Jill Stuart Offices

This is the worst customer service that I have ever encountered in my life. Do not shop here! I ordered a dress from the website to wear as a bridesmaid for my friend’s wedding, and since Jill Stuart sent it out «no signature required» via fedex, it was left in my apartment lobby unattended and stolen. I spoke to Jill Stuart customer service and the supposed «manager» Sheila Yen screamed at me for 20 minutes that it’s too bad and that I should leave them alone because it is not her fault. How is yelling at your customer good service? Honestly, this is just terrible business and it is unacceptable to treat your customers this way.

I’ll preface this by saying, I’m a thrift monger, but Jill Stuart designs had me shelling out more than I ever had for a single piece of clothing. I was looking for «the dress» to wear for a special occasion and I had been taking my girls shopping with me in desperation for about 4 weeks. They kept suggesting stuff at places and I went to more than one mall in more than one area to find nothing that captured the feeling I wanted to have in that moment where I wear said dress.
Finally in an act of desperation I am surfing the web when I come across this most amazing dress, and without hesitation, which I normally have when I want something that costs a large fraction of my rent, I just buy it.
I think it is the most expensive item that I own in my entire wardrobe, and that is saying a lot because I am the girl that just buys a ton of clothes. It costs more than my leather jacket.
But when I finally received my classic wonder-​dress, it fit perfectly, and it just made me feel good. It was well tailored and worth every penny. Jill Stuart you made me feel pretty.