Knoll

Needed a small but tasteful table and chairs for my micro-​apartment. I love Saarinen design and quality, and had ordered such pieces from an out of town online purveyor in the past but was unhappy with bad service and a 3 month wait. So this time I decided to order from Knoll NYC directly and boy oh boy am I glad I did! Ayano was super friendly and helpful, she answered all of my inane questions promptly. Unlike other merchants you only need to plunk down 50% of the purchase price when you order from Knoll directly, the other half on delivery. My stuff was ready in only 3 weeks. Wright delivery was excellent, in fact they arrived early and called ahead. Best of all I got a great price and free delivery with Knoll’s February sale. I’m ecstatic about the quality and appearance of my marble table and platinum swivel chairs! Fantastic experience all around.

Great pieces and outstanding customer service. I bought a couple of pieces last week and pretty delighted about them. I was attended well and were given all right answers. Which is important because luxury furniture demands attentive customer service and Knoll’s staff definitely provided that.

I love my Saarinen oval marble top table and chairs! Their furniture is so beautiful and so well made and it’s so cool to buy at the showroom. Hunter was very patient and helpful, especially with fabric selections, you can tell they really care about their customers. Great experience all around!

Wanted a comfortable chair for my Manhattan apartment and noticed the Knoll store on 6^th Ave. Hunter and Ayano were both friendly, professional, knowledgeable and very helpful! Ended up buying a Pollack chair. This was a first class shopping experience! Would highly recommend. I may go back and get a womb chair after I get my bonus :)

My client has waited 12 weeks for her womb chair and ottoman with knoll fabric. Wright moving missed her window yesterday, no refund for the $ 700 delivery fee and her chair showed up dirty as can be scene in the photo.
This is the same client that orders the 96″ Saarinen table over three months ago. The same delivery company, Wright, was an hour late outside of their delivery window as well
Wright had zero compassion for missing two windows in a row at a minimum of $ 700 a pop. The killer is you have no choice in delivery if you order from Knoll. My client wants the Saarinen executive chairs for her table but in good conscience I can no longer do business with Knoll and will discourage anyone I know to do so as well.
I have made two phone calls in the last 24 hrs to my sales rep Ryan R with no return phone calls.
I discourage anyone to do business with Knoll who expects any sort of customer service.

the no-​show-​room is a tiny place with knoll much to show, attitude maybe, knoll much furniture, knoll much service and no much attention.
better stay at home and be a knoll show. plop im killing me.