Harlem Vision Center

I started out going to Harlem Vision once maybe twice a year then I skipped a few years. Got a reminder text that I was overdue for my annual exam, didn’t think they would’ve missed me! Dr. Benzoni is the «BEST» They have state of the art equipment, quick turn around to pickup your glasses and the staff are great especially «ERIC» VERY PROFESSIONAL & down to earth CUSTOMER FRIENDLY, MOST IMPRESSIVE HE KNOWS HIS STUFF! VERY INFORMATIVE! REASON I GAVE HARLEM VISION 5 star rating! Keep it up and I’ll keep coming!

I was seen as a walk in at the last minute and my wait time was less than an hour. I got an eyeglass and contact lens exam. I believe Natalia was the young lady that assisted me in picking out my glasses and she was very helpful in letting me know what was covered by my insurance. The staff is very friendly and approachable. I would absolutely refer people to Harlem Vision center.

It’s in a great location have very nice frames to pick from and the optometrist are so pleasant but once you leave there office and deal with choosing your glasses please wait for one of the younger ladies there so helpful don’t go to that new girl jen she so rude and obnoxious makes you wanna go to another vision center she needs a customer service training. Getting new glasses should be an awesome experience.

Jennifer customer service was great but I won’t be coming back. I went there on a Saturday to get my eyes examined. My appointment was at 1:45 I wasn’t seen by the optometrist until almost 3. After the examination I was able to sit down and sort out the prices. I gave my deposit so they can go ahead and start my lenses. Over the weekend I change my mind about getting the glasses and decided to just stick with the contact lenses. They’re closed on Sunday so I called first thing Monday morning. I spoke with the receptionist and she informed me that my lenses were almost done; so was too late to cancel the order. I was a little thrown off because I’ve never had my glasses completed with such speed. Fast forward to today (Friday) I called to see if I could come pick them up. The receptionist (someone different from Monday) looked up my info and told me they would be ready next week. I don’t understand how they’re almost done on Monday but still need another week. The first person I spoke to for whatever reason lied about the status of my order.

I’m not happy with my new glasses. I paid too much and the so called signature brand of my new glasses were made in China and the case really looked cheap! A knock off Tory Burch!

Though my doctor was extremely friendly, the service was terrible. I waited for 2 hours past my appointment time just to renew my contact prescription. The same thing happened the day of my follow up appointment. Several walk-​ins were able to get seen before me, and they spent much of that time looking for people who had signed in and left.
Definitely looking for a new eye doctor now.

This place wasted my time. They canceled my appointment then after a month I show up early to fill out all my paperwork and wait for an hour only to be told that they can’t check my benefits online. So I need to come back. No thanks! #unprofessional

Jose Hernandez
After a few weeks of confusion, mistake at the lab with the lenses and such.
Neselen, the manager, as well as Juan, genuinely stepped up to the plate, above & beyond and did the right thing!!!
Thank you… my deepest appreciation!!!

you make an appoint and have to wait at least 1.5 hrs to be seen. staff sucks.

Poor customer service. Waiting room congested and cramped. Made appointment with 1 doctor, called the day before to confirm… no doctor. Very disorganized.

The worst facility I’ve ever visited as far as doctor’s appointments go. Even though I got there and signed in 25 minutes before my 1pm appointment, I didn’t get seen until 1:45pm, that was only after being very persistent with the reception staff. I ended up having to negotiate extra time with my babysitter and it threw off my whole afternoon. I didn’t even get to see the doctor I made the appointment with. The reception area was the worst I’ve ever seen at a doctors office.

Great costumer service, great doctors. Tiffany really treats every patient like family and knows which frames will look good on different face shapes.

Review uNder way

Update: It took 6 ½ weeks to receive glasses the glasses that were promised in 1 – 2 weeks. I called and was told, «we will call you back,» but calls were not returned. One person told me I would get a free pair of reading glasses for my trouble. But that didn’t materialize when I got my order. Terrible customer service – don’t got time for that!

I was very happy with the quality of care i received at Harlem Vision Center. Dr. Benzoni was simply amazing. Very professional and caring. It was my first time getting contacts, Dr Benzoni was very informative and really took her time making sure i felt happy and comfortable with my new contacts. I highly recommend Dr. Benzoni to anyone who is looking for a professional, sweet, and caring doctor to treat them.

Aside from the odd clients that come in and out of here reeking of cigarette smoke… This place is great! This staff is super friendly and efficient! No long waits and they have a huge selection of eye wear! Dr. Benzoni explained everything step by step during the eye exam so I didn’t even have to question her when I was done! She is very sweet!
But I haven’t had an eye exam since I was like 10! OMG it’s so tedious! My eyeballs were so fatigue afterwards! Geesh! Especially after she puts the eyedrops in to dilate your eyes! Omg RUN! You’ll be blind for the next 2 hours! And your eyes will be super sensitive!

Shout out to Dr. Benzoni and the wonderful staff at Harlem Vision Center. The staff moves through patients quickly and courteously which is a benefit (as well as the tv in the waiting room :).
I gladly recommend this location if you are like me and your eyes are really really bad.

Love staff and service. However, some of the patients are kind of coo coo.