Mark Fromer, MD

Staff was nice, very pleased with quality of care. Dr. Patel was great and took her time to go over everything with me. Yes, there is some waiting, but they advised me when I made the appt and honestly, it was really no diff than anywhere else I’ve ever been and better than some. I was more annoyed by what seemed to be a patient using the restroom as personal office space. I don’t have good insurance, and was grateful to get to see an ophthalmologist and receive good care even with my crappy ins that usually only lets me see students. This is not a crank-​em-​in-​and-​out or sell-​extra-​services kind of place, it’s the real deal.

The reviews for the Fromer Eye Centers break down roughly into two camps: The people who feel the unconscionable wait is unconscionable, and those who weather it because the quality of the care is great. I used to be in the latter camp. Then I went in this afternoon for a contact-​lens exam, my first ever. I had called beforehand to inquire the price: $ 125. Not a bargain, but all right. Even though the office was virtually empty, I had to wait the requisite 45 minutes — it’s like they’re trying to maintain the reputation for delay at this point — and finally got to see a technician. She took some measurements and said: «You’ve been informed of the fee, right? $ 225.»
To make a long story short, it’s $ 125 for those who’ve had a contact-​lens test there before; first-​timers: $ 225. The problem is that when I called ahead to find out the cost, their receptionist, after asking me for the information she needed, told me it was $ 125. And it was on those grounds that I took three hours out of a workday to go up there; $ 225 would have been too much. We’ll agree that it was impossible for me to have said, on the phone: «Hey, are you sure it isn’t more? Are you sure there isn’t a higher rate for cases like mine? It seems like you’re not screwing me as much as you can; look again?» However, the fine administrator at the Park Avenue office, upon being briefed of the issue, preferred to lose a patient rather than take responsibility for an error made by his people. Either that or he thought I was lying. My choice: $ 225 or the door.
I chose the door. I won’t be going through it again, for contact lenses or anything else.

The wait before you see someone is often atrocious. Use the time of your appointment more as a baseline rather than the time you’ll actually see someone. The staff, however, is pretty darn good. They really take the time to review your vision and make sure all is well. So that’s why I’m still here. Just prepare to spend 2 – 3 hours in the office, which includes waiting time. Also, Mark Fromer seems to be MIA these days – another reason to appreciate his staff even more.

just had LASIK a few weeks ago. was so pleased with the process and results that my wife is now scheduled to get LASIK with dr. fromer. i’d say that the best part (besides my vision, of course) was that i was treated more like a client than a patient. despite an extremely busy doctor’s office, every call and email i place to the office with my questions/​concerns, were responded to with the highest priority and respect. combine that with a world class surgeon and i don’t think you can ask for anything more.

Mean cold and uncaring. Evades telling the truth. Would never recommend him to anyone.