LensCrafters Optique

I went about a year ago for my yearly checkup and progressive lens. When I got my glasses back I couldnt see the middle distance at all. I went back and the assistant said you didnt give it time! I couldnt see at all how would time help? The optometrist was annoyed that I wanted to see her. I called customer service and told them about the whole experience. So when I went back I had a new doctor look at my prescription and I got new glasses. The same assistant blamed me for not giving the glasses a try. The second pair was no better! I didnt even bother to go back and donated the glasses to them. I write now because I am getting auto sales calls to go back!

I see some negative reviews for this location, but I’ve purchased numerous prescription eyeglasses and sunglasses here and they staff has always been very friendly and helpful. My orders have also been ready when they said they would be ready, which is important when you’re talking about glasses. Okay, one time they called and said my glasses were ready, but when I came in to get them they said they had no idea why I was called since my glasses were definitely not ready. Not a big deal though. The doctor is also very personable and does a thorough exam. I’ll definitely be back!

Sandas is an amazing and helpful woman that we can’t say enough good things about. The entire staff is awesome and we always enjoy the experience of getting my fiancé’s glasses taken care of here.

Horrible customer service. Don’t go to this location.
After over an hour of testing, and lens order is placed, they announce 5 days to get back. I ask what about «in about an hour». Not at this store, they say. They promise to get back in two days. It doesn’t happen and they say they can’t expedite even though they are being made at 107^th street LensCrafters.

I had a great experience at this lenses crafters. The doctor and the staff are friendly and very knowledgeable. I recommend this location to everyone!

Third follow up: When I ws in last, I asked them to adjust my regular glasses, also purchased there. They did, but after another week wearing them, they are still uncomfortable after wearing them for several hours. So today, I visited Lenscrafters in Midttown, 6^th Avenue in the 40’s. I asked if they would adjust my classes. The optician looked at my glasses and said he wanted to change the nose pieces from plastic to silicone. What a major difference in comfort! I’m totally satisfied now — why didn’t the store on UWS suggest that? I will not be returning there!

Previously I used a non-​chain eye doctor near Union Square. But I had mixed experiences with them and this LensCrafters location was closer to me at my current apartment.
I made an appointment online and was called with confirmation/​reminder the day before. When I showed up I was seen immediately (after filling out the new-​patient form; par for the course at any doctor of course). The doc, Dr. Amin, was pleasant and efficient. I walked out a reasonable period later quite happy.
It was fast, easy, and everyone was friendly. Can’t ask for more than that!
Especially liked that I could book my appointment online.

I had a great experience here. I came in for an annual vision exam and contacts.
Initially I waited a few minutes as the location was very busy, but the staff was helpful and apologetic. I had a question about my vision benefits and they very kindly explained what was covered by my insurance and what was not.
My time with Dr. Amin was great. She was personable and professional and listened to my hesitation about my contact prescription. She was very eager to work with me to find the right balance between seeing well and not overpowering my eyes. She answered all questions I had about contact return policies and was helpful in finding a happy medium. I won’t hesitate to see her again for an exam or contact purchase.

I bought a regular pair of glasses and a pair of sunglasses.
I had to get eye exam to order all that, and regarding this I have no complain, the doctor is nice and competent.
Regarding the delivery of the glasses, It is probably the worst service you can expect. The sunglasses were delivered few days later after the expected delivery date, and the I have no news on estimate on delivery date of my pair of clear glasses. I keep calling them, they say they are busy, and never call back.
Save your time, go to another lens crafter, if my order is not arrived in a week, I will cancel it for sure, and go to another Lenscrafter in Manhattan valley, they apparently have better reviews.

If I could give less than 1 star. Trust me I would.
All I have to say is this…
If you have to shop here. Stay clear of the store manager
«Tameeka»
She is rude. She was rude to my mother and I. She talks down to the customer. She should not be a store manager.
I had to wait over a month for my glasses. Which were still covered under warranty.
I will never shop here ever again.

The actually made the glasses wrong. After 2 weeks of delays, the glasses sucked! Avoid at all costs! On top of that, the manager is rude once you swipe your credit card– but is all smiles before the sale.

Don’t… Even…
Unprofessional in every way imaginable and a complete waste of time.
I gave my insurance information upon check in and they neglected to inform me that my plan had changed and Lenscrafters was no longer covered — Unitl AFTER the exam. The lack of privacy regarding my exam — which «Harry» basically announced to everyone outside of the exam room was appalling and quite frankly inappropriate. There is a certain decorum a medical professional should use when explaining private medical issues. This was clearly not taught to the eye doctor I saw.
Not to mention the HARD upsell they attempted in getting me to buy frames — even though they KNEW my insurance did not cover this location.
Although this location is only 2 blocks from my home, I am happy to travel another mile and a half to get honest, competent professional service from Pildes on Broadway.
Beware of this amateur hack shop.

They told me my glasses would be ready in 1 week. It has been 3 weeks and still no glasses, yet $ 450 has been debited from my card. This is incompetence. I have to call again tomorrow to see if they are ready. The explanation was that the store didn’t have the frame, then it was my prescription lenses were a difficult Rx. Just ridiculous. Never did they call to update me… it’s always me calling them to see what the heck is going on with my glasses. Do not go here. it is terrible.

LOL. THIS PLACE IS A NIGHTMARE. Everyone working here is incompetent. I have called lenscrafters headquarters multiple times to complain over the last 8 years and they do nothing about it.
One would think that it is their job to fix glasses and make then straight … Well not at this lenscrafters. They make your glasses even more crooked than how they were before they touched them. IT IS SUPPOSED TO BE THIER JOB TO FIXTHEM BUT THEY ARE COMPLETELY OBLIVIOUS TO WHAT «STRAIGHT» EVEN MEANS. Trust me, I love on the upper west side right next door to this lenscrafters and instead of going here I have to go all the way uptown to a different one.
I don’t know why these people still work there and make money.
I got my glasses fixed their once after I desperately needed them to be straight, they «fixed «them an insisted that thy were straight an the guy who did he job even called over his co workers, they all agreed they were straight. I insiste they were still crooked because I could see in the mirror that thy were, I stormed out of there and took a taxi to the uptown lenscrafters and was late to work.
AVOID THIS PLACE AT ALL COSTS.

I would not recommend this location to anyone for primary vision care.
Here’s why:
— After SIX months, and numerous visits, this location was not able to fit a pair of hard contact lenses for me. The explanation they gave was that they are limited in terms of their hard contact lens providers and therefore could not get the brand that I had previously used with no problems. Why didn’t they tell me this ahead of time? Right, because then they wouldn’t have gotten my business.
— Twice, I’ve arrived for an appointment, only to be told that my trial lenses have not come in. I tried to mitigate this in the future by making sure that they would call to tell me when the trials arrived.
— The first optometrist’s response to me experiencing blurred vision in my eyes following trying soft contact lenses for the first time was, «Don’t worry, that’s normal.» Turns out I had a reaction to the way the lens and cleaning solution were interacting, and my cornea was scratched so much by the time I insisted on another appointment that I needed to be in glasses for the next two weeks. They compounded this mistake later by thinking that the scratching occurred only because of the solution. Instead, there was an issue with the fit of the soft contacts as well, leading to more scratching.
— The second optometrist prescribed lubricating eye drops following the cornea scratching, but did not provide me any trial eye drops. I therefore needed to purchase eye drops out of pocket for an issue that was caused by this LensCrafter’s mistake.
— This location does not have the ability to fit eyeglass lenses. Therefore, they cannot provide same-​day service for eyeglasses. When I needed a pair of eyeglasses, I went elsewhere.
Here are some redeeming factors:
— One of the receptionists, and the new optometrist (which replaced my first optometrist), are incredibly kind and personable.
— They refunded the cost of my contact fitting fee ($ 79). I would have preferred they refund me the whole amount (including the cost of the comprehensive eye exam) given the ordeal I went through.

I live on he UES but come to this specific location as they have a lab on premises. They have a wide range of frames and a helpful and courteous staff. I also have found them to be very accommodating when I had two emergencies, they really went out of their way to help.

For the love of God, and all that is holy, never go here for anything. They are incompetent and lazy and will actively go out of their ways not to help you.

I could have just copied and pasted Matt B.‘s review but I want to express my extreme frustration with this business. I spent well over $ 900.00 on glasses and was made to pay upfront. They were quite anxious to sell me the glasses but getting them is another story. They Said the same thing they told Matt B. 3 – 4 days. It’s now day 10. The worst part is every time I call, they say they will check and call me back. No one ever called back except one person on day 8 and told me the glasses would be ready today. So today I called twice and got the same «we will check and call you back» line with no return phone calls. So I went in person at 4:30. i was told the messenger would bring the glasses at 6:30 and they would call me. No call. At 7:00 I called them. They said they would call the messenger and call me back. No call. I call at 7:30 and was told they would «check on it tomorrow and call me back».
Seriously??? I am beyond frustrated with their lack of caring and responsiveness and most of all STILL no glasses and NO ANSWER about when I will actually get them.
DO YOURSELF A FAVOR, READ THESE REVIEWS AND DON’T GO THERE!!! I WISH I HAD READ THEM BEFORE I WENT.
I wish i could give them zero stars.

I just bought a pair of glasses from here. They told me it would take 3 – 4 business days to get in. Well 7 business days later they finally arrived from their lab. I can’t imagine why it took so long seeing how most locations can do it within 1 hour.
Also, any update on the status of my glasses was initiated by me. I called four different times to inquire and they said they would call me the next day with an update… well they never did.
I guess the biggest reason I gave them only two stars was because it just seemed like they could care less about their customers and even their own jobs.
The glasses did turn out ok though.

I am typing this review without wearing any eye glasses! Dr. Patel corrected my vision with amazing lenses that give me almost ²⁰⁄₂₀ vision! AND NO BIFOCALS OR READING GLASSES!
Wait until you pass 40! It will happen… God willing. Trust me… your eye sight will change!
Dr. Patel is very patient, professional and she assured me that we had all the time we needed to correct my vision with the proper lenses. She did it on the first fitting.
I only wear glasses when i want to and the selection of frames is vast.
I ‘m the guy with the salt and pepper hair in the restaurant reading the menu by candle light.