Le Labo

Worst customer services ever. I bought shower gel, soap and lotion for my GF but she doesnt like the brand. So I wanted to return the UNCUSTUMIZED items but in vain. I went to the NOLITA store and was told to send an email to ask for a permission for the return…(hmm? not even the manager of the store could not give me one) I have sent them 2 emails but no reply to either of them. I will not buy here again. Thanks Jiri Beles

Husband bought me the Le Labo 26. I am not not a woody scent type of gal, but this definitely won me over. It is more of one of a kind than Joe Marlone. I never visited the shop but I hope they provide the service required for a $ 70 candle.

My husband and I are obsessed with the Le Labo Santal 33. We originally bought it for him, but it has become an «ours» fragrance. I typically use the Rose 31, all products and LOVE it. The laundry detergent is fabulous as well. Yes, a tad pricey, but worth every penny.

Not only have I been a customer since its inception but I have all the scents as well as the flagship ones available only in their worldwide locations. Made to order in front of you, using only the best flowers and natural essences from all over the world. Every fragrance better than the last., a difficult selection to choose a favorite!

Great customer service!
Ordered the Rose Shampoo, Conditioner and soap. Had a problem with the bottle of shampoo so they replaced it at no cost. UPS lost the package and Mia in customer service not only resent the shampoo but also the conditioner and the soap! Will definitely continue to purchase from them. Love the products!

So I USED to like this company., but no more!!! BEWARE that the perfume may not stay on after spending $ 175 for this perfume, YOU WILL NOT GET A REFUND BUT A STORE CREDIT! So if you know that this perfume will stay on you for more then couple of hrs. Buy it, but if you do not know., make sure to take a sample and try it out for the day. Don’t make the same mistake as I did and purchase a bottle– which was a gift.
I originally bought another scent as a gift and he loved it., I love it! So I wanted one too, no one told me at the store that there is a possibly that a fragrance might not stay on due to your PH… Really??? I have never heard of this unless they are selling some weak, phony high priced «perfume»! I have heard different people’s PH, fragrance can smell differently on everyone. But for it not to stay on for more then couple of hrs??? They claim that it’s a higher quality then a high end department store… I DO NOT THINK SO NOR IS THEIR CUSTOMER SERVICE!
I think if something of a fluke happens, sure, refund the customer so they can go somewhere else! If 1 perfume doesn’t work, and it’s supposedly their strong formula, how will the other formula (which is liter formula) work on me??? Come on… You can’t refund me of my $ 175!!! You will give me a store credit and it has to be used within the yr???
I really love the scent and wished it would stay on, especially for this high price! But now due to the lack of poor customer service, I would like to go somewhere else and never come back!
Also, noticed if you have a complaint or any other not so positive response, the customer service at this joint is not so friendly. So another words, you better be willing and ready to buy and love their products, and if so not, well they really don’t care…
Updated: I tested it out, the fragrance I had a problem with– Iris 39, it’s super lite on me and was told, it’s due to my PH… I tested this «perfume» on my boyfriend who’s PH is different, it too lasted couple of hrs. And was super lite on him! So what’s the verdict? This formula is weak and they still won’t give me a full refund but a store credit and and up to a yr. Due to the store’s policy that they can’t resell the perfume… The label is what, $.50? Use it as a tester then! If you are so sure of your perfume’s quality, there shouldn’t be a problem of refunding it to your customer who spends more money for your same quality as a high end department store. This is what I was explained, it’s the same quality as any Ed perfume at a high end department store EXCEPT their customized label…
So if you really think about it, it’s not really that special of a perfume store, sure you can’t buy this scent at a high end department store… Sure they have some nice scents… But, over all, the customer service and the quality, NOT WORTH IT!

Solid product (I’m a repeat buyer) but like others have said, this store is a headache. Check out Le Labo at Barney’s or their LA store… this one is overstaffed with the worst kind of ineffective dumdum. The woman who mixes the fragrances seems pleasant enough, but the rest are clueless about how to interact in a retail environment (generally) and the product their store sells (specifically).

Pricey perfume, but unique. The shop makes it on the spot for you and you can personalize it for free! Salespeople are always helpful and friendly.

Le Labo is always on point. Went here last weekend for the first time in years and found the staff, though busier than usual, to be really on-​point with their jobs and answering questions about the scents and their mixtures. It’s pricey, but worth. Great gift for an unsuspecting wife or girlfriend, and even for a daughter or mother.

The sales people here are not helpful at all. The whole store is so confused. They put products randomly. Not all the flavor has body lotion or fragrance oil on display. No sales come up to help me find a scent.
The product itself is good; I brought a tester paper back and the smell is still on it after 3,4 days. Just the sales here are not professional at all!

My fragrance fantasy has come true! I’ve been wanting to come here for Soooo long. I’m obsessed with fragrance. I make my own in fact. The ladies here are sweet and helpful without being pushy. They’ve got 90s music jams playing (not so loud like most stores where you can’t hear) but just enough to produce a stellar vibe. Fragrances range from sweet to leathery to fruity and everything in between. Hand poured candles… hard wood floors and peanut butter leather chairs. I can’t. This shop is so sexy…

Store is too small to smell anything.

Let’s get to the point — if you’re interested in trying Le Labo: 1) go to Barney’s, or 2) order the sampler online. The staff in this outlet are a serious degradation to the brand, having questionable knowledge about the product or fragrance in general.
One associate was almost trying to help me when she quite bluntly cut our conversation short to watch a video someone posted of her recent vacation, while the other associates looked vaguely confused as to whether they should work or attend to their Facebook accounts as well. Absurd.
Now, if you’re searching for a fragrance, brand agnostic, there are other stores with exquisite lines on the block staffed by true aficionados.

Yes… I’m very much a fan of the colognes. I’m not a fan of the sales help… at all! The Laissez-​faire stoner attitude is not working! I was actually pissed off when walking out of the store after spending $ 350. Who’s training these people? Definitely not good for business!

A pretentious fragrance store along with high nosed associates who can’t even be bothered to greet a potential client walking in the door. Are the scents worth their price tag? A few in the line, certainly. But who knows since you aren’t even be able to walk out with a sample and see what the line has to offer as their scents are «made to order.»
Your regular fragrance aficionado will not simply smell the scents off a blotter and out comes the cash. We like to test it on our skin, sometimes through numerous wearings. Not to mention the possibility that we are already wearing something for the day and am not keen on coming out of the store with ten different scents on our skin to see which one we prefer. This is assuming we even remember what scent went on which spot of the arm.
With that being said, the store doesn’t usually offer take home samples; at least not from the associate I spoke to during my visit; and that I’d have to order them online.
I’ll take my money elsewhere, and even if I were to buy a Le Labo scent, I’ll give it to
.

Making Santal 33 is fragrance is one of the best decisions. I feel naked without it.
I walked in pretty late one night to get a refill and Isaac was more than happy to help me.
Great customer service. They’re the best.

The Santal 33 fragrance makes me want to get on my hands and knees and kiss the ground that the wearer walks on.
Buuut. All of their products are incredibly expensive. A standard 100ml perfume bottle (3.4oz) is $ 240.
This seems justifiable for a few reasons:
1. See first sentence
2. If you buy a bottle, you can refill it at a slightly discounted rate when it runs out
3. The salespeople are pretty helpful and freshly mix all fragrances
4. The packaging is nice and personalized for you
5. I LOVE to treat myself

The first time I came to Le Labo was back in 2005ish. They had just opened, and as I tested some of the scents, I struck up a conversation with the head of the shop. A few minutes later we were both perched on chairs as I smelled a tiny piece of ambergris that he kept in the safe. Ambergris is worth its weight in gold, and to feel such a thing between my fingertips, and to smell the heady exultation of complexity was something truly magical. I bought my first bottle of cologne here — the Rose 31, which I wear to this day.
There is magic in scent. It is a sense more absentminded than our half lidded eyes, and so strikingly powerful in its ability to define a moment for us. Josephine used to put an apple under her arm, to carry her scent for her Napoleon — he would smell that primal, powerful scent of her skin and recall her, violently, as one recalls a wound that scarred. Violets can only be smelled briefly, the scent receptors become blocked after a moment and then you smell nothing until a short time passes. A person can smell what books have been touched in a library. When we lose our sense of smell we fall out of love with our families, our husbands and wives and our children become figurines that jape as once we ourselves used to. Scent, perhaps, carries more of our humanity than any other sense — we perhaps pity the blind (unnecessarily) but we fear those that cannot smell.
This is why I only wear specific scents — this is why it is so important to have a scent that captures our nature. I recently started wearing their Tubereuse, a tuberose based scent that is more floral and less sharp than their Rose 31(which I still wear with regularity). As careful as I am with my dress, I am more careful with my scent. A wolf can wear sheep’s clothing after all, but it still smells of iron and wine.
I came here recently to buy a scent for a girl I know, but have not given it to her for reasons outside of my control — namely she is sort of terrible. However, the bottle is still here, and it sits in its little box on my desk, and I will not wear it, ever, because it does not suit me. It is so specific that I cannot imagine it on anyone but her, and to smell it would remind me of her knifelike elegance and greyish green eyes. It sits on my desk and I think with sorrow that I would rather it was worn and loved as I could have loved. Life, like a good scent, can be cruel.
I cannot recommend Le Labo enough. Some people prefer other more esoteric scents — perhaps six scents is popular, or the comme de garcons scents, but those carry the weight and vulpine sneer of fashion. Le Labo is pure — it carries only your own weight, your lost loves, your sorrows, your broken promises like arrows in a field, your happiness that turns as softly as a rising tide, and which leaves the watermark of laughter upon your soul. Even if you are like me, older and broken like last year’s model, but still smelling faintly of monochrome splendor.

It’s so trendily industrial inside. So hipster yuppie. Yupster. The space has been repurposed (total yupster word), then broken apart into individual pieces. It is more about the un-​refinished, then buffed rust-​ique. Stained concrete, polished steel. The store looks like a bar that has been repurposed (again with the word!) into a perfumerie.
Just a few pricey scents with lab technical names. Ambrette 9. Fleur D’Orager 27. Vertiver 46. and so forth. The name, the number? That would be «fragrance» and number of elements within each fragrance. However, with so many oils composing that one scent (and odd combinations, too), these simple few scents ain’t so simple.
They are pretty pricey (I mentioned this), but they’re well-​made and are unlike anything you’ll have smelled. The Patchouli is far from 1960s Haight-​Ashbury, with birch and cade mixed in. The Rose is not only a male fragrance, it has lovely and not so rosey things such as cumin, cedar, and amber. The price that’s so pricey? $ 145 for 1.7 fl oz. There’s a discovery set, which is a bit more doable if you just aren’t sure what you want. $ 60 and you get to choose three 5 ml bottles of fragrances. They’ll even personalize the labels. To me, that was no big selling point, it was the scents themselves.
Oh, and speaking of the elements and fragrances, if you want to know exactly what the cumin in the rose smells like, they have a bottle of it behind the counter. Same goes with each of the elements in each of the fragrances. See how they carry through with their broken down to elements mystique. Or would that be transparency?
By the way, the Iris and Labdanum smell intoxicating.

When I walk through the smelly streets of the Tenderloin, I sniff my wrist to get a whiff of Le Labo’s Jasmin 17, and my olfactory receptors are revived.
Le Labo NY is a perfumephiles xanadu. They capture that chemist’s lab chic without being overly cliché. I appreciated the warm salespeople, especially the French girl who could have come straight from Grasse. She patiently described each scent to me and conveyed their ethereal qualities just by speech alone. But when I smelled them, I was betwixt heaven and hell. Heaven because each scent was enchanting, and hell because I had to choose only one. The Jasmin prevailed; not only is it floral (but subdued), it has musk, sandalwood and vanilla scents mixed in. The silver medal went to Labdanum 18; it was a seductive mix of spices and something.
The key is that the perfume is mixed after choosing it, in order to be as fresh as possible. This doesn’t mean that it’s tailored, but it does make for a perfume that is not stale after sitting on a Sephora shelf for months. The endearing customized label ensures that your friend or sister won’t «accidentally» walk off with it.
While I don’t completely agree with Coco Chanel’s statement that a woman who doesn’t wear perfume has no future, I can attest that Le Labo has brightened my own by giving me a clean and crisp scent and refuge from the nefarious odors of everyday life.

Le concept est tout simplement génial! Ici c’est vous qui fabriquez votre parfum: vous choisissez les fragrances et on vous le prépare devant vos yeux. Je né mets pas 5 étoiles à cause du prix