AT&T

Walked into this AT&T location yesterday after going to one in Soho last week, trying to upgrade to the new 6S in black or gold. The soho location didn’t have the gold or black in stock so I gave this one a shot. It was a bit awkward walking into the store as it wasn’t that busy and I was not greeted, so I went to the woman at the counter (who’s name I wish I got). She wasn’t very friendly and didn’t seem interested or willing to help me. I asked her if they had the gold or black in stock for 64GB she said yes. I was looking for some reassurance that it doesn’t matter the color of the phone if I put a case on the back and she responded with «I don’t know, it’s just a phone.» Then proceeded to say «I just want to let you know, you won’t be leaving using the 6S, you will be using your 5C. You have to go home plug it into your computer and transfer everything yourself.» I was pretty confused as to why she was telling me this because I’ve always had my contacts and what not be transferred to my new phone the day of purchase. I asked her why and if this was how all AT&T stores work, she said yes and it’s because their Wifi can’t handle that. Also said if I would like it to be transferred I would be waiting for «5 hours.» I felt really confused and uncomfortable, asked if there are any other AT&Ts in the area and snapped with «yeah there are like 50 on this island.» So I asked if there are any in walking distance and she said not really, ones in times square and one is on 8^th ave and 57^th. Frustrated, I left and went to the AT&T location on 5^th Ave and 47^th, which she failed to mention was in walking distance and they gave me amazing customer service and I’m happy I finally was able to be helped by knowledgeable and friendly reps for once.
Go to the at&t on 47^th and 5^th, much friendlier and more knowledgeable.

Really friendly sales reps! I wish I got my sales reps name because she was so helpful and understanding of my situation.

This review is based on 5+ years of periodically trying to get assistance or merchandise from this location. After dealing with many floor reps and multiple managers, I HIGHLY advise you walk the extra three blocks to the Rock Center location to receive the kind of service and outcome a customer paying so much money should rightfully expect.
My experiences (in a nutshell):
— Experts at saying no kindly
— Notes and records of purchases never put on/​linked to account, starting you from step one when you go to another store
— Out of stock more times than in stock
— No regard/​exception/​extra effort given to customers who have been with the company for 10+ years
— Having to fight with management to receive items due to me under their own company policy at times when they were not able to provide me service within my home.
You will find a gem or two on the easy purchases/​matters (hence two stars, rather than one). But you are far better off going to Apple or the Rock Center location.
Note: every time I’ve gone to another ATT Store and tell them which store I came from, every manager has just said, «oh…I’m sorry.»

Brace yourself for belligerent, indifferent stupidity. This place has no concept of logic or customer service. I’m leaving att tomorrow because of this location. The worst!

Wonderful experience. Ask for Kristina DeFonte. She is very knowledgable and pleasant to deal with,

I had a great service there, always fast and efficient, they seem like they really care about their customers and want them to go back.

I’m still trying to wrap my head around what happened today at this store.
Long and the short of it is just go to the Apple Store. These people don’t even seem to care about making a sale, and apparently couldn’t make one if they wanted to because they have no inventory.
At about 3:45 I walked in looking to upgrade my iPhone. The sales person looked up my account asked me which color I wanted as well as data size and agreed to move forward. Then she said I would need to wait 30 – 45 minutes and suggested I let her call when the phone was ready.
After that whole process she also suggests that I could just go to the Apple Store. I don’t know why the store bothers with this whole process if they are going to send you to another store.
Since I had already spent 30 minutes on it I deicded I would just wait and get the phone there rather than walk to 5^th ave and get into the cue at the Apple Store.
Fine, I went and had a beverage around the corner. 45 minutes later I walked back over and asked one of the other sales people if my phone was ready.
She had not called to give an update and by the time I got back all the sales people looked to be wrapping up for the week.
15 minutes later my sales person comes back. Logs into the system. I ask her if my phone is ready. She disappears into the back again and says they don’t have the phone in the color or storage size I had asked for.
Instead of suggesting that I go to the apple store this time though, she offers to order the phone from another location.
By this point, she has wasted my time in several different ways
1. Offering to sell a phone she could have easily realized wasn’t in stock
2. Going through the sales process and then suggesting I simply go to another store
3. Asking me to wait and not calling
4. Offering to sell me the phone eventually after waiting for a transfer.

size is not always matters. in this small location get the best service possible by a phone store. omar is the man. you know what i mean.!! store in managed to help and serve to customers’ needs, not gimmicky sales talk nor nasty grunts from agents, and the end result is sales for them and great service for us who can not live without phones! working self service machine for do-​itoyourself people without waiting on line!
i can say the store sample and merchandise need improvement on how to and apps availability to try and them buy. but i am sure by reading this those wonderful manger’s are on top of it.
till next month.
thank you omar again. ask for omar and or any other great help!

I wish there was a score for minus!
AT&T as a company is the best example of how not to treat customers. For a «communication» company they are terrible on every level, online, on the phone or in person.
Their pricing and policies are misleading and unless you read every bit of the voluminous fine print you will pay considerably more than you are told and more than other carriers.
I have never resolved a problem with them without. a minimum of 1 hour on the phone, several disconnects and being forced to repeat myself multiple times. If the calls are recorded, does anyone there read notes or review these calls!!!
Doing business with AT&T is equivalent to being forced to stay in a bad marriage… You can leave but it won’t be easy and you will pay $$$ for it.
I’m ashamed at myself for being so stupid to repeatedly beat my head against this wall for 10 years now… In doing business with AT&T I am the definition of crazy. «doing the same thing over & over expecting a different result». AT&T is not going to change. Today is the last straw, I’m out no matter how much it costs me!

This guy was awesome! Super fast! And definitely knew was he was doing! Recommend him 100% oh! And the best is that he only charged me $ 80 to fix my iPhone 5 screen.

Great service in this Att store nice people I was referred by the repair center close to them (SPR & COMPUTER).
Good luck guys.