Nemo Tile Company

Day 1: My wife and I come into Nemo knowing only that we have to pick wall and floor tiles for a kitchen and two bathrooms. We haven’t put any thought into what we want or done any research into materials. Knowing that we weren’t salesperson-​ready, we just wander around the store looking at things. Completely overwhelmed by the choices available, we run away, screaming.
Day 2: We’ve now done a BIT of research and have a vague idea of what we want. (Gray, porcelain, etc. Also we brought samples of the kitchen cabinets and countertop.) We are approached by Gloria, who is quite literally the most helpful salesperson I’ve ever dealt with. She was able to guide two morons like my wife and me through choices that would look good with our cabinets and were within our near-​the-​bottom-​of-​spectrum price range. She asked all the right questions («What do you NOT like about this one?») and make suggestions without ever being at all pushy or aggressive or seeming frustrated with us.

Horrendous customer service and non existent product quality control. We wasted so much money and time with this vendor and now have to completely redo our kitchen tile. I highly recommend looking elsewhere.

Terrible service. Nemo salespeople do not like dealing with the public, designers only. God forbid you want to take on a small project yourself. I left and didn’t go back-​Complete Tile Company was so much better. Tile is expensive — why would you give your business to these jerks.

Best tile place in the city
Great selection
Staff is amazing (ask for Esperanza)
Started off doing one room ended up doing three full rooms
Quick shipping and a lot of fun

My sales person Esperanza was amazing. We really enjoyed the shopping experience and found exactly what we were looking for. It was much less expensive than similar product we had seen and the stock was available at their Manhattan warehouse which is on 20^th St. just behind the show room. Muriel and I will definitely be back.

When I walked into Nemo, I felt I had reached tile heaven. (I had just visited Country Floors, where I had encountered the rudest salesperson ever.) Had looked at a few other tile places, but they all shouted: expensive, showy, tacky. Nemos charmed me immediately. Their selections are muted, stylish, tasteful. They have variations of grays and whites and taupe that you couldn’t begin to imagine. We had to tile a lot of rooms, and all of them, I think, came out beautifully​because of Nemos. The staff couldn’t have been more attentive and helpful. Stephen Nichols, who assisted me throughout my project, was patient, knowledgeable and tremedously helpful with suggestions.. There were a few glitches (mis-​measurement from our end, not theirs), and they addressed the problems with absolute grace. Really, I can’t speak more highly about this place.

I was hesitant to come here based on the reviews, but my contractor strongly advised I stop by. I’m glad I did! I walked in and was helped immediately. They helped steer me to exactly what I was looking for, and, when one option wasn’t available they were able to find me something I loved, in stock. And they gave me the contractor prices, which they didn’t have to do. I dealt with Sheila, who was absolutely lovely. I’d go back any day!

I e-​mailed them 3 times to get some information on their tiles and never got a response. That was enough for me to decide not to order from them.

While I certainly can’t speak for the mixed reviews, I can sharing a glowing review about my experience. Bella Moran made it an incredible experience for me.
For the renovation of my master bath and half bath, I had visited countless tile shops in Brooklyn, Manhattan and Queens. I didn’t find any reps at other showrooms to show anywhere near the care, interest or energy as Bella and Nemo. She took the time to review all of the design ideas for the project and provide input and guidance on choices that went well beyond the tiles.
We selected the perfect tile for my bathroom. My contractors had urged me to go outside the city given the high cost of title in the city. I was shocked to find that the tile I chose was a third of the cost of what my contractors had quoted with their «cheap guys». And the quality wasn’t anywhere near comparable.
Nemo has made exquisite choices with their tile that are incredibly modern, trendy and absolutely gorgeous. Trust me, based on my experience, Nemo and Bella specifically should be the first and last stop. Five star all the way… and the whole experience was fun. I’ve worked with some of the best interior designers in New York City and have incredibly have high expectations for service and consultation.
Incredible experience!

I am an interior designer based in Manhattan and I have been working with Nemo for years now.
The reason I keep coming back and honestly the reason I am taking a moment to write this review is the people and service I receive at Nemo.
To be specific Danielle and Matt are consistently there for me whenever I need something.
Also as a sidebar, they are always there whenever I just need to talk something out & never make me feel like that is wasting there time.
No matter how busy they are (and that place is usually filled with people) they always have a moment or make one for there customer.
As for merchandise, it’s hard to beat it and the best part is most of the materials shown in the showroom are stocked. — which is important when you have a project where every second counts (as most projects are)
Thank you Nemo for being reliable and consistent.

it’s not a perfect experience. Yes, the contractor side is tough. But the showroom side is great, and when you get their attention they are committed to ensuring that you you get what you want, when you need it.
This summer I bought carrara marble hexagonal floor tiles. I had a very positive experience with Stephen Nichols. Met him in showroom, he directed me to what we needed and what was in stock. Then arranged everything by email. He always responded to me by email or phone the same day, and then nearly three months later when I needed a few extra boxes of an out of stock tile, he managed to find it for me. I was able to pick it up the next day at their warehouse in Queens.
Yes, their ordering system is outdated (you have to fax a signed statement to charge your credit card), but their selection is great and if you find the right service person you can get a high quality attentive experience.

Nemo tile has a great showroom but that’s we’re it ends. I ordered $ 6000 of tile and it came in slightly different shade, plus many cracks that were not represented in the showroom. The bigger issue is no one could care less to resolve my problem. The end result is really bad looking. They responded quickly and agreed the stone was different from my sample. There excuse was its natural and they can’t control what customers get. I belive my whole order was refused by someone else then re sold to me. Live and learn. Don’t buy anything from Nemo.

Nemo Tile has a gorgeous showroom with beautiful tile and stone.
After visiting various showrooms in March, we approached Nemo to quote on quartz countertops for our new kitchen. We also asked for a competitive bid by China Marble & Tile (which we did not visit, but which we heard had low prices). China Marble did come in lower and we decided to go with them instead, purely because of the price difference. After the experience with China Marble & Tile wound up being a nightmare (see my separate review of them), we went back to Nemo to get an updated quote and get the ball rolling (we knew we would be in good hands with Nemo based on recommendations from architect friends, so we felt comfortable spending extra for that piece of mind).
And you get what you pay for! Nemo may have had the higher price, but their service was worth it. Danielle was our contact and she was very professional. Nemo partnered with Amendola Marble for the actual templating and fabrication of our counters. When the exact quartz we wanted was backordered Amendola called me to suggest a different one that was available immediately. Obviously this was a hiccup in our plans, but I was glad to be told about it right away and to be offered a potential solution. So I went to the Nemo showroom right after work and Danielle was expecting me and had the sample of the alternate quartz. It was a great solution, it was beautiful, the same quality as what we originally wanted and even slightly less money, so we went with it.
The counters are now installed and they’re stunning, we absolutely love them. The high quality of workmanship combined with transparent and professional communication made us very happy we went with Nemo in the end. This was a job well done and we would definitely recommend them.

I went in today. The sales staff was too cool for school. I couldn’t get anyone’s attention, and then when someone finally did respond to me I received much attitude. Every question I had was met with a huff and a sigh, and if I hadn’t thought to ask about bull noses, I would have been sold tile minus the finishing piece. To top it off, the salesman wanted to take my money to process the order before telling me the cost of shipping. Once he gave me the cost of shipping, he couldn’t give me a date certain on delivery until AFTER it arrived in his warehouse (meaning after I paid for it). When I asked why I would pay for something that might not be delivered in time for my project to start he failed to respond.

Ugh. This place is why a no star option is needed. Snarky staff when you can get their attention. Try calling this place?! And you will appreciate how they have turned crap customer service into an art form.

Steer far away from this vendor, unless you desire a situation like mine.
In the Summer of 2011 I purchased Nemo’s glass penny round floor tiles via a retailer. At the end of 2013 I noticed that the tiles began to flake and disintegrate, notwithstanding normal usage of the bathroom. Nemo refuses to do anything to rectify this matter, declining even to come and inspect the tiles! It seems they just don’t care about customers, or about creating potentially dangerous conditions in your home.
You’ve been warned!

I wish there was a no star option.
I waited 20 minutes in the showroom for help. i was obviously waiting for assistance and ignored by staff who weren’t busy w customers. Sales rep w the Brit accent talked to me with no eye contact while cleaning off his desk. Too much attitude for someone who sells tiles.

Great service, great selection. We bought the tile for our business over 10 years ago and it still looks great. They’ve recently redone their showroom and the selection is even more beautiful than before. When we had to redo our staff breakroom and bathroom due to some water damage, we went to Nemo again and found the staff to be equally as helpful and informative as the first time. Would, and do, recommend them to our high end clientelle.

I recently spent thousands of dollars at Nemo for a large scale home renovation project. Their prices might be competitive, but the customer service is really terrible. They sent me the wrong color edge tile, and refused to take it back, telling me it was my problem for not having inspected the material immediately when it was received. yes, i should have inspected it and addressed it sooner, but given the realities of a construction schedule, we all know this is not always realistic. Long story short, this company does not value maintaining their customers.

I don’t know if I’ve ever received such poor service from my local bodega while purchasing a bottle of milk, let alone from a retail professional when considering a multi-​thousand dollar purchase. The sales reps were rude, bored, unhelpful. They acted like they were royals of great power and privilege who could barely condescend to speak with a customer.
They must all be pooping gold. Why else would their boss keep them in their jobs, when there are so many polite, helpful New Yorkers looking for work?