Levi’s Store

Ce que j’ai adoré: des tailles disponibles ici qui né le sont pas en France. Une qualité incroyable !
Par contre. Les employés qui parlent dans ton dos en anglais en pensant que tu né comprends pas c’est beaucoup moins bien. Ce sont les mêmes qui te toisent du regard quand tu demandes la taille au dessus.

They have a great selection but a little aggressive on the sales. I don’t need someone asking me five times if I want to buy something I don’t want. But they have overall good service, and a full inventory.

Despite being in a high traffic area and the obvious day-​to-​day frustrations of having to tackle the problems associated with such a location, I should think that the associates would have found a system to cope with these ordeals.
This is NOT the case. I have found the staff of this particular Levi’s store to be poorly trained, terse, and completely disinterested in their jobs. While trying to ask a very basic question regarding the fit of a particular garment, I was repeatedly interrupted with the same information, which I had already been made aware of, and was not pertinent to my query.
For example, not a single person I talked to was polite in any regard, nor did they have the decency to actually listen to my needs. As this is the basis of customer service, I am deeply disturbed by my experience here. I hope this review is read in good faith, and that my opinion is taken constructively.
I find this store lacking as an ambassador of the Levi’s brand. Working in retail myself, I fully understand the daily frustration of dealing with difficult customers. However, this is no excuse for poor service. I highly encourage the management team to address these behaviors, and rectify them as quickly and as professionally as possible.

The staff here is very helpful. I had store credit but not the receipt. The store manager made it a mission to find my store credit which was in the Levis database. After a couple of minutes she found it, and all was good!

Besides the aggressive sales people, this store doesn’t properly post its policies. I bought a pair of jeans that were 50% off. I ended up returning them because I changed my mind. When I got to the register the cashier told me I couldn’t return then because they were more than 50% off and they were final sale. I told him no one told me they were final sale and they were only 50% off. He goes to show me where it was written on the receipt. Hello genius, if your not telling me it’s final sale until you give me my receipt you take away my options. Fast forward I ask for a manager he points to someone standing next to him and says he can help when he’s done with the customer. The customer leaves and I’m waiting only for the cashier to tell me to go talk to him. Um no, you go get him and tell him to come talk to me. In the end I got my money back like I knew I would but I would never purchase anything from here again. Any other store tells you up front that an item is final sale, marks it on the receipt and sometimes even make you sign. Levi never again

This store was just awful. The staff doesn’t even bother to greet customers as they walk in. They do not engage with you or ask if there’s anything they can help you or even smile. The customer has to approach them and even when you tell them what you are looking for they still will not help you. I was so upset I walked out and just went to American Eagle across the street, where they do know what customer service means. Not sure if store managers ever look at Unilocal reviews, but just in case they do, your store and employees SUCK!

Your sales people are so aggressive, and so plentiful, it’s very off putting! After being asked over 7 times in 5 min if I needed anything I ran out of the store like a bat out of hell!

I’m not sure if I’ve ever been to this Levi’s store. My go to is Soho or Times Square.
I must say that it looks great. Narrow, but great.
I’m going to have to digress thought.
I love Levi’s. I have to. They used to be so amazing. Not anymore. With every pair I get the «denim» is thinner and doesn’t last as long.
Anyway, the store is kind of well laid out and I found people there really helpful. I did want to look at the sale section, but it was a disaster, besides there were at least 200 pairs of size 24 pants hanging out… um, why? It was the end of the day and I’ve worked retail, so I totally get why that section looked the way it did.
I had to return some things but wanted to see if they had my size in stock. They do, but 99% of the time when I shop at the Levi’s store my size is the largest, while the men’s sizes go up to like 44. Also my size is always in «the back», hardly ever up front.
I tried on a few items with the help of Devonjanay (sorry!) who was really helpful and patient. Since I really wanted to exchange I asked the manager if I could get the same discount I got online. He said «they couldn’t do it». He offered no other reason, just that online and retail are different. Dude, it’s not a franchise. It’s Levi’s. They’re gonna make their money either way. I’ve done this before at another Levi’s store with much better customer service, so I know that can’t be true. I definitely would have bought more pants if he would have offered me the 10% extra I got from my other purchases but whatever. He didn’t seem to care, as if they made their goals for the year.

Bought a nice pair of Jeans

extremely AWFUL customer service… went in on Tuesday 12÷18÷12 around 7pm to, for the 2^nd time attempt to return a few items I purchased a few weeks back. all items had tags, were in original condition and accompanied by the receipt which you would think was enough. WRONG. fist time — turned away because i did not have original card used to make the purchase which was lost. fair enough… after receiving the replacement card went back and was shocked by how rude the cashier was, who started marking up my receipt before finally letting me know that «LEVI’S CANNOT ACCEPT THE RETURN IF YOU LOOSE THE ORIGINAL CREDIT CARD USED TO PURCHASE THE ITEM UNLESS YOU HAVE A LETTER FROM YOUR BANK STATING THAT YOU LOST YOUR PREVIOUS CARD AND ARE NOW USING THE ONE PRESENTED.» i found this absurd for the fact that people loose their card’s all the time and having to go through such a process for a simple return is completely ridiculous. so after speaking with the manager thinking she would resolve the issue ended up making it worse by initially allowing me to bring up my bank statement on my phone and once i got in to my account online said i then needed to print it out or else she would not be able do it. COMPLETELY DISAPPOINTED WITH THIS STORE. it’s such a shame though love the clothes and just moved a block away but will never be doing business here again. just lost 300 dollars as well as 2 afternoon’s dealing with this. not worth it. will be shopping at the very easy come, easy go, surrounding stores from here on out.

I love the interior of this store because they’ve stayed very true to the Levi’s aesthetic. Unfortunately it’s kind of narrow, especially by the cash registers that are placed right next to a huge table and wall of jeans that people crowd around, so with people picking out jeans and other people trying to get in line for the registers, it’s a huge clusterfuck.
Fortunately, the dressing rooms are nice and the workers are friendly.

The associate on the floor and the one on the dressing rooms were useless. Lenny, the one on the floor, gave my wife jeans that were two sizes bigger after measuring her, that was insulting, inappropriate and unprofessional. When we asked him for further assistance he ignored us, as did the associate in the dressing rooms. Don’t bother going, ended up in the H&M next door, 10 times better. This Levi’s Store gives you a very phony impression you’re taken care of.

300^th Review! Hooooo!
I love me some Levi’s. It’s the only jeans I ever wear…511s for me please.
This store is big. They have jeans of every size, style and color from the floor to the ceiling. They open early and close late which is very cool.
The staff are helpful and the pricing is typcial. Be prepared to wander the store and leaving with less $ with what you came in with.