Eye Q Optometrist

I can’t recommend this place. I saw Dr Crane for my exam and she was great. Very attentive and thorough. And the glasses selection and office are nice. But the office manager is rather poor at customer service and excels at being condescending and inattentive (is it my fault she’s had a bad day or doesn’t like customers? She should at least fake it). The experience as a result was quite unpleasant overall, so much so that I almost skipped my follow up appointment and forfeited prepayment. When I returned, I tried to avoid interacting with her, but given that she is at the front, there isn’t really a good way to do so. I could not bear to work with her on a glasses or contacts purchase, and will go elsewhere. There are many other options in the neighborhood. I will try another office for my next exam.
Dr Crane, if you switch to another office, let me know!

Competent and professional and they do not try to push needless extras on the customer.
Would recommend Dr Crane highly.

I’ve been looking for a good eye doctor close to work for awhile so a colleague suggested that I check out Eye Q. I’m so glad I did– the staff was very friendly and I felt the exam was nice and thorough. Would definitely recommend!

Great service! friendly and knowledgeable staff, clean space, promptness of service and excellent optometrist! All I was looking for.

Bought 2 pairs of kids ray bans here, great service… Ask for Jen :-)

Both my husband and I have been to Dr. Crane and she is wonderful. My husband had a problem with his reading glasses which was his fault, as he didn’t tell the doctor the correct distance he held his reading material. She re-​examined him today, made allowances for his ever growing cataract, and also checked and changed his distance glasses prescription as well.
Everyone at Eye Q is amazingly helpful and considerate. Adjustments are done without question. AND THEY HAVE JARS OF CHOCOLATE CANDY!!! It doesn’t get any better than that.

I have been going to Eye Q for many years and have had great service for all of that time. Dr Crane gave a very thorough exam (she caught my husband’s cataract and escalated the issue). I have bought my glasses here every year and the staff is always friendly and helpful.

Eye Q has been wonderful in helping me select a good pair of sunglasses and whenever I am in town making adjustments to tighten the frame. They make time for me and it is always a pleasant visit. Should I move back to the area I would make them my optometrist.

We’ve been going here for years as a family. I love Dr. Zlatin, my daughter needed glasses from a young age and got contacts early and he and his staff had all the patience in the world, both in the exam room and in the «lessons» on how to use lenses (you couldn’t take them home until they felt you knew what you were doing!) As a parent, I was impressed that they always check insurance coverage and make sure to outline costs upfront. Dr. Z takes his time and explains everything. And as an aside, my daughter lost her glasses when we were on a trip overseas and they sent me the prescription so we could replace them.

The doctor here is good, and am happy with the contacts she recommended.
However, due to the bad service at the front desk i will not be returning. I have been going here for a few years and this year i decided to take a closer look at my bill. Turns out my exam and yearly supply of lenses is covered by my insurance but they had been charging me for everything. When i questioned the woman helping me, she was very short with me and unhelpful. Only when i insisted for her to check again by showing her the insurance company website on my phone, did she finally agree to check again. She then said it was covered normally but not for my lenses. Funnily enough, my contacts were listed there on the very sheet she was holding up as proof that i was NOT covered… unbelievable. Then she finally conceded and said i would be covered but only if i order my contacts through the insurance company… i asked her if there is any difference if i do that? she said the shipping could take weeks. They came in a week. What really put me off is that you don’t go to the doctor expecting for the front desk to be trying to rip you off. Normally, i find that billing receptionists always try and work with you to get the most out of your coverage… not here. Also, this office is always trying to upsell– very annoying.

Dr crane is great! She takes her time in explaining things to me and is very thorough.
Would highly recommend seeing her.

*Updated, I’m adding an update to this because I was contacted by the owner.
She was extremely nice and was so understanding of my complaint and seemed to want to make it better. My wife may return because she really likes Dr. Phillips, but I will not be returning. I did find out that I have 3 holes in my eye from the accident and they should have been the ones to find it instead of turning me away. Because of the incident below I went to the ER and then another optometrist. I was tempted to take my review down because of how nice the owner was, but I don’t want to hide a unpleasant experience and hope they grow from this. I wouldn’t say don’t give them a chance, but if you have a bad experience you should share it/​and good ones.
Original review below:
Very disappointed in the policy of this business. My wife has been a patient of Dr. Phillips for 5 plus years I have been a patient for a year. I had a screw launch into my eye and needed an exam to make sure it was ok. We have great health care but they insisted I paid for the visit… They had no care or concern that I may have had a serious injury. They even went as far as trying to convince me that «people» like to pay in full and then submit the bill to their insurance. Who does that? This is not a doctors office, it is a business. Doctors see patients and submit the bills to insurance companies and then send you a bill for anything left over.
I went to the emergency room instead and luckily there is not major damage but they said I still need to see an optometrist. So I will be searching for a new optometrist that cares about the health and has concern for their patients not just their pocket book.

I’ve been coming here for years but one year, I went to LensCrafters b/​c of my new insurance coverage; it was extremely disappointing experience. So this past November, I made sure I got the insurance that EyeQ participated in just so I can return. Nice clean facilities, knowledgable staff/​doctors, great selection of glasses.

Been going here for years. Most recently I’ve seen Dr. Crane, who’s friendly and knowledgeable. The whole staff here is terrific.

I have been coming to EyeQ for years… Dr Philip is amazing and really discusses what is needed. The office staff is really helpful and very customer service oriented. They go the extra distance to make sure that you are comfortable and understand everything. I had a pair of glasses that just never sat on my face right and they replaced them without an fuss. Their prices are competative with what is in the area. I do wish that they had more of a selection of designer frames, but what they do have will suit most tastes. I would definitely recomend them

I was very pleased with my experience at Eye Q. Dr. Crane really went out of her way to help me when I ended up finding it difficult to adjust to my new prescription. Her demeanor was incredibly professional and I felt my eye exam with her was more thorough than any exam I have gotten elsewhere!

Top quality eye medical attention that brings me peace knowing the care I am receiving for my eyes. I had a horrible time trying to figure out how to put contacts in and Linda and Dr. Zlatin were both incredibly patient which gave me the confidence I needed to actually figure out contacts.

Been here for a few years for my annual eye exams and contact prescriptions. I really like Dr. Philips — she’s friendly, professional, thorough and very clear in her explanations about things. The staff is also remarkably friendly and attentive. The store is kept clean and bright, maybe a little too bright when my pupils get dilated! But that aside, I’ve always had good experiences at this optometrist. A couple years ago, Dr. Philips suggested that I change my contact solution from the regular cleaning solution to the hydrogen peroxide stuff… made such a difference! Haven’t looked back since.

I’ve had SEVERAL bad experiences: Bought expensive frames and then they put the wrong prescription in, so had to wait extra time for the mistake to be corrected; they broke the stem off my son’s first pair of glasses and said it must have been a defect so they’d have to re-​order them (thus they weren’t ready in time for the start of the school year) and they incorrectly scheduled my appointment with a different doctor so I had to wait extra time to see the one I had requested. To make it all the more aggravating: I don’t even live in the city — I actually commute to go to this place!
The ONLY reason I have returned is because Dr. Zlatin was the first optometrist to give me glasses with a prescription that gave me the best vision possible with my difficult eye problems. (I’m not a good candidate for Lasik.) That being said, his staff is ATROCIOUS. They are rude, condescending, make mistakes, get defensive when their mistakes are pointed out, and overall have the worst customer service skills I have ever experienced! Particularly the manager, Erika.
My most recent debacle with them: I asked for a printout of my prescription because their starting price point for frames is expensive so I was going to get frames elsewhere. However, they gave me an incomplete prescription so when I went to pick them up of course the glasses were incorrect. When I went to Eye Q to sort it out they acted very put-​out and snotty. Erika, then said in a contemptuous tone that she would be sure to email me the correct prescription by Monday. Did she? NO! I had to follow up on Tuesday by leaving a voicemail that if she didn’t call me back I would have to take my complaint directly to the doctor.
I have really had it! It baffles me why the manager and staff remain when I’ve seen various complaints reported about them from many other customers.
I will say that Dr. Crane was very kind and patient when my son had his first visit to get his first pair of glasses. Other than that there’s been a dearth of positive feeling for the place.
Not sure if I’ll ever return. Caveat Emptor!
* * *

The doctors are fine, but the staff came across as disinterested, rude and pre-​occupied. Also, I was charged extra for something that was already covered by my insurance, and when I called back to correct it, I was met with defensive response saying I was wrong (when I was right). Just wasn’t thrilled with the interaction overall.