Atelier Cologne

This is my first review ever on Unilocal.I felt compelled to respond to the folks who report a bad experience with Ross and Felicia. I have been a steady customer since May 2012. There is zero chance in the world that someone entering with the intention of spending money would decide not to spend because of a negative interaction with Ross or Felicia. Both are very nice and incredibly knowledgable. These great products can basically self themselves, but Ross only adds to the experience.

I fell in love with Atelier from a sample with Birchbox. After I cancelled Birchbox, I decided I would make the extravagant purchase online. I ordered online on December 22^nd, 2015. After tracking for a few weeks where my order was «processing» I decided to contact the company. I was told by the assistant manager, Felicia, that there was an issue because my mailing address and shipping address were different. Fine. However, her response baffled me. She told me, «we wait for the customer to contact us reguarding this issue.» Really??? Do you not believe in customer service? In her defense, Felicia emailed me the next day concerning my payment. The funds had been taken out for the purchase and put back in. (Probably because my «issue» with my address.). She said she would be happy to take my payment over the phone or I could resubmit my order online. At this point, it has been nearly a month from when I first submitted my order.
I had had enough. There are plenty of perfumes in the world. I emailed Felicia back, cancelling my order and explaining my frustration with trying to purchase what I believed was a wonderful product. Cancelled she did but ZERO response or apologies for how the company let me down.
Very disappointing experience overall. I still love the product and will cry when my sample is finished. Please in the future, remember that you are there to provide customer service and consumer satisfaction. One positive experience is heard by few and an awful experience is heard by many.

Great store and great fragrances but service sucks. We entered store and the man and woman working there kept going on with their conversation as if they didn’t see us. We were almost sure to buy the amazing oud but we were turned off by their cold reception.

I pretty much quit Unilocal unless what I had to share was an outstanding review of a place or a piss poor one.
This place is my happy place. I’ve been hooked on their line for a while now, and they’ve finally started to carry products outside of their brick and mortar stores which are extremely limited to, well, just one here in NYC. That said, a visit is worth more than online browsing. It is pricey, but this is where «you get what you pay for» is an absolute truth. I have been in a pretty crap mood lately and nothing seemed to bring me out of it. Having had to work all weekend did not bring my spirits up so I took a break and this is where I wound up.
You cannot ask for friendlier people to help you while you try everything in their store and ask a bajillion questions about everything you’ve just tried. I left in much better spirits than when I walked just on the count of their customer service. I’m a very scent oriented person and frankly once you find one you like from here (and you’ll find many!), you will not be able to settle for generic department store anything brand.

I just had the best shopping experience here. Ross was super-​knowledgable about all the fragrances and was patient as I picked my way through the fragrances. The scents are crisp and don’t leave any lingering «plastic-​y» or «soapy» scent. They also do cute monogramming of the pretty leather bottle cases. Terrific place to get yr holiday shopping done.

Super chic little shop super nice staff. The manager DOES know about perfumes. I love their fig fragrance. It’s more green and less milky compared to Philosykos and far less syrupy than Marc Jacobs for men. Got a generous bunch of samples.

As all the reviews state, Ross is the major selling point of this place. I rolled in just to look around and Ross struck up a conversation. After chatting for a little bit, I told him there was another brand that I really liked but could not find. He all of a sudden picked up the phone and started calling places asking if they had it. He went out of his way to help me find a different brand than his own. He closed the deal by offering me some samples of his own which I liked. I will definitely go back any time that I need new colognes. Thank you Ross!

I was so impressed by Ross’s approach to my bf and I when we went into the boutique in Nolita. Literally, I wish I could steal him away bc he’s that incredible. However, I doubt he’d want to live in Ohio :(
I consider myself a bit of a fragrance snob and I don’t mind plunking down the $$$ for something exceptional. If you are into niche brands like Serge Lutens, Frederic Malle, and Byredo go see Ross at Atelier Cologne. I am obsessed with Atelier’s Rose Anonyme and Bois Blonds and my bf, who previously hated cologne, now loves the Figuer Ardent!
Truly a 5 star experience and product.

I can’t even begin to describe to you all how amazing this place is. Ross is so energetic, knowledgeable and just plain fun to be around. I am a regular (from Minnesota) who comes a couple times a year and every visit is just as good as the last. I had to have a couple items shipped home to me and unfortunately they got delayed and then bounced back to the store. Ross emailed me to let me know he would resend with expedited shipping. When I received my box this Monday morning I was ecstatic. Samples galore! He truly HOOKED ME UP. I couldn’t ask for better customer service. This is a MUST stop store for anyone traveling to NYC or for any locals who are looking for their signature scent. You won’t regret it. Ross– you’re the best!
–Fat P and her friend, B. :)

I mean, this place is just wonderful. Jerry helped me out today and he was super kind and genuine. The scents here are totally amazing and worth every penny.

Ross got a cheap and not usually willing to buy right away customer to become entranced buy their perfumes and to buy a rollerball set. I adored the orange and wanted to try out some of the other scents and this was a great deal as well. this almost never happens to me as a customer but Ross threw in lots of other samples and was completely in the products and being helpful. Wow! Thanks Ross.

This place is a gem !
The manager was so nice to my boyfriend and I when we strolled in one evening after dinner. We were lured in by the amazing scents out front so in we went to the shop and we did not regret it at all !
It is the cutest little shop, and the place is not overwhelming at all, with the manager there he explained to me about the brand and scents. I was completely shocked at how light smelling they all were. I am a person who can NOT stand most perfumes esp overpowering perfume, it actually makes me sick to the point where I could almost be allergic. But this brand is light refreshing and I wanted to buy every last bottle. The manager told me that since it is not made with anything synthetic a lot of pregnant women are able to wear it because the smells don’t revolt them or make them wanna barf haha !
I tried out the orange Sanguine and I loved it, the manager gave me a free sample to go and I wore it for two months… I need to go back and try some more so I can find my new scent… their website is also awesome… the samples are so cheap and it is really inviting. Skip Joe Malone even those scents are too much for me, this is the real deal !

I received the Vanille Insensee in a Birchbox and fell in love!!! I ordered the Mermaid box from Birchbox because we were going to the beach this month and I loved all the beachy items but I mostly ordered it because of the small bottle of Cedrat Enivrant. I loved this scent also. It’s so citrusy and very beachy. I can’t wait to use it next week. I enjoyed these scents so much I ordered all of their samples. When I received my order, my Vanille was broke. I was so disappointed. I really wanted to give it to my Mom because I had grabbed a small bottle at Sephora since I couldn’t wait to order it from Atelier. My mother also really loved the scents.
I decided to call today just to let them know what had happened and told them they did not need to send me another one. I spoke with Robert he insisted they make up for it. I truly only wanted them to know it only came in a padded package and maybe it needed bubble wrap. He was so unbelievable wonderful. That may have been the best customer service ever!
I was saving my Birchbox points to put towards a large bottle but now I will order straight from the company!!!
I was already so intrigued with this company and now I am looking even more forward to being able to someday shopping at one of their stores!!!
I will defiantly spread the word on this company!!!

Purchased from Internet through their store. Not knowing where/​how close it was. I will NEVER purchase any other cologne again. This brand concentrates on one thing and one thing only — SCENTS. Not watches, handbags, turtlenecks. Scents only. Price is ABSOLUTELY worth it! You’re doing yourself a disservice buy purchasing any other cologne/​perfume.

So Ross helped us out, and he is AMAZEBALLS! He was super helpful and took all the time we needed to make sure we found what we wanted. We came in to just look, and he did so well we could not, not buy anything. I know double negative. He knows his stuff, and the product alone is great. Everything smells so nice, and they carry exclusive scents that you can only get in France. So it’s nice seeing stuff we can’t get. Will come back the next time I need perfume and colognes. will even order over phone. Thanks Ross and thanks Atelier Cologne!