New Balance New York

Great store. Friendly staff. Go above and beyond to help you. If you need a certain style or size, call beforehand to make sure they have in stock

I love New Balance! after trying several hiking boots, and other major brands to travel and hike, I tried on a pair of New Balance, they are so comfortable light weight and reasonable in price as they last forever… the best

Went in on a Thursday night hoping to find something similar to the 420s. There were only a handful of people and staff just stood around, looking at their shoes. One of them came up to me asking if I needed help, before I could finish saying «Just looking around for now», he already turned his head the other way. Thanks for asking???
When I asked the same guy if they had something similar to the 420s, he had a face that expressed — «OMGGG! A CUSTOMER IS ASKING ME A QUESTION! WHAT IS THIS?! IS THIS REALLY WHAT I’M PAID TO DO?! LIFE IS OVERRR…» His colleague looked angry that I just disturbed their conversation. He shows me some random shoes and then realized they do have the 420s but only had two colors.
I ended up getting a t-​shirt. When he rang me up, the conversation went like this:
Him: «Just the t-​shirt?»
Me: «Yes.»
Him: «Ok.»
2 seconds later…
Him: «Just the t-​shirt?»
Me: «Yes?!?»
Me thinking: «Oh no wait, I forgot I wanted to buy these invisible shoes that I’m holding that you graciously helped me find.» –_​_​_​_​–
I seriously thought I was on some show getting punk’d with this type of customer service. Cameramen, you can jump out now, but they never did.
Hey, New Balance, Nike is right across the street with better service and that’s your competition. Straighten up and get people who are actually enthusiastic or at least pretend they are about your product!

I love New Balance sneakers I love how they feel on my feet there so lite an so comfortable it feels so good every time I’m walking outside they feel like plows. The staff at the store are very nice an knowledgeable I bought the sneakers I wanted so happy. My feet said thanks guys.

Being the flagship store you would think they are on top of things. There is 1 cashier and 4 more customers online. In the mean time there are so so many employees just standing around. Employees are unfriendly. Shame on them.

This is the company’s n, y. Store and they have all the newest sneakers and shoes, as well as clothing. Great place to check out and try on products. The are one of the few brands that has different widths. Northern cheapest but if u see something, u can find online for less. The staff on the floor are extremely helpful and very up on how to help you get fitted properly.

Went in last night hoping for good service and staff who knew their product to help me find shoes that work well for me. Store was virtually empty of customers but had a handful of staff members, none of whom approached me after I waited near a particular show display. Tracked one guy down to retrieve shoes in my size, which he delivered, never to return or see how they worked out or if I’d like to try something else. This would be understandable if the store was busy, but it wasn’t.
Agree with other reviewers that the store us poorly organized and has terrible service. Would have liked a staff member with whom I could discuss which of their shoes are still sweatshop-​free as I know many are no longer made in the states. Shoes didn’t have enough of an arch for my feet. Only positive thing I can say is that the store was clean.

Very cocky staff and rude. Ignored by staff and a lot of gossiping. When I even said I would write a review one of the girls said I don’t care. When I asked the manager where I could write a review I was told Unilocal but to only post a good review. Corporate needs to train these ppl that the customer comes first.

There is not a good selection of shoes here. And the store is disorganized and seemingly understaffed.

So, yet again walked out because of bad, rude, grumpy staff. What is wrong with the staff here? Change the staff double your sales!

Oddly placed on the corner opposite Nike, this New Balance is pretty underwhelming, especially compared to the Factory Store and even their site. Waste of real estate for a storefront that is clearly damaging rather than bolstering their reputation.

When you are located literally across the street from Nike, I would expect you to raise your game. Came here after the Nike store and it was like night and day, and unfortunately for you New Balance, not in a good way.
First off, my junk drawer is better organize than this store. Men’s and women’s inventory, running and general life shoes, sale and regular items, are all sprinkled around the store together and at random.
Second, the sales associates don’t know anything about their products. Any questions you have will be telephoned around the store until someone might know something about the answer. The Nike folks seemed to live and breathe their products and really impressed me with their knowledge about the finer points of shoes I didn’t realize make a difference.
Third, your minimus shoes are really great, but did blindly pick crayons out of a box when deciding color combinations?
One star redemption for the hopelessly nice sales assistant.

Couldn’t believe how small this place was as the only new balance store in manhattan. I had a gift card that could only be used for this specific store. I didn’t know what I wanted due to limited selection. I was looking for gloves but they ran out of my size. I thought there had to be more items at the store but no. that was it.
Ended up just getting pants. I don’t plan on coming back unless I have another gift card. I’ll just go to other sports stores.

This is the flagship store for NYC? The selection is lackluster, as are the staff that work there.
There is little order to how this small store is organized, and the staff seems disinterested in helping anyone with just about anything.
You’d be better off going to a local sports store like a Modell’s or Sports Authority, etc, and either trying on a few pairs and purchasing it there or buying the same shoes online for less.
In fact, if you already know what you want, skip the whole thing and just go online from the get go. I feel like I’d get the same attention from the internet.

If I could put –5 I would
Man. The WORST attitude.
Checkout took 15 mins and the dude and the lady were soooo mean and just NOT WORTH IT!!!
Never coming back. I’d rather it from footlocker or the runners shop.
Man silica ugly brand representation. UGHHH.