Prince Lumber

Nova Iorque, Estados Unidos

3.3

Fechado agora

14 avaliações

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Telefone
+1 212-777-1150
Site:
www.princelumber.com
Endereço:
404 W 15th St, Nova Iorque, NY, 10011
entre a 10th Ave & a 9th Ave
Meatpacking District, Chelsea
Paradas e estações próximas de transporte público:
80 mW 14 St/9 Av
330 mGreenwich St/ Horatio St
350 m14th Street-8th Avenue (A,C,E,L)
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Hoje

Hoje 6:30 – 16:30
Fechado agora
Horário local (Nova Iorque) 06:15 quinta-feira, 19 de junho de 2025

Horário de funcionamento

segunda-feira 6:30 – 16:30
terça-feira 6:30 – 16:30
quarta-feira 6:30 – 16:30
quinta-feira 6:30 – 16:30
sexta-feira 6:30 – 16:30
sábado 7:30 – 13:30
domingo –

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14 avaliações para Prince Lumber

Não exige registro
Classificação do local: 1
New York, NY
Using the wood I bought at this place yesterday. You pay extra to have them make cuts and almost all of the cuts are bad. Wood beams are different lengths and now I have to recut myself. These guys are not only unprofessional, they’re incompetent and do a really poor job. Do not go here.
Classificação do local: 5
ASTORIA, NY
Needed some lumber to build a bed. Went in knowing what I needed, waited in line for like 10 minutes, place is busy — they must be doing pretty well. the guy who helped me was super nice; he took my order, explained some stuff, scheduled a delivery, gave me a receipt and sent me on my way.
Dudes are ok there. It’s a lumber yard, and they deal with contractors all day long. Do a bit of research before so you know what you’re talking about. As long as you’re not wasting their time, they won’t waste yours.
Classificação do local: 1
New York, NY
Terrible customer service. Came here once and would definitely never come again. Guys standing around not helping and give attitude at any request from the customer. Employees behind the register are slow, unmotivated, and condescending. It’s a shame because it’s one of the only lumber stores in the downtown Manhattan area and the unpleasant experience really isn’t worth the trip, head elsewhere for lumber.
Classificação do local: 5
Brooklyn, NY
They have far more products than most lumbers in the neighborhood. Variety of products is very large. I can care less about customer service, it’s a LUMBER yard and it’s mostly designed for Contractors.
Classificação do local: 1
New York, NY
HORRIBLE AND CONDESCENDING.
Even when they provide the simplest information they act argumentative for no reason. One question on your end becomes the opportunity for them to turn you off and condescend you.
Classificação do local: 2
New York, NY
The customer service was terrible from start to end. The sales person was quite unfriendly and was not very keen on helping us. Basically he gave us the feeling he wanted us gone. We actually forgot to order a couple of things because we just wanted to get out of there and when we realized we forgot them, we just did not want to go back. The delivery was an hour late (the delivery window was 3 hours) and they did not bother calling us to inform us. I called three times and they either told me it’ll arrive in 15 minutes (which it didn’t) or just stuck me on hold for 5 minutes. Bottom line, I would avoid doing business with them again
Classificação do local: 5
New York, NY
I had a very good experience recently. I bought a product and had it cut. They measured wrong and sent it to me ½″ large. I told them about it and within an hour, they sent a truck and fixed the problem immediately. I don’t think many lumber stores would do that and that quickly. Okay, they made the initial mistake but they really stepped up and did the right thing with no argument so they get a excellent score from me.
I agree the desk guys can be condescending, but their warehouse guys are more than helpful.
Classificação do local: 5
New York, NY
Fast, friendly, they had what I needed. These guys are great!
Classificação do local: 5
Manhattan, NY
Great service! We came in early on a Saturday to get supplies to build and install several shelves in our living room. Neil was very helpful — told us exactly what supplies we’d need and gave us great pointers for getting the job done correctly. Out in the lumber yard, the man who cut our wood made sure we got a piece that was free of nicks and dents, and cut it to the specifications we’d asked for. I will definitely be coming back again.
Classificação do local: 5
Manhattan, NY
They must have really taken that first review to heart — because when I went I was surprised at how NOT condescending they were. I actually am an imbecile when it comes to all things DIY so am used to going into hardware stores and getting tons of attitude from the sales people. I went in with my usual series of annoying questions that reveal my complete incompetence and the sales person was super nice and incredibly helpful. And it wasn’t just because I am a girl — the guy in front of me — who was very er… not masculine — also had a series of silly questions and had not a clue what he was talking about and as I eavesdropped I was really impressed how patient and helpful the sales person was being to him as well.
Classificação do local: 2
Brooklyn, NY
The people who work here can be very condescending, treating you like an idiot if you don’t know the lingo on a particular product etc. I accidentally called a Drywall Knife a Trowel and the guy acted like I was an imbecile.
Work on your Customer service.
Classificação do local: 5
New York, NY
Prince Lumber embodies all the charm and personal attention of a small town shop in the BIG CITY. I am not a contractor or DIY savvy but when it came time to setting up some shelving and closet organization in my apartment their staff was very helpful and spent over 45minutes with me explaining step by step instructions. I recommend their product and staff to anyone.
Classificação do local: 3
New York, NY
Had to buy some screws to put a desk together. The dudes were very busy, but helpful. Felt like your typical massive hardware store situation.
Classificação do local: 1
New York, NY
Over the years, I’ve needed all sorts of things a lumber yard should be able to supply automatically or figure out how to provide, and the answer here is always «no,» even if you offer more money for the services (such as – having lumber delivered upstairs, instead of just curbside, which is a big difference when you live in NYC; having lumber cut in a shape (roundish) that would require something not-​so-​crazy like a table saw or a jig saw). You’d think that, for a lumber yard/​hardware store in an urban area, they’d figure out certain accommodations for their clientele (and, if necessary, charge commensurately), but Prince Lumber seems to have no interest in this (even though they are quite expensive).