HamperVille.com

I love Hamperville!
My fiancé and I have been using them for about 3 months now. Our new apartment has no laundry in the building and both of us are too busy with work and other activities to spend an entire day at the laundromat (not to mention there aren’t many good ones nearby). So on a whim I thought I’d look up pickup/​delivery wash&fold services.
They provide you with a laundry bag too!
Hamperville is usually very timely (they have only ever been late once and I know part of that is nyc traffic…)
The mobile app is very easy to use and if you have any questions, they respond very quickly via the app’s «questions» button.
The only reason it has 4 stars instead of 5 is that they are just a touch pricey. Which, once again, I understand.
If you can afford it, I highly recommend using Hamperville for your laundry needs.

I’ve been looking for a pick-​up/​drop-​off dry cleaning & wash/​fold service for my neighborhood. Well after 7 months I found one… HAMPERVILLE! Nick took my call and was very polite and courteous. He answered my questions and I was able to get a pick-​up on Sunday with a drop-​off the next day. The app is available and easy to place a pick-​up. Pricing is good, reasonable. My clothes were dry cleaned perfectly, they didn’t smell like chemicals. My wash/​fold were perfect. I will defiantly continue to use the service. Thank you!

Hamperville used to be the best, I can’t believe I didn’t write them a raving review when things were bliss. The relationship is winding down tho, but they are willing to work on it. I have been using them *SINCE 2011*. Lately, they have been nickle and diming me for every little thing, but have been willing to refund some of the fees. I like that I have one spot I can trust with my building keys to pickup and deliver my laundry when I am not home. But
has plenty of laundry places to choose from now, so if things don’t work out, I’m going to start seeing other people Hamperville.

I’ve been using Hamperville roughly twice a month for the last 7 or so months and I’ve been consistently pleased with their service — my clothes always come back clean, fresh smelling, and neatly folded (sometimes with extra bands and ribbons to keep items together!).
Unlike my experience with one of their competitors, I’ve never had a garment come back damaged and they haven’t lost any of my items. The couple of times I’ve had minor customer service issues, they always respond and resolve them promptly and professionally. I also love that they pick up my dry cleaning so I have one less errand to worry about.

I just moved to the city and had no idea what I was going to do with my laundry. My apartment doesn’t have a laundry unit and I was really worried about sending my laundry out to be washed by someone I did not know. After reading numerous reviews and asking people, I came to the decision to use HamperVille! I could not be more happy. I have not had one issue with the company, they arrive and deliver during the time I selected and have always been very nice. All my clothes come back nicely folded and separated with ribbon or paper bands. I’ve heard friends talk about how they sometimes get other peoples garments in their laundry but that has never been the case with HamperVille! I don’t mind paying a little extra a pound for them to not get my clothing mixed up with someone else’s clothes! One time, I was even running late and the delivery guy called me when he didn’t receive an answer at my door. Luckily my roommate was nearby to grab the laundry from him. STRONGLY recommend HamperVille.

Always happy with their work and they are really helpful. Even if it’s late or on the weekend someone always responds to my questions via email in a few hours.

I recently moved to Manhattan and couldn’t be happier with HamperVille’s service. As a first year medical resident, free time is hard to come by so its nice to have my laundry taken care of. That being said, its pricey– but for the time being it is well worth it to me. Plus my undergarments and gym tee’s are folded for the first time ever and my towels come back tied with a ribbon!
Side note: The pick up/​drop off time ranges are a bit broad.

Recently switched from FlyCleaners to HamperVille and must say, i’m very pleased! Although Hamperville is a little more expensive, the service is MUCH better. I used to always lose pieces of clothing with flycleaners which is why I switched to Hamperville and so far, so good! Very pleased with their delivery schedule and customer service. It’s worth the extra buck

I have been using Hamperville for almost a year. Haven’t had any issues and the service has been efficient. It’s a little pricey but it’s worth the money for the good service.
One small note: They don’t have morning hours which is not always convenient. I’m hoping that will change soon.

warning!!! this is delivery service ONLY. the physical location is completely pointless and mostly likely false. The address led me to someones apartment, not sure why it’s on business info. once I actually use the service, i’ll update this review

I started using hamperville after I received a
voucher and have used them for approximately 6 months. I have been really pleased with the service. Whenever I’ve had a question, Bill from customer service always responds very quickly. I have a good amount of clothes that I don’t put in the dryer and very easily write a note in the bag and everything comes back perfect. Very convenient and easy to use service. Highly recommend.

I have used Hamperville three times so far and never had an issue (knock on wood). I find the evening pickups to be very convenient since I am never home before 7:00.
Each time the drivers have arrived a little early or at the very beginning of my 3-​hour pickup window. My only complaint is that last time, they dropped off at least 30 minutes early so they buzzed my neighbor to let them in the building. I would rather they didn’t bother my neighbors.
I started using them from a reward with HowAboutWe for Couples. They didn’s apply the discount but after a quick phone call I was refunded the money. I have also had to re-​schedule a pickup at the last minute and they were very understanding. I know a lot of people have complained about customer service in the past but it seems like they have got their act together now. I have also never lost a garment or had one returned ruined.
I would definitely recommend HamperVille to anyone that has a busy schedule and is in need of some help with their laundry. I can’t even seem to find time to take mine to the place around the corner before they close. I have signed up for the monthly subscription so hopefully they continue the good work.

Just started using this place. I’ve been searching for a place that will pick up and deliver. This is great for me because I live in 5 story walk-​up and laundry is a killer. So far they have arrived on time for all pick-up’s and deliveries. Great that they have a website– everything can be done online. It’s a bonus that they take credit cards and delivery is free.

Excellent laundry service. Very reliable and punctual.
Everything can be done online which is a plus.
Recommended.

I have been using Hamperville for about a year now. I live in Chelsea and was dissatisfied with other laundry services in the area. I would often end up with other people’s laundry, which made me wonder how much of my own I was losing. Instead of counting my socks and underwear, I switched to hamperville.
The switch has been great. They do a really great job, let you choose your own detergents and fold everything nicely. The biggest reason I chose them was because they were one of my only options of late night pick ups.
Their customer service is by far the best I have received in NY laundry and I couldn’t be happier. I rent out my second bedroom and now have 2 different roommates who have started using the service and continued even after they moved out.
Great guys, great service. Would love to have weekend pickups/​delivery, but otherwise I’m happy.

I found Hamperville through a reward with HowAboutWe for Couples and am so thankful I did.
I have been using this service since March and now swear by it. In my neighborhood (SoHo), it is more affordable and convenient for me to get dry cleaning/​wash and press/​wash and fold done through Hamperville than through any laundry services in my area.
It’s really is a beautiful thing. Like… magic. I have my dirty clothes and dry cleaning picked up on Tuesdays and dropped back off 2 days later freshly cleaned and pressed. How does it get any better than that? (Sorry Mom, I’ll only need you for meatloaf now.) I also like that I can select my preferences for detergent and pressing.
I use their subscription service and place my pick up requests easily through their online portal. I once forgot to place an order and was able to call them and request same day pick up. Bill has been the customer service rep that I have worked with and has been very accommodating and prompt with replies.

Super convenient – no need to call anyone. It’s the seamless of laundry.
It is pricey. Depending on your plan, it goes to about 1.25 — 1.40 per pound. I think regular neighborhood wash and dry runs about 1 per pound. That being said, this place has always returned all my clothes (nothing missing, though I did lose ONE sock once) and the clothes always smell clean and fresh. It’s also about 7 dollars extra for next day service, which is ridiculous.
They don’t deliver on weekends which is super inconvenient.

there are almost NO laundromats in my neighborhood and the ones that are still here are a few blocks away and don’t feel clean — and definitely aren’t cheap. plus i have to shlepp up and down 4 flights of stairs in my brownstone so laundry has always been a real pain.
so i was looking for alternatives and a woman in my building recommended HamperVille.
HamperVille does a great job. the billing subscription thing is a bit confusing but once you get the money loaded in your account requesting a pickup is super easy. and they are very reliable about pickup and drop-​off.
i’ve been using their services (fluff and fold) for over a year and am a very satisfied customer.
it’s not cheap* at all but it is roughly comparative to your neighborhood fluff and fold. if you consider the fact they lug the laundry to and from your apartment well, i think the expense is worth it.
*the cost is a bit more for me because i guilty tip generously because they are bringing a lot of laundry up 4 steep flights of stairs. and i do my laundry (realistically) once a month so it tends to be a lot at once. like 60 lbs+ sometimes. note that blankets /​quilts are extra.
thanks so much HamperVille!

I’ve been using Hamperville for a while and it’s a much better service compared to the travesty that is Bubbleworkz (really, check their reviews). The delivery people are very courteous and for the most part my laundry comes back well-​folded, smelling good, and in the condition in which it left my home.
However, I must share a few reservations and the reason for docking two stars:
— They don’t provide pick up/​drop off service in the mornings or weekends. It’s really not all that convenient all the time for me to be home in the evening to hand off and receive my laundry. I wish they would expand at least to the weekends.
— The charge for next day delivery has increased. If you get the subscription service (which I have), the next day fee is on TOP of your subscription. I don’t get that. If I pay a certain amount per month to cover my laundry, shouldn’t it also cover the delivery? It’s still my money. Weird.
— A couple of times my clothes were turned pink. The first time it happened to several items including a shirt I really loved. I had to find out myself as I received no email or call from Hamperville to inform me that they clearly ruined some items. I know they saw it. So someone just folded my formerly-​white items and stuffed ‘em in the bag without thinking I should get advance notice and an apology? They did refund me a portion of my money to compensate, but I was peeved. The other time, just one or two items were discolored and again no one said a word. I don’t like not knowing whether this day is the day one of my items comes back with an unintended tint.
— As another commenter noted, they’ll come EARLY some days — as in ahead of the time slot you scheduled. Of course this never ever ever happens when you’re at home hoping they come early. This only happens when you’re not yet home (because you didn’t plan on them arriving for another two hours). I understand they’re trying to make deliveries in little time but it’s just annoying when my neighbors have to get my clothes because the service came when I was out.

Am I the last person to discover the beauty that is laundry service? My life has seriously changed. Hamperville is like the best thing ever — it could not be more simple and user friendly. You just set up a pick up time online, leave your stuff with your doorman (I think they have options for non-​doormen people too), and in one or two days (extra $ 4.95 fee for one day service. Yes, sometimes it gets that bad), all your stuff is fresh and clean! I’m not sure what happens between the time that I leave my clothes and they’re returned to me, but I am imagining some type of Cinderella in which mice named Jaq and Gus dance around and clean while singing in Pidgin English. It’s all just so magical.
I’ve been using the service for about the past six months and haven’t had many issues.
Some day I’ll have a washer and dryer of my very own (and hopefully a maid… or my own fairy Godmother). Until then, it’s Hamperville for me.