Gap

There is no seating for a man who may or may not be waiting for his wife while she shops. This is a big negative for me. I don’t know much about sales and clothing prices. But just looking around, I feel the store is a bit messy. Clothes are strewn everywhere, not folded, and it looks overall quite messy.

Something has changed since the last time I was here (last month)… and it’s really quite odd. We entered the store, and were welcomed by someone, which my mother commented was rare. I wasn’t able to find the sale section last time, and thought they got rid of it, but I found it in the basement today! If you’re looking for sales at Gap, this is definitely the location you should go to, not the 42^nd street one!
Maybe they changed their staff, because everyone is INCREDIBLY friendly now. They’re usually nice, and help you look for things; many speak a different language too, which is really helpful. However, today, everyone working on the floor was very pleasant to talk to. Even the quiet employee diligently folding clothes offered more information than I asked for when I wanted to know about how the discounts worked. Staff is very informed and eager to help.
Andrew was our cashier! While he didn’t have much to say, he did give me a gift box when I asked if there were any, and even asked what color tissue paper I wanted! He gave me A LOT, by the way. Thanks, Andrew!
Honestly, this is just an okay store, but the customer service today was amazing!

Lapin and I came here recently to purchase some Spring clothes for him. The selection was decent but there weren’t many sales (which is surprising because they always have something going on). Lapin wanted to try on some of the jeans and we had to hunt someone down to open the dressing room and we got told by several employees that wasn’t their department and they couldn’t help (then maybe they should leave the dressing room open).

They don’t have business clothes here but if you want casual attire, you’ll do fine. It also probably helps if you’re not a teeny tiny size & aren’t a fashion type. I’ve found Gap in general to be hit or miss.

I had the worst customer service at Gap store# 763 on 34^th street today. i felt like i was accused of scamming the store when i walked out. i had a pair of pants to return with a valid receipt. this item was purchase initially without a tickets, the original cashier rang it up using the SKU# attached to the fixed woven label on the garment. when i visit the store to return it today, the cashier (#2 447 386) said she can not refund this item, because the # on the garment is not matching to the SKU# on the receipt. i ask if it is possible that the previous cashier punched in the wrong #, she insist that it will not be possible for that mistake and that she can only give me store credit. I refused, why should i be accountable for the store’s mistake and take the store credit?
Long story short, the manager came, she was wonderful and try to look up the # different ways. Guess what!!! the manager found out that the original cashier DID use the wrong # for the initial traction. Cashier 2 447 386 finally processed my return by crushing her cash drawer and slapping money on the register, was it really necessary to do that just to show that she hates her job? even worst, no apology, not even a simpy «sorry».
gap has failed this time. this type of customer service will only push money out the door. after all, there are many other retailers in different directions on this block that appreciate their customers and wont slap money in their faces.
I love Gap in general, but not this time :(

While the store itself may be a bit of a mess (but only because the sheer amount of foot traffic overwhelms the employees on staff), I had a great experience here. Was greeted by two different sales associates and one who offered to grab my size because it wasn’t out on the floor. When I got to checkout I had a difficult exchange including 2 different transactions that I wanted to place under store credit, the cashier, Julian, was super helpful. He ensured that I would get original price paid even though it was further marked down and the gap computer system doesn’t seem to be particularly intuitive. He indeed got me my store credit and apologized for wait.
I know it can be aggravating working in retail, especially clothing retail, but I appreciate the gap employee commitment to politeness and friendliness. Thanks guys. You’ve earned yourself a loyal customer.

The men’s selection at this store is woefully inadequate, relegated to a small section of the bottom floor. Also, the spring/​summer 2014 collection was somewhat uninspired.

Disappointing experience with dressing room employee (tall AA w/​glasses — see pic below), Norman, on June 16 while on vacation.
Slipped into a dressing room with my teen to try on some shorts.
In an unprofessional, brash, abrasive, harsh and curt manner, Norman knocked hard on the door to reprimand (in a loud voice) me that only one person was allowed in the dressing room at a time.
His supervisor, Yudi, wasn’t much help either. These Gap associates could learn a few lessons from the ones at the flagship store in San Francisco. Back to H&M for the rest of my summer shopping.
Update:
Sean Mills, manager of the store, was apologetic and exemplary when I spoke to him today. With only one month on the job, he explained that a cultural shift is slow, but in process.
Customer experience is everything — now if only Mr. Mills can lead some of his folks like Norman to believe in the importance of the customer experience…
Thank you for restoring a wee bit of my faith in Gap, Sean Mills! You’ve got some steep hills to climb in order to change some attitudes at your store, and I wish you the best of luck. Some employee training may be a good place to start.
Without customers, there will be no one in your dressing rooms for Norman to harass.

Large gap store… inside there three floors. the first floor sells women clothing… The second one sells kids and the bottom which is the basement sells men’s.this place is extremely crowded and I came here on a Sunday night… there was like mountains of people… that’s how annoying that is… People was everywhere… but there was a huge sale going on that’s prob why… I looked at the men’s section cause I was cold and I needed to buy a huge sweater to keep myself warm after being outside all day… found a cute gray white one… and grab it and waited on line… While waiting on line… it wasn’t so bad there was about three four people working at the rejecter so it wasn’t a bad wait at all… My cashier was pretty nice… Which is suppose to be there job so thank god…

I love the Gap but if you don’t want to spend to much money you should shop here when there is a sale going on. It can get a bit pricey at times. I love their clothes they make them with good materials so they hold up pretty well; their clothes last a long time. So you can buy something and wash them many times and it will still look brand new.

Crazy busy and disorganized on a Saturday afternoon. Maternity section was tiny and lacked attentive sales clerks. I ended up leaving after none of the maternity jeans fit me, even in size 0, and the clerk was less than friendly when I asked her if she could help me find the style online or in the system.
This mama-​to-​be was NOT happy!

Probably by far my favorite Gap store to go to. Pretty good selection of men’s clothing, never so crowded, semi-​nice customer service. The GQXGap collection was not bad this year, I didn’t have to wake up early or anything ridiculous like what people did when Target released their Phillip Lim collection. In fact, I showed up at 12pm on Tuesday, the collection came out, and took my time to pick out what I like. They had all the sizes that fit me and all I had to do was choose what I want to buy in no hurry at all. I ended up buying a pair of camo pants from the Baldwin collection and a tie from Ernest Alexander with a discount for signing up for a Gap card.
I thought the GQXGap collection was going to be massive or ridiculous but maybe the Gap store on 5^th ave/​Time Square was more ridiculous but this place was so chill.

Typical Gap shit you can find anywhere. This one had a decent clearance area but sales people were all lazy.

I had a great experience at GAP today. The employees were really helpful, told me what size I’d be, directed me to pants that are fit for me, and gave me their opinions in the dressing room. I found so many great things. And to my pleasant surprise, there was a great deal on khaki pants! Yay for great deals on quality clothes!

Gap quality has definitely gone down hill over the years in some areas. Long sleeve shirts are really thin and shrink after washing.
My most bough item at Gap is their selvedge denim. The quality can vary: in 2010, they had amazing high quality selvedge, in 2011, they went cheap and got a terrible supplier, and as of the last six months in 2012, they have gone back to their better quality.
I have also recently gotten a bunch of henleys and long sleeve crew neck shirts.
But none of this really matters for this review since I don’t shop int he store.
I go in, look around, get overwhelmed, see they don’t have my (special) pants size, and leave.
This particular location has been around forever, but has definitely improved: they have added a public bathroom (once when I was ~12, I really had to pee and a staff member let me go in some crappy bathroom in the back).

Helpful and attentive staff at this store makes me come here again and again. My second best gap location after the one at fifth avenue.

For some reason, Unilocal really wants me to write a review about this location, and no matter how many times I click that little «x» the stupid store pops back up again.
Gap is Gap. You know you’re going to get some good clothing, a lot of mediocre clothing, and some really bad clothing, all sized according to a scale that makes absolutely no sense.
As for this location, the staff is friendly and extremely helpful. However, it is overrun by tourists and there are never enough registers open to relieve the very long, arduous lines that snake their way around both of the floors.

Gap is Gap.
Through the years, the clothes have gotten worse and stupid looking. Very rarely will I find something I’d actually rock. The thing is most of my clothes are Gap… BUT, when Gap was good. Now, it blows.
This location has got to be the worse. Tourists and more tourists. The lines are crazy long and the cashiers are super slow.
Sorry, but a NYer like me has no patience to wait 20 mins to buy a pair of socks.

Retail sales must be down because Gap has been running a lot of sales lately. 50% off sale items, 40% off regular priced item on Wednesdays. 10% off Tuesdays. Seems like their marketing team wants you to come in every day of the week. And hopefully, make a purchase.
You know what, I think the marketing strategy is working. Customers fill the stores and are happily shopping. Happy until they see the lines. Long lines=long wait time. Yep, wait is exactly what you will be doing. My recent purchase of an article of clothing for 50% off the sale price had me waiting in line for 20 minutes. The cashier was apologetic when I got to the register but I don’t think it’s his/​her fault. Management level: YOU NEED MORE CASHIERS to close those sales! (*cha ching*) You wanna compete with all the other retailers? Step up your game!

Not a fan of the GAP but I have to admit their prices are hard to beat in nYC.
Their jeans and jackets are cheap and its in a prime tourist location near Penn station and Herald Square.
It just like any other Gap but its spread out into multiple floors some of which is duplicated in the store. They are just trying to make it look HUGE.
I walk by here quite often and always surprised at the amount of people that are leaving the store with bags of clothes.