Cancos Tile Corporation

A true disappointment!
Was very excited to shop at this store as it is a 2 minute walk from my condo and seemed to have received some good reviews…
I entered Cancos showroom where the receptionist looked up at me and then immediately looked away, completely ignoring my entering of the business. Guess what, you are at the front desk of the showroom and is your duty to welcome potential customers… Maybe that is below you, who knows!
Was in the showroom looking at product for at least 15 minutes as I could here Ms. Greeter welcoming all employees as they entered the shop. Throughout this 15 minutes not a single employee offered any assistance… I then went to the rear of the showroom where it seems all of the offices are located and as I went into another area to look at more product a gentleman greeted me, I thought, but he was saying hello to an employee who was directly behind me.
At that point I decided to go up to one of the glassed in offices where two hipster looking employees were chatting away to let them know the true disappointment of my experience from the time I entered the showroom… They seemed utterly shocked at this. I guess maybe if they were more tuned in to there business they would not be so shocked.
There are plenty other businesses in the immediate area who will give good customer service!

I was looking for tile for my bathroom and after visiting several tile stores in the area, I decided to use Cancos. I immediately was impressed with Peter, the sales consultant. I didn’t have much experience choosing tile but he was extremely knowledgeable and gave great advice. He was quick to respond via phone or email with answers to all my questions and delivered the order on time. I couldn’t be happier with my result.

Concos was a complete disaster for me. I bought tile from Jordan after he told me it was in stock and would be delivered in 5 days. I scheduled my contractor, leaving an additional week for issues. I had to follow up with Hildee to find out that the tile was on back order from Italy. I had to follow up several times to find out the status of the order. I was never called or emailed by Concos letting me know of any issues. I had to call them. No email messages were answered. I was told the order would be delivered today. I got my first pro-​active call from Jordan this morning letting me know it was on the wrong truck and wanted to let me know it would be Thursday. I insisted he deliver today and they used an outside contractor to do it. Jordan never apologized for the inconvenience. These guys are just distributors of a product that many places sell. Go somewhere that cares about service.

After a seemingly endless search for tiles for my kitchen back splash, I’m glad I discovered the Cancos Tile store on 21^st Street. Walking in we could see there was a big selection of tiles. The branch manager Bill greeted my wife and I and showed us several really nice ideas that matched our taste and how are kitchen looked. Going in, our issue was we felt we had a kitchen that was a bit too plain and boring. In a matter of no more than 10 minutes, Bill helped us zone in on a few tile and marble combinations that gave us the extra bit of color and style we needed, without being overly flashy. Once we figured that out, he made it real easy by matching up the grout and sealer we needed. It was a really good experience overall; great selection, knowledgeable sales person, and I never felt like I was being rushed or pushed into something that didn’t make sense for us. If I ever have to renovate my kitchen again, I’ll definitely stop by Cancos.

The best stone & tile supply store in New York City. As a contractor who works throughout NYC on numerous renovations, I think twice about where I want to send my clients to get great service and honest pricing for materials. No thinking twice with my tile and stone portion of the job. I send all of my clients to Bill at Cancos for any stone and tile selections. I know once my clients visit Bill and Cancos, it’s one less thing I need to worry about and the feedback has always been great.

After visiting many tile and bath supply stores, I found Cancos to be one of the best. The showroom is just beautiful. The young woman who helped me, Shondel, was quick and efficient, listened to my ideas, and then presented a number of possibilities and samples of tile. She clearly knew how to design and was able to give me a number of options.
I walked out feeling much more confident about what I would do for my bath renovation.
This is the kind of business I would choose based on the service.

Cancos tile is such a beautiful store! I had a lot of issues finding what I was looking for when remodeling my kitchen and bathrooms. I did not know what I wanted but when I went into the store on 21^st, the manager Billy helped me created exactly what I wanted. I was very impressed with his patience, and assortment of tile. Not to mention he had a variety of tile in every price range.
I give this store 5 stars, and will definitely refer my friends. Since they have more than 1 location, this made it easy for me to remodel my home in East Hampton.