Unlimited Biking

Very dishonest. I saw an add stating that they wanted to sell off some of their bikes, so I called to confirm details about the bikes, pricing and availability. I showed up at the local a couple hours after the call. The bike was missing some of the features described, needed new tires and they demanded a much higher price than I was given on the phone. When I mentioned this to them, they were quite rude. They did not even apologize for the «misunderstanding;» they basically just told me to buy a bike or get out. A lovely waste of my time. Given their dishonest and disregard for common courtesy, I would not recommend dealing with these guys for anything, be it rental or purchase.

Easy to join and to reserve a bike, plus they don’t penalize for canceling reservations at any time. But stay away because they will NOT, I repeat, will NOT cancel your account properly and will continue to charge your credit card. I had to go through my credit card company to dispute the charge and get a refund. Prior to that, I called to cancel and the girl tells me I have to show up in person with ID, which I did, and the owner tells me that I need to send an email. I did that too, but still no cancellation. That happened to two other people I know. This is a dishonest and disorganized business.

I typically don’t write reviews because I’m not exactly the most eloquent person.
But bad business practices needs exposure…
So overall, their service is actually not bad. I subscribed to their 9.99 a month deal so I can borrow a bike couple times a week to go biking round central park. (my apt is too small to fit a bike) Their bikes aren’t bad, but aren’t good either. I had some bikes with gear issues (won’t go into 1^st or last gear), but otherwise they are good for a casual ride.
My issues comes from billing. They suddenly stopped billing me monthly during the approach of winter so I thought my subscription was cancelled. That was fine since it got cold anyway. Suddenly, they charged my credit card for 4 – 5 months at the end of winter. When I called, all they can offer me was an explanation that they had «web issues» and that they had to charge for all the months prior that their system has missed. So effectively, I was penalized for some error that occurred on their side. I would have bitten the bullet and paid for a month, and then cancelled my subscription due to ignorance on my part, but not receiving any sort of notification of «web issues» and then charging for the whole winter seems a bit shady.
I called couple of times per week for a month. The guys at the Central Park location even notated my name near their desk, since they recognized my name and my situation immediately after a few calls. However, they couldn’t do anything since this was a «management issue» which the ownership needed to become involved in (who apparently never checks his\her messages and gets back to irate customers). I gave up after a month of trying to get any sort of constructive response.
Thererfore, 1 star. Sad face.

Terrible service, they automatically billed me $ 99 (an outrageous price) for bronze yearly membership when their online pricing states $ 49. I called and emailed numerous times to ask them to refund my credit card for the past 3 weeks. I still have yet to see any refund. Disappointed… as I thought since the new management they would have everything organized.

You can negotiate the prices here. Locals will get discounts. Just have to know how to do it ;)

Easy to join, they provide you with a helmet and basket, the staff is knowledgeable and friendly. You can ride for up to two hours, a hundred percent better than citibike

Easy to sign up, easy to reserve a bike. Bikes are decent, with 6 – 7 speeds, better than CitiBikes for sure. I usually ask for a boy’s bike with the horizontal bar because it’s a little lighter and stronger. The place is co-​located with Central Park Siteseeing where a lot of tourists rent the exact same bikes for a lot more.
How it works: You make a reservation online at home. You walk to the counter, tell them you made a reservation with Unlimited Biking, they look you up on the computer, you sign a waiver, you go to the bike guys and tell them you’re with unlimited biking and they give you a bike. The staff are very nice. You can get a basket, lock, and helmet free with your reservation. The helmets are ok, but I’d rather bring my own.
Monthly fee is just about cheap as one rental, so it totally makes sense if you like going for long bike rides in Central Park and don’t want to own a bike yourself. Yes, it’s more expensive than a CitiBike, but with CitiBike, you can only have a bike for 45 mins at a time.

My boyfriend bought a deal on groupon like 2 – 3 months ago, and we finally had the time and good weather to go biking. The deal was around $ 30 for two bikes for 4hrs. We made the reservation as they request on the confirmation you get after purchasing the deal (though it seemed like they had plenty of bikes available and they didn’t check the reservation anyway), and after sitting for like 3 hours at the movies we headed out to 56^th St.
There were 2 guys right at the entrance, they were receiving some bikes from customers, and almost yelled at us to MOOOOVE, go to the main desk/​counter to buy our passes (the space is tiny, and they had put bikes everywhere, but it’s not our fault you have so little space for walking in there).
The guy at the counter was ok in terms of friendliness, we signed for the bikes (they have a $ 2 bike insurance that we didn’t opt for as no one explained what it would cover), left an ID, and headed towards the door where the same overworked guy handed us the bikes. While entering I grabbed a flyer that said they give you free basket, helmet, and chain-​lock, but this guy gave us the bikes and waved us goodbye (only my bike had a basket). I had to call him back as we needed a chain-​lock. He gave me a «ah, really now?!» look and fetched me one.
The bikes were ok, didn’t look that much used, breaks working great luckily, don’t know how many speeds it had as we only used up to the 3^rd one. They have an over 15min lateness policy, if you come later that 15min after your time is up you have to pay, can’t remember how much but around 10 – 15 bucks I think.
When we handed the bikes over the guy didn’t even ask for the chain-​lock, as they didn’t write down who got one. I could have easily taken it as a souvenir. We also had to pay $ 5 in taxes when we got back. We got the ID back and made a silent agreement of not renting from them again.