LOFT

I normally don’t review stores, but I just love the Loft and this location is my favorite! For starters, it’s walking distance from me and the largest loft I’ve ever been in. They always have really cool window displays that contribute to that Time Square pizzazz.
Even though this location is usually pretty busy, the store itself is really organized and there’s always plenty of staff working. You never have to wander too far if you have a question. Also, the employees are really friendly and genuinely seem to enjoy their job. I never experience any of that typical retail sass you can sometimes find in NY. The quality of the clothing is really superb, I own several dresses and pants and they’ve all held up with no issues.
A few helpful tidbits:
–If they don’t have your size they’ll order it for you and ship it to you for free
–Don’t ever buy anything full price here! They constantly have sales ranging from 40−60% off
–If you do buy something full price, and then it goes on sale, they do a price adjustment within 7 days.

Excellent customer support. Very kind. A bit pricey but very helpful for petite sizes

Aaaah, the flagship. This Loft is THEEE Loft. This Loft is the flagship, mainly because it’s at the crossroads of the world… also because the corporate offices are right upstairs.
Considering the massive size of this spot you would think they had everything. Sometimes it’s hit or miss. I usually only come here to return items but recently I was able to come in and exchange 2 pairs of pants for some that fit. The thing with shopping online is that
1. everything is less than in the store
2. they usually have things in the store
3. there is always a sale. ALWAYS
The only thing is that a lot of the clothes fit weird and I almost always have to return a majority of what I purchased. I was surprised that they had my size in stock when I wanted to get more items and that the manager was nice enough to make it an exchange, even though the pants weren’t on sale (but they always are!!).
The sale section is meh. I don’t think I’ve ever bought anything from there. The better sale section is at the Loft downtown on Broadway. Tiny store, but great sale section. I really stay away from mass produced clothing, but Loft has pants that fit me so well and the price can’t be beat.

It’s the Loft flagship store so I was expecting a greater variety and selection of merchandise. However, there seemed to just be a lot of empty space and nothing different from other Loft stores I’ve visited. The sale section was practically non-​existent and not one staff member greeted me or asked if I needed assistance.
I happened to stop in while roaming Times Square looking forward to seeing what the NYC Loft looked like and to score some deals. Eh, it was okay, not great and I left empty handed.

I’ve never written a review for a chain clothing store before, but this Loft location is really outstanding. The staff manages the high volume of customers very well — the store was perfectly tidy, multiple associates helped me with bringing my clothes to the fitting room and bringing me new sizes, and check out was smooth. The manager Natalie really went above and beyond, juggling many tasks with ease. And if the sales available today were any indication, they often have great deals.

Up the block from me, I stroll in at least twice a week. I enjoy their sale section for work appropriate attire. There is always a sale 50% 60% and the 88 rack. Where else can you get stylish work pieces under $ 30 or ever $ 20 bucks. I’ve even scored a black dress for $ 4.88 shh. my secret. I bought one for me, my sister and friend… LOL…seriously it’s a great place to stop in on your lunch break.

I have been to many Loft stores in Queens and Manhattan. This particular day, I went to loft in times square. I picked out a few things to buy and went on line to pay. The computers went down, the cashiers explained the situation, and had no idea how long we would be waiting. While we waited, the employees were apologetic, you could see they felt awful about making us wait. We were all given 25% off cards which we could use at any time. The employees were very nice and sympathetic and hated to make the customers wait for the problem to be fixed. Turns out, the computers came back 10 minutes later and all was good. The employees at this store really knew how to treat customers. It was a pleasurable experience… and I got my purchase with the discount! Thank you Ann Taylor Loft!!!

A large Loft store, but in many ways the high ceilings and large spaces felt almost empty (even with the crowd of tourists within). I’m not sure if that was the intent of the design, but the store felt less warm than others that I’ve been to with my wife.
She looked around a bit, and was less excited compared to others she’d visited recently in other locations where the service was more evident. Could it be we stopped by too early? (pre-​lunch on a Sunday?)

This is the best Loft I’ve been to in the city. By best, I mean it’s massive and has the most stuff. That being said, it’s located in the Seventh Circle (Welcome to Times Square, babes!)
Is it worth it to come here if you’re not already in Times Square? Can’t say (I work in Midtown so I’m already in the area), but I can say that if you do come here, you’ll be (happily) overwhelmed by the amazing, surprising well-​organized Sale section. I came in, was only intending to shop for 30 minutes, and I walked out well over an hour later — there was just so much to go through and I didn’t want to miss out on a great sale!
The staff is really hit or miss. Two sales associates were blatantly rude and abrupt with me, while one was sweet and another went above and beyond the call of customer service (Example: I’ve been on the hunt for a good pair of jeans and when I found ones that I liked but weren’t in the right size, I asked her if she could get me a different size and any other jeans in my size because I really liked the fit (I was in the dressing room by this point.) She brought me back five pairs of jeans to try and one of the ones she brought me was one I hadn’t picked up, ended up loving and bought! I wish I knew her name because she should get an «Employee of the Month» or whatever.)
Sidenote: The dressing room line moves surprisingly quick considering how busy it is.

The Petite section of Loft, especially at this location, is my SAVIOR. I have a hard time finding fitting professional pants, and I have found the most perfect most professional most chic pants here. The staff is very friendly, helpful, and honest. The actual store is large, glossy, and clean. I just love browsing. Also, their jewelry is really fun and colorful yet chic. Checkout was quick even though there was a decent line.

I’ve just received outstanding customer service at the Times Square Ann Taylor Loft, I must Unilocal about it. I’ve been a customer here for years, the clothes are stylish, the service is always very good. I generally buy my clothing in the store. Over the weekend I received a discount code via email, I purchased a dress for delivery to my house. The dress looked great, but as I began my train ride into Manhattan this morning, I noticed two industrial staple marks in the front, upon further inspection, I discovered their matching set in the back, right below my tush. I reached out to customer service online. They told me to mail it back and wait 3 weeks for damage determination and a new dress. I found this unacceptable. I walked into the Times Square store wearing the dress, and was immediately met by the manager Christine who jumped into action and pulled a number of dresses/​jumpers for me (they didn’t have the dress I bought in the store) and put me in the good hands of Angelica who accessorized me. I walked out in a new outfit (with no holes) and Christine took care of the damaged dress. I’m thrilled and in awe of how above and beyond this manager and her team went in insure this longtime customer, remained a happy one. Kudos, and many thanks.

I didn’t realize there was a Loft location here til I browsed on Unilocal the other day.
I read in other reviews (of other locations) that the sales people are pushy about signing up for the credit cards, or that salespeople were unhelpful. But not here.
During my visit, a salesperson ‘welcomed’ me into the dressing room area on two different occasions, and once when I came out of the dressing room, I saw her giving careful advice to another customer (ie; looking at an outfit with a critical eye).
In general I like the clothing though the bright colors scare my inner New Yorker. I walked away with three pairs of cropped pants that fit me wonderfully. As a petite, it’s hard to find pants that fit. These are the first pants I’ve bought in years!!!

I really like the clothes that they carry, and I’m usually quite satisfied with the customer service. But today was very disappointing that I absolutely had to write this review. A very nice guy helped me to find the size that I needed and I ended up buying a jacket. When at the register, the cashier was absolutely SHOVING THEIR CREDIT CARD DOWN MY THROAT. At first I asked if it was a credit card (or a points card), she didn’t answer yes or no, «well it sort of it, but not really». she started. «you can pay with your Visa card right away and use our card and get all the fabulous rewards…». «it is a points card, really.» she was further confusing me. «I will just need your ID», «Could you please give me your ID?» she asked… It was a nightmare experience. I then realized that it was in fact a credit card, because I saw a mastercard sign. she wouldn’t let me leave forever. «Well, why would you not want to open a card with us if you are shopping here?». and she went on and on without letting me pay and leave. and almost shamed me for being stupid and not taking advantage of a FANTASTIC opportunity. sigh, still love their clothes though and will continue shopping there. I think their managers should give workers a break and not require them to force their cards on customers.

When I want cute dresses that claim their work appropriate (but aren’t) then I head to this LOFT that is the mecca of most the LOFT’s in NYC! It’s huge, has a great petite section, and it’s right off the 42^nd Street subway so it’s really easy to get to no matter what train you take!
Only complaint would be the hit or miss way the dressing room attendants are staffed. Sometimes they are quite phenomenal and helpful, sometimes they just look surly and sour about being asked the smallest thing («um, does this come in any other colors?» «no.» *awkward silence*).
I go here because they have great deals on stuff, and cute clothes for spring and summer (winter and fall are not their forte’s). Thanks LOFT, for making me a bit more stylish!

And I thought Ann Taylor was for old ladies…
But I have to say I love this store! They have a ton of different sizes and I was able to find what I was looking for relatively quickly despite it’s bigger layout. The staff here was helpful when I was trying on clothing. They had a mountain of clothing that needed to be folded/​hung and put back but they still checked in on me and asked if I needed sizes.

I’m not sure why I keep coming back here. Maybe it’s the lovely window displays or the constant 50% off sales. Or the fact that I have to pass this place on my way to and from work. Whatever it is, the place keeps luring me in. Don’t get me wrong, the clothes are beautiful and the quality is decent, but nothing seems to fit me properly. The pants sag at the crotch and the shirts always fall wrong on me.
Chances are I will be back. They will have another 50% off and brightly colored store displays to blindside me.

Awesome, spacious location. There are always awesome sales going on and the staff is super friendly.
They have a large selection of shoes and dresses at this location thank god.
I wish their dresses weren’t so expensive.

Ann Taylor Loft is reliable and shiny, and one of the only places in Times Square that doesn’t mostly annoy me.
Plus, when I walked in last week, nervous for an interview the following day, Jillian immediately took the position of my friendly stylist and gave me lots of personalized advice, conscientiously pulling blouses she thought would look good on me, and coming back to check on how I was doing.
High quality, personalized retail customer service at a store where I can get a professional, attractive top for under $ 50? Yes, yes please.
(And I scored the job, so I’ll be back to visit Jillian at least a few more time in coming weeks!)

I fell in love with this brand while on my US trip. Tailored, good quality work clothes, that fit me, at a reasonable cost? Who could ask for anything better?
I like that this location has fantastic selection and a large portion of the styles are also available in petite here. The downside is how busy the store can be — right on the corner of Times Square does anyone expect anything different? Anyways, even with how busy it was, the sales staff were very attentive to my needs and ensuring I had the right sizes in all the styles I was trying on (I must have been in the fitting room for at least an hour). During my trip I returned back to this location twice more with friends and both times the staff were friendly and some even recognized me.
As I walked everywhere in NY I cannot comment on parking, but my best guess is that it is a nightmare so best to stick with the Subway or walking.
Cannot wait for my next trip back to Loft!