Irving Cleaners

These people have no conscience. They charge well over market prices for mediocre service which is why I only used them once.
I brought a fur coat and a jacket in for them to store (because my dry cleaner doesn’t do it anymore) and repair a small rip on the coat’s arm seam. They poked it and asked me if it was real fur four times. It’s a very nice sheared mink. They were thinking to fix it on their machine instead of getting it properly done. They then spoke in their language for about ten minutes and came up with a «special price» of $ 295. I could not leave fast enough but I did tell them they were delusional before running away never to return! I took it to the fur district and they are doing it for $ 140 for both pieces.

i have been using Irving Cleaners for 8 months now and frankly I am puzzled by the bad reviews I have seen. Their work is good, their pickup and delivery prompt. They go out of their way to call when they notice a stain or a tear that they can either repair or feel cannot repair, so why clean it? Very courteous and friendly.
We dry clean quite often and are perfectly happy with Irving Cleaners. Perhaps the bad reviews cam under different management?

Very rude and crappy customer service… when I asked to fix a zipper on a pair of pants, they did. But it soon broke after that and went back and demanded to fix it right. Then they implied maybe I was overweight for the pants? Really? Maybe because it was shoddy workmanship and using a cheaper type of zipper than the original one? No, they blame it on the customer. Plus they are overpriced. Do not go there! Plenty of better cleaners elsewhere.

I’ve been going to Irving Cleaners for 6 years and have just decided to switch to a new one. Under the old management Irving Cleaners was great (I miss Paul!), but it has declined under the new management. My clothes have always come back clean and it’s conveniently located for us, but after their recent loss of an item of my clothing and their horrible handling of the situation, I’m done. They misplaced my shirt and when I asked them about it they told me that «they don’t make mistakes like that» — which I know isn’t true because they’ve given me other people’s clothes in the past, in error. They also told me repeatedly that I should look in my closet again because that’s likely where it was. Anyway, they refused to reimburse me after I replaced the shirt and after two months going by I got a call from them this weekend that they found my shirt and I could come pick it up. I’ll go pick it up, but it’ll be the last time I set foot in Irving Cleaners. Really disappointing.

Ugh. This was the nearest wash and fold, and we used them for 3 years. The laundry never smelled good, and It burned me to no end that they couldn’t be bothered to fold the socks that did actually match.
Not to mention that the number of unmatched socks we got back could circle the planet.
The service was inconsistent, ranging from really nice in the beginning to really obnoxious more recently. It was the latter that made us stop using them. Shockingly rude, especially considering the amount of money we’ve thrown at them over the years.
Not good.

I used them for the first time and unlikely to use them again. I had them patch a small tear in my jeans for which they charged me $ 15 based on «how much work it would take». I was shocked, my mom
was a seamstress for many years and I know that patching up jeans take all of 5 mins! They also repaired 2 small holes in a sweater — one of the holes was repaired just fine but the other one was not great. Plus they were more expensive than others 2 blocks away.
I used them as they were convenient and on the way to work. For dry cleaning they were fine but I wouldn’t use them for any repairs. Over priced and not even that good

I have been using Irving Cleaners for over 6 months and couldn’t be happier with the service! Every interaction I have had with the manager is lovely and my clothes have never looked or felt better.
They go the extra mile in their service. I have never had a cleaners do what they do. Not only does the manager know your name, which makes every phone call a lovely experience, he also texts and calls to let me know if i accidentally put a dry cleaning item in the normal wash+fold wash. He also texts pictures of laundry clothes if I want them to be hemmed if they notice a small tear. This is something no other cleaners has ever done!
My Sferra duvet has never felt softer since I began sending it in for a cleaning with Irving Cleaners.
They are quick and extremely attentive with everything they do. I have lived in the neighborhood for over 6 years and have had clothes ruined or lost by past dry cleaners. My only complaint is that I didn’t switch to Irving Cleaners sooner!
Wonderful experience every time!

I have been using Irving Cleaners for the past year and it’s been an absolute wonderful experience. The new store manager Henry is happy and much more accommodating than the previous store manager. They’re always very quick for pick-​ups and laundry processing. They do a great job with my no-​dry clothes and dry-​cleaning. I would recommend anyone to use Irving Cleaners.

First, this place is under new ownership in the last 12 months. The new owners are borderline criminal and DEFINITELY inept. Make sure you ask for a breakdown of your bill – I have caught them twice overcharging me for services I didn’t ask for. I was then promised a credit which they conveniently failed to apply to my next two trips; it was only applied after I asked them to remove my credit card from their files so that I could pay upon pickup.
As for quality of service: Sent in two dresses for dry cleaning that came back with white smudges all over them. Oh, and they have TWICE lost my laundry for a period of more than 24 hours. And the kicker? They are RUDE and unapologetic. I will lug my laundry and dry cleaning to the next nearest cleaner rather than give them the satisfaction of my business.

Worst experience with a dry cleaner. Never ever ever take your clothes to Irving Cleaners on 19^th and Irving… they ruin your clothes and then ridicule you and try and blame their mistake on you. The woman who claims to be the owner is rude and nasty and has the worst customer service skills I have ever encountered. Absolutely ridiculous.

They picked up our dry cleaning bag with a brand new Rebecca Taylor dress and a few other items, but the dress did not come back with the return delivery. The nasty woman at the front desk denied every having seen the dress. After giving her a description of what the dress looked like (there was leather trimming) she said they never would have accepted a dress with leather trim. It seem clear that the dress was either lost or damaged. To make matters worse was how defensive and rude the woman was during the inquiry. We will not be going back here ever again.

Warning! Do not use them. They have lost three pieces of cloth ! They are not helpful, they are nor professionable, they are pure awful!!!
I’m sure they will be wearing my cloth in their home town.

Still an awful dry cleaner. I encourage you to try others in the neighborhood!

Avoid if you can. Terrible customer service, have to bring clothes back many times, keep raising prices even though nothing changed.

Great neighbohood spot where everyone (Paul) knows your name.
Never any issues. Great service. would recommend highly

My neighborhood dry cleaners. It’s the cheapest in the area (I did the financial analysis on Excel… I know… ridic), and the friendliest owner.

I work nearby and needed alterations done on my bridesmaid dress. I have never really found good tailors that I like and so I figured it didn’t matter where I go. The counter guy was polite and the tailor is this petite woman. She was fast and understood what I wanted. I wanted the dress done as soon as possible and when I came back the next day, it was done and the job was flawless!
I have tons of clothes that need tailoring and I’m glad I wasn’t disppointed. I will be going to this tailor from now on!

Do NOT go here. The clerk there is the worst human being on the face of the earth. Insane and a liar.

Do not let them touch anything of value or fine fabric. I brought them a perfectly unblemished BRAND NEW $ 400 Sferra ivory matelasse bedspread for drycleaning. Not only did they PUT stains on the bedspread, they tried removing the stains — that they put on it — three times. Each time it came back new stains in addition to the ones before. The shams had small slight stains on the back but I decided I could live with them while they worked on the bedspread.
Finally when I got it back the third time, it came back shrunken and the fine texture of the fabric was ruined and there were discolorations of white among the ivory color. It went from being soft, smooth and fine to all scratchy and puckered. I had a friend take a look at it on my bed and she said she thought the bedspread and matching shams were totally different fabrics.
Although Paul, the guy behind the counter, vehemently denied that his warehouse people washed it in water, I had two uptown bedding experts agree that exposing it to water and dryer heat was the only way metalasse would shrink and change in texture. No wonder Paul had the bedspread delivered (he admitted to seeing it when it came in and noticed the fabric was different) instead of calling me to come in to see it personally. Not only would Paul continuously talk over me when I tried to talk, he had the gall to tell me that I was a liar about it being brand new and insist that they didn’t ruin it (to him, ruining it would constitute ripping it in some way, not ruining the feel of the fabric). Every time I said something was wrong with it, no matter what it was, he would immediately deny it.
He even refused to acknowledge that I brought it in brand new until I reminded him that he unpacked the packaging from the shams at the same time I brought in the new bedspread — and that the reason I brought the bedspread and shams in the first place was because when I opened it up to see how it fit on my bed, the chemical off-​gassing was giving me dizzy spells and that I wanted the organic drycleaning to remove the smell and make future stain removal easier. Ah, finally remembered that (once he allowed me to finish a sentence).
To add insult to injury, he egged me on to take him to court, saying the judge would just laugh at me, but refused to give me his name and the name of the owner for 5 minutes (he finally told me his name but not his boss’s). It was a nightmare of unreasonableness and lack of professionalism, to say the least.
BOTTOM LINE: If they ruin your stuff, you’ll be insulted beyond belief and they won’t take responsibility. In addition, they may refuse even the most reasonable compromise, such as returning the cost of the dry cleaning.
ALSO NOTE: they are not registered with the Better Business Bureau. Being registered would also have made it easier for me to find out his boss’s name and save 5 more minutes of Paul’s CYA antics. If I could have given them 0 stars I would have.
Another thing, I brought them a beautiful Tahari polyester wrap dress specifically to get out underarm stain odors. (Polyester is notoriously hard to get out any sort of body odor.) They said they could do it when I dropped it off. It was returned to me with the odor intact and they said they couldn’t remove it because the manufacturer of the odor removing chemicals is no longer in business. The only thing they did get right was hemming a few pairs of my jeans.
They say whatever is convenient to cover their asses. They don’t care. Meanwhile, you pay the bill plus the cost to repurchase whatever they’ve ruined.
P. S. Paul the counter guy doesn’t think that anybody relies on Unilocal for reviews…
GO ELSEWHERE!!!

Wonderful people & excellent service. I’ve tried virtually every dry cleaner in the area and moved on for various reasons (heinously overpriced, damaged my favorite sweater, surly customer service), but I’ve been going to irving for the last 6 months and love ‘em.
Also awesome: if I have something picked up and they don’t know if it’s dryclean or wash & fold, they always call before charging me. Would love it if other cleaners in the neighborhood followed suit.