JJ Eyelashes – Midtown

I will never came back to this place. Their customer service and management is poor. This business is not even honest
I found JJ eyelash from Groupon. I called the number from Groupon and made an appointment with them. But the day when I arrived JJ, the front desk said I went to a wrong location. My appointment is actually at the midtown location. I didn’t know they have multiple locations. When I called them, they didn’t say which location they are. They should tell the customer the location in order to avoid the confusion (I’m pretty sure this is not the first time happen to them)
Then I took the train go to the midtown location. When the lady saw I already have eyelashes, she told me there are $ 20 extra fee to remove. Alright, though I hesitated, Its ok and I accepted the price. But the front staff was very very rude. He said something like, «you should have told us you already have eyelashes! The appointment needs longer time and we all booked. The lady needs extra time to do you lashes, and if the next client come, she has to stop whatever she is doing» at this point, I already felt very uncomfortable. But I’m not a angry person and I decided just let it go and not arguing with this rude staff.
After my lashes were done and I was going to pay, the staff said its $ 30 for removal. I was like WHAT?! The lady said it’s $ 20 for removal. The staff says the lady comes from different location. This location is more expensive than other ones. Excuse me?! The lady said removal was $ 20 to me and the staff was there ALL THE TIME! Why didn’t the staff tell me it’s $ 30? I feel he was intended to not tell me. If it’s $ 30, plus the price I paid on groupon, I would rather to go to my older place doing my eyelashes for refill.
$ 10 extra is definitely not a big amount but I felt like I was robbed and trapped by this business. I paid the money and I decide I will not come back anymore

I recently purchased a Groupon for a Diamond Set after extensive research of reviews. I had a very nice experience and everyone was nice and helpful, but my 100 lashes were put on in record time, I mean half the time of anywhere else I have been, but they looked good when I left so didn’t think much of it. Within one week, almost all my lashes have completely fallen out and it seemed like there were a few fake lashes put on one of my real ones! My friend I was on vacation with also had extensions from a different place and hers still looked great by the end of the trip and mine you could barely notice were there. Disappointing!

My first appointment went so well! I used the groupon for the ruby set of 80 (curly, 9 – 11 mm). The results were amazing– my lashes were so fluttery and full. Every lash seemed to be put in the perfect place. They were flatteringly noticeable and made my eyes pop! I left extremely happy, satisfied and eager to return.
3 weeks later, I made an appointment with Alice for a refill at regular price ($ 90) for the same length and curly lashes, feeling secured and excited. I was incredibly disappointed with the refill results. The lashes seemed much shorter and no where near as full. It didn’t seem to resemble my original set! It definitely lacked the noticeability and elegance, looking more like my natural lashes dolled up with mascara instead of the high end extensions I had. Not sure what to do since it is a refill, I just paid and left.
Overall, I think for the prices here, I wish I felt like it was a less riskier investment. My original set was genuinely amazing, but my refill was genuinely lacking. If I was certain I would get the same results here every time, I would have definitely felt all the money would have been worth it.

Huge disappointment. They screwed up my appointment big time. I used to go to Gia who was terrific but then she left and I tried a few others without loving any of them so I stopped going to JJ. When they ran a promo recently I thought I would try them again after reading about Mika who got such great Unilocal reviews. Made appointment with a male receptionist. Confirmed in a phone call the day prior. I show up and tell the woman who was to work on me that I wanted the thinnest possible lashes because i have weak stubby lashes. I wanted to go a length down from what I used to get because I didnt want to stress my lashes out any but she convinced me to get what I used to get. And I trusted her thinking hey this is the awesome Mika. Guess what? It wasnt. I had the lashes done. When it came time to fill the tip envelope turns out they MISBOOKED me and i had been given another person. Then they explain the guy who took my appointment didnt lock her in and actually she was with someone else the whole time. The manager who called me back said yeah this guy makes a lot of mistakes etc etc this has happened before… which really does me no good at all. They offered me 15 percent off my next visit. Which imo doesnt sound like they are sorry at all. And this would not have been so bad if within less than 2 weeks, the lashes did not start looking a lot more sparse on one eye than the other. This has never happened to me to this degree before even with the people I thought were meh here.

I had Martha — she was quick and sweet. Removal of my (almost new 2 week) set and application of the new one took around an hour and 15 minutes. I have your typical short thin sparse asian eyelashes so lash extensions have been my addiction for the past year, I routinely fill every 2 weeks and have forgotten what my real eyelashes actually look like. I usually get the mink c-​curl 13 – 15 for full mega glam (if I’m going to be paying this much for it might as well get it as outrageous as you can get right?). But Martha advised that since I had been getting them for so long and that my natural eyelashes were so thin and fine I should opt for the silk which is thinner and more suited to my eyelash type. To make up for the thinner lashes, she gave me all 16 length — which look quite natural with the silk actually (see attached pictures). Overall, a good experience even though the eyelash removal at $ 30 I found expensive. The foot massage was great, a great little plus I have not experienced at other salons. I’ll be coming back.

I had a great experience at JJ Lash in midtown — my lashes look awesome and the application was so relaxing, I fell asleep. I’m in town from Chicago for an art fair, and had my lashes done for an event. I am totally addicted now! I Wish JJ Lash had a Chicago branch. I hope to find a local salon that is up to par.

I’m fascinated by how this place runs. They have excellent customer service and the girls are extra well trained. The place is ultra clean, they sterilize all the equipment. You also get a fantastic massage while you get the eyelashes done. Believe it or not, they are very busy and appointment is definitely required. I’ve had Cindy do my eyelashes and she is fantastic, you can fall asleep while she is doing it.

I’m going to keep it simple, honest & to the point. Customer service is the absolute worse! However the lashes are fabulous.
If you want to know more keep reading…
I found this place thru Groupon, great deal! I arrived on time, seen promptly & everything was clearly explained. This was my very first lash extensions experience & I must say I was sold. Then came time for my touch-​up appointment which is when everything went downhill. I take the fault for arriving 15 minutes after my appointment time due to NYC traffic, but I was treated horribly because of it. The attitude from front desk to manager was absurd, very rude and condescending. Also, they charged my card double what I would’ve spent and refused to refund me. I ended up calling the police to rectify the situation! Can you believe it had to go that far? (Side note, NYPD is amazing!) However, It’s safe to say I will NEVER return to a JJ salon. This is no way to treat a customer and thankfully there are plenty of other places to go.

Great quality eyelash work, zero pain, placement was the perfect distance from my eyelash line, lasted 5 weeks for me, but pricey!

I’ve been a loyal client since 2014 and have been seeing Karen every 2 weeks for my refills. On occasions when my schedule doesn’t work, I had to see other technicians there but they just were not good as Karen. She is so meticulous and I seriously can’t find another technician as good as her. In fact when she momentarily left to the Soho location, I was frantically searching for another eyelash extension shop nearby because its either going to be Karen or no one for me there. I was SO RELIEVED to hear when she came back to the midtown shop and continue to see her every 2 weeks for my refills. Thanks Karen for always making my eyelashes so beautiful!

Yumi did a great job! I think it’s worth it if you have a coupon, but their full price is a bit too high. And their location is a little janky/​run down. It takes an hour to apply the diamond set, which realistically shouldn’t cost over $ 90. Considering that it costs $ 190 for my highlights at a higher end salon like Bumble, that take nearly 4 hours.
If you have a coupon, go for it! It’s nice to not need mascara :)

I am barely ever the person to write a really bad review but… wow. I am not kidding you when I say they fell out in 2 weeks. No, I didn’t get them wet. No, I didn’t pick at them. I have gotten lashes from many places in the city and they often last for at least a month on me. Same thing happened to my co worker who came with me that day. Maybe their glue had gone bad? Lol. Not only that but the woman who did them kept sticking and unsticking the adhesive under the inner corner of one of my eyes until it teared up. She then said «You have very sensitive eyes.» Well, the five other places I’ve been to would disagree.
That said — spend those big bucks for this process on WINK.

Great place! Very clean, super nice front desk and Stephanie does the best job! I highly recommend it!

Coming from Los Angeles a couple months ago, I’ve been anxious to find all of my «people» here in New York — a good dentist, a reasonable dry cleaner, a trustworthy hairdresser, etc. — and sadly, the eyelash game in NYC is just not up to L.A. standards yet.
To be clear, JJ Eyelashes has a lot going for it: they book appointments online and their aestheticians are skilled. I go to Mika and she’s great at what she does.
The problem is that, unlike L.A. where eyelash extensions are EVERYWHERE and therefore competitively priced, New York has yet to catch up. Therefore, every place that does extensions has this RIDICULOUS tiered pricing structure, where you can get lame, thin lashes for $ 90/​fill, just-​OK lashes for $ 120/​fill, or standard lashes for $ 150/​fill. So, really, in New York, eyelash extensions are $ 150/​fill, which is $ 60 more than they cost in Los Angeles, where they give you GOOD, THICK MOVIE STAR LASHES for $ 90/​month. At JJ — and every other lash joint in NYC — you have to go every 3 weeks. That ends up costing you $ 2,600 a year, versus what it should cost, which is roughly $ 1,080.
I find it very difficult to pay so much more for less, and unfortunately, this is just how these places operate. And, of all the places, JJ seems to be one of the best.
Just be forewarned of what you’re getting yourself into money-​wise if you go down the road of extensions — and if you miss a touch-​up within the three-​week period, you’re back to paying the full set amount. Lashes should last a full month before needing a touch-​up. I’ve done lash extensions for 4 years in L.A. and have gone 4 – 5 weeks in between touch-​ups. In New York, you really feel nickled-​and-​dimed by the process.
So much so, that I’m likely going to switch Latisse and mascara soon!!!

This review is for their business practices. I have been a loyal customer for 2 ½ years spent 1,000’s of dollars here. I have always booked my appointments with Karen ONLINE, never had a problem. Until last week. I booked an appointment online like I always do, I received an email confmration. I couple days later the receptionist calls me and said someone else has the appointment you booked??? and goes to say well its the website blah blah, which is a bunch of BS. I never had a problem booking through the website. Today I find out the receptionist didnt know I was a regular costumer of Karens so she booked someone else and THEREFORE I WAS BUMPED.
Whether or not I am a loyal costumer, what kind of business practice is this? If someone books the slot it’s booked, they bump people for regulars? Be aware everyone of your appointments especially if you have a special occassion booked. They bumped me and offered me nothing for my inconvenience. It just like a whatever type of attitude. If it ever happened to me again I will no longer be a costumer of JJ Lashes.

Sooo, I didn’t want to write a review until a week after I got my lashes done and let me say I am super super happy with my lashes! Barely any have fallen out. It was my very first time getting eyelash extensions done and it was such a great experience. I found them through groupon and got the diamond set. Heather did my lashes and is super sweet. She was helpful in helping me pick out the best length for me. I wanted something natural with a bit a drama. We picked out the j curl size 11,12 and 13 with a bit of the cat look. I must say being a mother of 2 and step mother of 3, I wake up looking refreshed with no makeup done. The lashes really brighten up my face. The procedure itself was relaxing. I fell asleep AND got a foot massage. Love love love this place and will definitely go back. :)

Amazing experience… yet again. Book with Young if you can, she’s the best! Consistent service, cleanliness and worth every cent!

So here it is 4 years later and I am still addicted to JJ Eyelashes. Thanks, Thanks a lot.
While some things have changed — my girl Gia is gone and I no longer go to Midtown — Some things remain the same — the beautiful job JJ does. I now see Olivia in Soho and I am just as happy as I was when I wrote this review yeas ago. They still do great foot rubs during the service and I still fall asleep and yes, sometimes I still snore. Olivia doesn’t even flinch. Thankfully lol
what started as a treat has now become mandatory in my life.

I’m sort of new to eyelash extensions so I thought I would do some researching on Unilocal to treat myself to a nice set. I booked an appointment with a technician whose name was positively mentioned throughout many of the reviews here. Before I go on, let me just mention that she was very helpful and knowledgeable, gave me some suggestions but was not too pushy.
HOWEVER, the application process was not as gentle as I had hoped for — far too much picking and twisting. Within a day, three lashes already fell out and mind you, I was super careful with them! I’m currently into week two and my lashes keep twisting, going into my eyes, and feel painful at the roots (?) to the point that I have to pluck them off!!! I know you’re supposed to get them professionally removed but I just can’t stand it until then. I don’t have much experience with this but I’m pretty sure this is NOT what it’s supposed to be like!
Ruined my natural lashes. Will not be returning.

The black diamond set opened up my eyes and made them more beautiful but still looking natural.
The salon is feminine calm and clean, the service very friendly. My technician «Heather» (I certainly recommend her) was very good and I definitely will come back here again for a refill.
I am so happy with the results and recommend this salon to everyone who is looking for to add extra’licious to their eyes and prefers natural look.