustard, they have salt, black pepper, and napkins accessible from the counter. Decent size seating area-​would hate to see it during lunch rush hour. Establishment is clean and well lit.
DISLIKES
–Having to pay 25¢ for a small side thing of honey mustard but that’s my only gripe

THE BEST
I’ve eastern here since it came out, like day one. And to this day I still eat here. It’s just hands down the best place to eat. It’s not expensive, it’s fast and there are always seats. The only thing I would change is the staff, they need to be re trained or something cause their a little rude SOMETIMES, not all the time. Besides that it’s a cool place

Awful, awful, awful. We ordered a couple of sandwiches and one of them was completely wrong. We ended up eating both and were nauseous for hours… we had them on a Sunday afternoon and were sick the rest of the night. Stay away, there are MUCH better sandwich places around.

I eat here all the time since it’s near work. The sandwiches are good, the burgers are great, the salads are good, the burritos are sufficient
Three things I would change;
The burger buns always fall apart a bit. I wish they were more robust.
It’d be nice if the prices included tax
If there was a salad on the menu with a creamy dressing.

I hate this place with a passion. I’ve worked around the corner from Fresco for just under Three years and God only knows why I gave them another chance. Overpriced and the food is lackluster.
This establishment doesn’t care very much about its customers and I’m guess it’s because they are in the epicenter of people who need to eat fast and have few choices. Very little has changed over these three years with the customer service and I am once again disillusioned.

I go to school in the area and I often come here to eat. They have amazing food but horrible customer service. The staff never smile at customers and they look miserable.
The burrito bowl is amazing with steak. You can choose what ingredients to add. Sometimes they add more of each ingredients and make the bowl full and sometimes they don’t. It really depends on if the staff is having a good day.
The compliant that I have with them is that one time they ran out of lettuce and they didn’t tell me that until I was almost finish ordering. I asked the staff when will you guys have lettuce again and he said «I don’t know maybe 20 minutes.» I was hoping that he would add other ingredients in my bowl to compensate for not having lettuce but instead of doing that he just seal my bowl and gave it to me. I end up paying for the same price as a full bowl and this is ridiculous.
Another complaint is the environment of the restaurant. The chairs in them are all torn and worn. And there are flies flying around.
I would really hope that they work on the customer service and environment. Their food is amazing and they are not respecting it by having such poor service and environment. They need to give the food it’s justice.