H&M

Real talk, this is the best H&M this city has to offer. I love the fact that the store is large and spread out over several floors. A certain H&M located in the Times Square area could probably take a lesson, or one, or two, or three, from this one. I’m just saying. And H&M thank you for making affordable trendy pieces consistently over the past ten years.

Horrible customer service! The girl with grey dreadlocks on the 2^nd flr quotes the regular price on the sale item. She argues with me that it is not on sale when it was on the sale rack and another worker had confirmed it’s on sale. She constantly argues, while giving me an attitude, that it’s not on sale even after checking the sale list with the picture of the item on the list. She is too ignorant to match an item with the obvious image. She wastes time and walks all the way to the sale rack and argues with another co-​worker that it is not on sale. She ended up being wrong and refused to ring me up because i asked for an apology for her rude and ignorant attitude. She refused to ring me up to the end. But the ignorant manager did not make it any more pleasant.
Worst experience ever.

They have a wide selection of shoes, clothes & accessories. I docked off one star because their sizes in shoes only go up to 9.5 biggest I believe which is small for me so many cute shoes but none catered to size 11 feet. I understand why Paris Hilton created her own shoe line. But as far as cleanliness ¹⁰⁄₁₀. Everything is sooo organized it’s really amazing for such a huge store. Everything is brightly lit so you know what you’re getting

Good clothing selection but 1 small bathroom for customers. If you need a bathroom you must stand in line for about 30 minutes. Very traumatic.

My daughter received an H&M gift certificate from a relative for her birthday. We went to this store on Thursday and was disappointed with the selection of the clothes, terrible customer service and the disorganization of the store. Irony is that we went to another store located in a mall and found the service to be way better. Having a flashy store does not make up for lousy customer service and low quality products.

If you’re going to walk into H&M then make sure you have the time. You are not going to be able to walk in and out with what you want in under 30mins, it just isn’t possible. This location is fully stocked, but not well kept as it always looks like a mess. The weird thing is that there are usually a bunch of employees walking around but not really trying to help clients or clean, so unsure what it is they are actually doing =\.
None-​the-​less it gets the job done and usually for a great price.

Come in on a shopping spree for the wife. Sales associates are rude, unhelpful, and just seem to be to collect a pay check. We have been to other HM’S and never had a problem but this one we will never come back to.

Love this location better than the others! The live DJ is always spinning the best music making me feel upbeat the minute I walk in. The clothes here are more fitted for a tailored, classy kind of look. It’s easier to make yourself look upscale for a decent price. There are 3 levels and the store is just massive with a lot to explore. They have a Home section with directions which I have not seen in any of the other stores. This location of H & M can help you dress edgy and upscale at the same time. It is the essence of what I think of for New York City. I am sure it attracts a lot of tourists who came to NY to visit a place like this, not just any old store but the ability to create an «experience» for customers. Of course, the staff was polite and friendly, but l bet this is more of a prestigious location than some of the other ones and they had to earn their spot to be here.

H&M is like Forever 21 but on steroids, and less «young.» While they have tons of choices for all ages, they also have work clothes, maternity, and a kids section too. The prices are reasonable at about $ 10 – 20 a piece.
They have shoes, accessories, and bags galore. Go ready to dig though, it’s scattered everywhere and rummaged through by so many eager shoppers beforehand. There doesn’t seem to be a method to the madness so I wandered aimlessly until I was exhausted and found a couple of purchases. There’s no way you can look through everything and be thorough unless you have days to waste. I’ll for sure be going back.

I feel bad for this store. No one was on third floor where is home furniture items sells.
Actually I didn’t like the quality of materials on 3^rd floor. It was cheap material but very expensive price. I preferred to buy items for home from Bed bath and beyond or Ikea. Cheaper and better quality.
Men’s floor — meah. I didn’t like what they had. Still old items, they need to improve. This is hugest location in NYC. They better have to have more items and designs.

Bad attitude with cashier. Need to careful when you need to return any items because the cashier will ask you to tell them in advance. I was hold my online receipt when I was on the line. When I approached cashier counter, the cashier told me that I need to wait on asides and said that there is no cashier is dealing the returning. I needed to tell her in advance that I need to return, then she would call the manager to do the return but with VERY BAD ATTITUDE!

This is a huge H&M store– it is H&M’s newly opened NY flagship store. It’s 3 floors and I love it because there’s so much more floor space. I don’t feel like I’m constantly bumping up against racks of clothes. I love that there’s an H&M home here. I didn’t interact with any store associates so I can’t speak to their service or attitude. It was overall a good shopping experience because it was spacious, brightly lit, and had a good selection of items.

The 1 star is only for this store. I was curious to see the «biggest h&m» in Manhattan. Terrible experience. The line for the fitting room was too long (in the man section –1 floor). How is possible having just few rooms for the fitting room? ALSO: the manager (in the picture on the right side) let his co-​worker friend skipping the line and going to the fitting room in from of us. I complained and he told me that he was a «special» client. I answer: I don’t care ! So he advised me that there was another fitting room at the second floor. Who care ??? After 40 minutes in line (not joking) I had to do another long long line at the cashier. In total I spent almost 1 hour and 40 minutes for buying a pair of jeans. Employers there are very very slow.. That’s a bad image for h&m in Manhattan!!!

The waiting room line was NO JOKE. It was like an hour long? As I should on line, I prayed that the clothes were worthy of trying on and fit well. I’m not sure what was going on, but who wants to wait that long to try on clothes? The clothes were nice though.

So many people and near impossible to find your size. dressing room lines are super long. should you need another size, don’t brother. it is a madhouse.

*** This review is for the location only ***
Where is the A/​C??? For a store with such a massive space you would think they would turn on the a/​c. Perhaps it was just the day I went in to shop but it was so muggy and gross that it was very difficult to shop for clothes. I was very unimpressed!

I haven’t been to this H&M in some time. I usually try to avoid the «34^th Herald Square» crowd at all cost! As a male customer, this location actually offers two floors of clothing (to be technical 1 ½ floors). This H&M has alot of items in stock that I don’t see in my local store in Brooklyn. I guess it’s the location. Anyway it’s worth a visit if you are in the area. As a tip, I would go morning or before 3pm weekdays. Avoid the tourist and heavy shoppers!

Had a terrible experience at this h&m. Me and my coworker were in a good mood before stepping into this store. Store has good selection of clothes and sizes which is a good thing. Then begins shoppers worst nightmare… Standing in line!
Normal queue line I understand, but the way this fitting room operated was quite odd and inefficient. I understand they’re understaffed or it appeared to be so, but the norm is to have one client in as soon as one client from the fitting leaves especially when the line is down the aisle. This hm staff waited for all 7 – 9 rooms all opened up to let 7 – 9 people in line into the rooms at the same time… Why??? We waited in line for a good 20– 30 mins.
Then came the long line at check out. Made my way to the cashier and received terrible customer service from Juanita (I think that’s her name). She refused to listen to what I had to say and repetitively dumbed down what she thought i didn’t understand the first time. Not very nice!
Needless to say, I was upset. After the transaction, we took it to the manager, Michael, who was very understanding and helpful. He ended up giving us 20% for next purchase which we didn’t even need, but appreciated his gesture.
This store would have received 2 stars from me if it hadn’t been for the manager, Michael.
Customer service at this store needs a lot of improvement. The understaffed issue also is a factor that effects shopping experience.
The following day I went to hm in soho and everyone was so nice and helpful there. Guess not all apples are rotten.

Found some really good business clothes here. I love that a skinny woman can get things at H&M that don’t cost a fortune or require the services of a tailor but you have to try things on since many of their items are sheer or with very thin material.
I had to put back a nice pair of gray dress pants b/​c you could see my panty line in them, even if I was wearing a thong. I DO NOT like stores only selling things that make you look like a whore. Most women don’t care to walk around in shirts or pants/​skirts that show bras, underwear & private parts. We’re not ALL prostitutes or strippers where such things might make sense.
As I said, do like their business clothing since they have skirts that aren’t below the knee or up my behind that you could wear in an office but also accentuate my figure in a respectful way. I came here for more clothes based on getting other skirts here that looked and felt awesome.
The lines here were long & annoying. I also don’t like that they don’t put business clothing on hangars in garment bags. They WILL do that for you at JcPenney (where I worked many years ago & got many a fancy item). It’s not good to pack up blazers and business pants like you’d pack up a shirt or some underwear. I also learned from one of the employees that the store apparently doesn’t like them to give hangars to customers.
I spend $ 60 on a blazer & dress pants (essentially a suit) and you won’t give me a 10 cent hangar or even 2 10 cent hangars so I can keep it wrinkle free? What the HELL???

I love H&M and the only reason I gave them 4 stars is because I love H&M and that location is pretty big otherwise that place is a mess I think it’s the constant traffic they must not have time to clean up
But clothes can be found everywhere on the floor in different section a mess and the staff will walk over the clothes and not not pick them up

Et un H&M ! Un !
Celui-​ci est suffisamment grand pour trouver quelques articles sympa … De temps en temps quelques promos dans les rayons…
Au 1er etage la mode femme et au 2ème la mode homme… Bien entendu… Le magasin est plus cool en semaine que le week-​end… Ou en plus des touristes, les New-​Yorkais y passent aussi pour faire quelques achats… :-)