Dry Clean NYC

I’ve been doing my laundry here for a while but as the winter is coming and I noticed they have free pick up and delivery I thought I’d call and give it a try. The woman that works there had other plans. I’ve tried to call twice to schedule this service. Once at 10am she very loudly exclaimed that her brother was not there and to call back after 7pm. So I did, I called at 8pm actually and she screamed at me again! Both times I called I said exactly this «I’d like to schedule a pick up» and she said «no! My brother is not here. Call later!» At 8pm I asked what time to call and she said after 10pm. WHO RUNS A BUSINESS THIS WAY? you’re going to offer a service (which at this point I doubt they actually do) and yet you’re never available to actually schedule that service? What is this?
The other reason they got low stars is that every other machine is always broken but they don’t put signs that say this one only operated on warm or simply out of order. They let you start your wash and then you’re sitting for an hour wondering what’s happening and oh, you turned the dial to hot. Silly me!
I was content doing my laundry here because there’s never anyone there and I’ve figured out which machines not to use but after that woman screamed at me like that I won’t be returning.

708 st. Nicholas avenue location —
The staff in the store are very nice and not responsible for the terrible quality of the work.
I do not think that these drycleaners can read.
I have had a pair of pants REDONE FOUR TIMES because I had a large note put on them that said press on the inside — yet they continue to press on the outside.
It is amazing.
The pants are now ruined.
Almost every time I get something back — it must be redone because it was not cleaned the first time.
By the second or third time they finally get it clean.
The owner does not return calls.
Does anyone know of a good dry cleaner nearby?

I just moved to the neighborhood and was hoping to support the local businesses in the area but these guys SUCK! This is not a REAL dry cleaners. They ship it out to be processed. Not only was my dry cleaning not done when they told me (3 days), it took them 9 calendar days to clean and return a SKIRT from Express. They give you a $ 1 discount off each item if you pre-​pay. I took 8 items and got $ 8 off for prepaying… but they lost my SH*T!!! The staff (spanish lady and dark skinned man spanish speaking man — not black) didnt offer an apology or a discount. Thank God for GENTIRFICATION! They will be gone soon! I cant wait. In the meantime, I carry my dry cleaning with me to Chelsea.

First, I will say that the front desk receptionist in the morning was a lot of help, very sympathetic. So, I brought my dress there on a Wednesday evening along with my son’s clothing. The clothing was said to be done on Saturday, which I was fine with since I really needed it for Monday because I was attempting a graduation on Tuesday. Long story short, I went Saturday, and the clothes wasn’t there… No problem, i’ll just come back Monday and get it the latest. Well, Monday here I am again and again NO Dress or clothes… The lady in the evening says to me «well, the other clothes are cleaned, its just the dress that they forgot to clean.“By this time I was so pissed, I told them just bring my clothes back dirty ill take it somewhere else, which means I just had to find some alternative for the graduation, fine. Well to my surprise, someone did drop the dress and clothes (my son shirt and pants, which WERE cleaned by the way) back to me at 8:30pm. When I took it up, I looked at the child clothes and it was fine, as I looked at this dress (which was worn only once and came from UK by the way) It was like burnt with some kind of plastic, this is why they didn’t return it to me, because they damaged it with something. PISSED OFF to the 10^th power. Awaiting now, to see what the owner Elton will do… Please take your clothes some where else. It’s so sad, because I always try to support the neighborhood stores and for reasons like this is why I go else where!

Beware. They will lose your stuff.

The prices in the store Indicate prepay and regular. However, The vendor charges additional 50 cents per piece for delivery, which management failed to disclose this additional charge anywhere in the store. The disclosure is misleading and this practice is deceiving. I would not recommend this dry cleaning service.

I wish I could even give them fewer stars. They lost a dress, forgot to deliver all of my laundry at least three times. They also somehow put a stain on a sweater that wasn’t there in the first place. Because they deliver, I have give this place six too many chances. But I’m done!

I really wanted to like these guys but they keep losing my clothes! Expensive pieces and suits! It’s happened three times already and I’ve been really lucky to get them back from the people where they were mistakenly delivered. DryClean tried to help but they couldn’t because they’d already lost track of them and they would have only refunded what’s required by law — something like $ 0.60 per pound for a custom Brooks Brother’s suit or my wife’s $ 400 dresses! NO THANK YOU! Shame. We really need good dry cleaners up here.

Really good cleaners that does excellent work and inexpensive

I set up pick-​up for Wednesday morning, with a promise of return Wednesday evening, between 6:30 — 7:30 PM. They called me back and asked me if they could come Tuesday night after hours to pick up my items, which seemed a little sketchy but I really needed shirts cleaned for work and a suit cleaned for a wedding. I cancelled plans I had on Wednesday in order to be home for dry cleaning that never arrived, as promised. When I called to inquire, I was simply told, «Sorry, we were really busy. Your items will come Thursday between 6 – 7 PM». Cancelled my scheduled plans for Thursday to accommodate a RESCHEDULED delivery that never showed up until I called again to inquire. Oh… I had to ask them what they would do to make it up to me and they said they could probably give me one free shirt washed. No thanks. I will take my business elsewhere. Poor customer service, poor service period.

I called to schedule a pick up between 6:30 & 7, but the delivery guy never came. I had 2 bags, probably about $ 50 worth of drop and fold laundry. I called to check to see if he was on his way and was told that someone would call me back. 45 minutes later, no call back and no pick up. Good to know though, as I won’t be trusting my clothes to them. I’m not sure why they expect people to trust their clothes to them when they can’t be trusted to pick up on time or return a phone call.

So far so good. The value has been good and the clothes clean. They are timely with pickup and delivery. My husband had the cuff of one shirt shredded and they made good. No issues

DO NOT USE THIS PLACE! My clothes weren’t ready.
Would not write a Unilocal review unless I thought it was warranted, but I’ve lived in New York 6 years and this service has never happened to me.
Dropped my laundry off and asked for it to be ready for Friday morning since I was traveling — it was not even at the cleaners ready to be picked up, I had to wait an hour and a half (I went in to pick it up at 8, the guy got to my apartment at 9:40) for him to get it to me. Totally unacceptable especially since I specifically asked for it to be done on time.
Oh, and guess what else? Missing a piece of my clothing. Stellar job all around.

I like this place. It’s really inexpensive and so far, clothing has come back clean. They give you $ 1 discount if you pay in cash or in advance, and the girl who works there is nice. Far better than the pricey dry cleaner farther up Lenox near 119.

Wished I read reviews before dropping or clothes off. Clothes were «cleaned» and when returned had the very same dirty spots as before. Not sure what they did. Go somewhere else.

Wonderful staff and great prices but poor quality. Two of my items were returned with stains that they didn’t have when I handed them in.

This establishment ruined a dress of mine. If you are not particular about your clothes, you can take them here. They are cheaper than my former cleaner & closer to my home, but I can no longer trust them with my clothes. I will have to pay more and travel to have my clothes cleaned, but piece of mind is priceless.

This place is very reasonably priced and they get the job done quickly. My only gripe is that there’s always a wait to drop your clothes off and that can be a nuisance when you’re in a rush to get to work in the morning.

This place just opened up down the block from me. They are AMAZING. First they deliver and pick up. And they do these services BEFORE work as they open around 7 – 7:30 AM. That’s amazing
Also, they get your clothes to you VERY fast with no extra fee. They picked up on Friday afternoon and i had my clothes by Monday. I had pants taken in at the waist hems taken out etc. That’s awesome. They tailor even came to my apt so i could show him what i wanted done.
My one negative and the only reason i didn’t give 5 stars is because they were supposed to hem two pants and they forgot because the pick up person did not write down my order. But they made up for it and turned it around SUPER fast.
They have amazing customer service and great prices. Love them.

Was so thankful to see a new dry cleaners had opened in my neighborhood. The last one in town was soooo terrible.
I brought in a bag of laundry when they first opened. As one of the first customers, I got 6 free items. They also give you roughly $ 1 off per item when you pre-​pay.
One of the items I brought in, I thought was a hopeless cause. I pulled it out of my closet to wear the other day only to find it was covered in a strange stain down the whole front of the blouse. i was going to just throw it out but figured I would see if by some miracle the dry cleaners could get it out. A miracle indeed occured. the stain was nowhere to be found upon pickup.
I brought in 13 items and was pretty satisfied to the job done to all of them. I am already filling another bag to bring in to them!